1, whatever it wants.
If you want to attract each other quickly, you must do what you like. This is true both in topic selection and behavior. First of all, understand the customers' hobbies and preferences: "Sister Zhang, what do you like to do?"
After understanding the customer's hobbies and preferences, we will suit the remedy to the case, cater to each other's psychology, and strive to be consistent with each other's hobbies. For example, customers like reading books and newspapers, and you can also try to be a small "intellectual" and often find topics to chat with each other; For example, if a customer likes to travel, you can ask her where she has been and what the local characteristics are.
2. Companionship is the longest confession.
Chatting depends on people. Some customers come to beauty salons just to find a place to relax. Don't be too "enthusiastic" to disturb her, just stay with her silently and let her enjoy the care quietly.
3. Be considerate enough
Our beauticians should always pay attention to the feelings of the customers they serve: "Sister, is my strength appropriate?" "Next I will apply a hot towel to your face. Can you try the temperature? " "Where do you feel pain? I can help you focus on conditioning in the future. " As long as you greet your customers automatically in a caring tone, they will definitely respond to you. As long as the customer responds, you can continue to chat with her, talk about her physical condition, popularize health knowledge with her and teach her how to take care of her body.
4. Have a sense of humor
"Humor is one of the most interesting, infectious and universal communication arts. Learn humor, and you will have the top spot in popularity! " The best way to cultivate a sense of humor is to appreciate the humor of others. As the saying goes, "if you are familiar with 300 Tang poems, you can recite them if you can't write them." See more and listen more, and there is a little more humor in your bones. If you can't do the above four points, it doesn't matter, and there are these.
5, * * * enjoy
For example, if you watch a good TV series, a good mobile phone and a good book, you can share them with your customers as long as you feel good.
Step 6 convey enthusiasm
Have you ever been to Haidilao to eat hot pot? When I went there, everyone in their family was greeted with smiles and enthusiastic service. Attention, it's everyone! ! Give gifts to pregnant women, glasses cloth to people who wear glasses, and even someone in the bathroom gives you paper towels ... every waiter you meet will greet you with a smile! So, if you can't speak, it really doesn't matter, just smile and serve gently and sincerely.
7. Pay attention to feelings
Remember every important day, remember the birthday of customers, and remember to send the best wishes and surprises to customers on important festivals.
8. Keep your promise.
Life can't blossom brilliantly from lies. Honesty is the first rule, so pay for her.
9. learn to give in
No one likes to lose, and conflict with customers is also taboo, so when your ideas are different from those of customers, you can pretend to lose to her and ask her for advice to satisfy her vanity.
10, Thanksgiving
Say thank you, thank customers for their encouragement, thank customers for their supervision and suggestions, thank customers for giving me the opportunity to learn and consult from her, and thank customers for accepting our services. Saying "thank you" to customers often is also a sign of good service.
1 1, enrich yourself.
If you want to talk about everything with others, the best condition is to know a little about everything, so that you can talk about everything with customers. When the customer has questions, it is best that you can give her advice!