If the deposit paid by the member for the purchased goods is non-refundable. If you want to return the products ordered by members, you can contact the customer service staff after receiving the products, or contact the customer service staff to return the products. The deposit is a financial guarantee of the nature of the transaction contract. When purchasing, members can apply for a refund in addition to paying the deposit in advance. Usually, the deposit cannot be applied for a refund.

Is it legal for the membership card not to refund money?

It is illegal for a membership card not to be returned. In this case, the customer's membership card means that he has signed a contract with the merchant. If the contract can't be fulfilled and the balance can't be returned due to the reasons of the merchants, the customers can protect their legitimate rights and interests by suing.

According to the relevant laws and regulations, a membership card is a contract, and the parties have the right to demand its termination and return the balance owed to the members.