Verbal skills in dealing with five situations in beauty sales;
First, beauty sales should handle my oral skills of buying clothes instead of cosmetics.
Sister, no matter how beautiful, dirty and old clothes are, you can throw them away and change anything when they are out of date. The panel cannot be changed for life. This is the closest thing you have. You can cut double eyelids even if your eyes are not good-looking. The panel cannot be changed! Who doesn't want the panel to be small, flexible, white and red, and youthful forever? Face and panel are our business cards, the best witness of youth and vitality, and the greatest capital of women. We should invest to maximize our value, which is the best investment.
Second, beauty sales are deceptive in dealing with beauty, which is the verbal skill of making people pay the bill.
I don't know if you've ever done beauty, and I don't know your understanding of beauty. Beauty is a kind of beautification, and beauty is a kind of life interest. Sister, why make up? Make-up is a social etiquette and a respect for colleagues and friends. Similarly, you may be guided by what newspapers and media say, but you should know that these news like to exaggerate the truth, and sometimes even make it out of nothing. For example, when watching the news, you should have your own opinions and not be influenced by others. The simplest thing is that many Hong Kong stars have published books, and the book of Beauty King is the best seller in China. Sister, it's like eating when you are hungry, the car needs maintenance, and the panel needs nutrition and eating. If it's a lie, it's not China's biggest lie. There are tens of millions of women doing beauty treatments.
Third, beauty sales should deal with oral skills that I am too old to do.
Sister, you are so young and energetic. Qian Qian, when you see others in the future, don't say you are old. Isn't there an advertisement saying that at the age of 30 and 60, as long as the mind is young, everyone will always be young. Beauty has no national boundaries in the world, regardless of age. Besides, you have been worried about your children all your life. You didn't have the conditions before, but now you just make up for it. We have chosen anti-aging products and projects for you to make you younger.
Four, beauty sales to deal with customer discount requirements.
Our national unified price, the company's national chess operation. This is a business rule. Good products will never be discounted. If the price is discounted, our service will also be discounted. Surely you won't accept it? Profession is the last word, and the effect is a strong guarantee. Sister, it's like seeing a doctor without a discount. There are many discounts, and as a result, I don't need to say it. Our brands and products are very high-grade, and our professionalism and popularity are impeccable. Discount is not confident.
Five, beauty sales should be done in other beauty salons, and I have other card skills.
Sister, beauty is a kind of enjoyment, a kind of relaxation and a kind of pursuit. It's not like eating fast food. You have to pay attention to the taste and quality after eating, don't you think? In addition, beauty also needs to be upgraded. We can try new projects and new products. If you feel that other places are not satisfied with your ideal, I hope you can give us a chance. Maybe we are a beauty salon suitable for you. Experience it, because we know that competition can make us progress and make our customers more affordable, so please tell us our shortcomings and ask others to tell us our advantages.
Skills of beauty sales to deal with customers' doubts;
First, constantly cultivate customer trust.
When communicating with customers for the first time, salespeople should pay attention to the cultivation of customer trust, which must run through every communication process to keep the process as continuous as possible. If salespeople only occasionally set out to build customers' trust in themselves, it will be difficult for customers to form trust in you.
Second, win the trust of customers with practical actions.
It is not enough to establish a mutually trusting customer relationship by merely relying on the verbal commitment of the salesperson. Some salespeople often talk about "I am trustworthy" and other statements, but they don't consider the actual needs of customers at all, and they don't take the initiative to provide necessary services to customers. What the final result is can be imagined.
In order to win the trust of customers, we must devote ourselves wholeheartedly, pay close attention to customers' needs and realize their reasonable needs with practical actions. Still apply the old saying: no pains, no gains. If you don't infect customers with sincere actions in every communication process, then the trust of customers will never be formed.
Third, don't hurt customers because of short-term profits.
Salespeople must not covet short-term profits and engage in activities that are not conducive to the interests of customers, which will directly lead to customers' distrust of you. Even if you have made customers trust you by 99% before, only this distrust of 1% will lead to a big reversal in the following communication.
Deception and harm to a customer may affect a large number of potential customers around the customer, and this bad influence is difficult to recover by other means. According to the American "automobile sales king" Joe? According to Gillard's statistics, there are 250 acquaintances around everyone on average. If a customer is hurt, it is likely to lose 250 potential customers. Therefore, sales staff must carefully weigh the gains and losses.