In daily life and work, various job responsibilities frequently appear, and formulating job responsibilities is helpful to improve internal competition vitality and work efficiency. Presumably, many people are worried about how to formulate job responsibilities. The following are the job responsibilities of the after-sales staff I have sorted out. Welcome to share.
Job responsibilities of after-sales personnel 1 job responsibilities:
1. According to the requirements of the sales manager and customers, be responsible for the debugging, maintenance, maintenance and training of the customer's instrument test items within the jurisdiction;
2. Responsible for telephone consultation, technical support and problem solving of customers;
3, responsible for the daily work and progress timely feedback to the company;
4. Be responsible for filling in the commissioning record form, processing and sorting out the commissioning data, objectively and timely recording and analyzing the problems found, so as to summarize and improve;
5, according to customer demand, provide customers with relevant reports such as instrument calibration;
6. Communicate with the sales manager in time and feed back the relevant information of customers.
Requirements:
1, over 20 years old;
2. Technical secondary school degree or above, major in biotechnology, pharmacy, clinical medicine and other related fields.
3. More than one year's debugging work of hemagglutination instrument, familiar with the knowledge structure of hemagglutination products, proficient in the structural principles of various brands of hemagglutination instruments, and experience in fully automatic instrument debugging is preferred;
4. Good learning and acceptance, good interpersonal skills and strong communication skills;
5. Have the spirit of hard work and good health, and can adapt to frequent business trips.
Job responsibilities of after-sales personnel Article 2 Job responsibilities:
1. Arrange hotel rooms and vacation itineraries of the health base according to customers' needs;
2, hotel room management, query the booking situation of each travel network;
3. Track the orders of various travel networks, register them in detail, formulate and communicate the orders;
4, pay a return visit to customers, keep in touch with customers, timely reflect the relevant information and problems of customers;
5. Answer customers' questions and introduce related tourism products and hotel products fluently;
6. Other tasks assigned by the company.
Job requirements:
1, good at writing and language expression, active and keen in thinking;
2. Clear mind, quick thinking, good sense of sales and service, patient and meticulous work;
3. Love the aged care service;
4. Work experience is not limited, and fresh graduates are welcome to join.
5. Have good professional ethics, be practical and steady, be careful in work and have team spirit.
Job responsibilities of after-sales personnel 3 1. Be fully responsible for after-sales service, hold regular meetings, solve problems in time, and ensure the realization of business objectives.
2. Formulate after-sales service management system and business process working standards;
3. Make the after-sales service work plan to ensure the completion of the monthly and annual operating indicators of after-sales service.
4. After-sales service department each post work completion assessment, coaching staff to achieve work indicators.
5. Make the training plan of after-sales service department and organize its implementation to improve the working ability of employees.
6. Dock with the manufacturer's service, actively cooperate with the work of the manufacturer's service center, publicize and implement the manufacturer's service policy in time.
7. Feedback the service requirements and information to the relevant departments of the manufacturer in time.
8. Participate in the formulation of after-sales service personnel plan and performance system, and fully mobilize the enthusiasm of employees.
9. Handle major customer complaints and claims in time, and supervise and ensure service quality and customer satisfaction.
Job responsibilities of after-sales personnel 4 I. Job responsibilities:
1. Maintain customers' daily relationship and handle customers' demand for ordering, delivery and return;
2. Responsible for the management, classification, sorting, filing and storage of the company's sales contracts and other marketing documents;
3. Track and supervise the implementation of the sales contract, and timely feedback the implementation of the contract to customers as needed;
4. Make statistics and reports on contract performance, fund withdrawal and business expenses every month.
Second, the job requirements:
1, college degree or above, accounting major is preferred;
2, more than two years of work experience, or more than one year of relevant experience;
3. Skillful use of office software, standard Mandarin, strong communication skills and a sense of responsibility.
Three. Welfare benefits:
1, basic salary+performance+post salary+seniority allowance+welfare
2.5-day 7.5-hour/day working system, from 9: 00 am to 12: 00 am and from 13: 30 pm to18: 00 pm; Double break;
3. Enjoy national statutory holidays, holiday benefits, birthday red envelopes, year-end awards, double pay at the end of the year, and paid annual leave;
4. Pay old-age insurance, unemployment insurance, work injury insurance, maternity insurance and medical insurance in accordance with state regulations;
Job responsibilities of after-sales personnel Article 5 Job responsibilities:
1, responsible for after-sales operation management of traffic safety warning products;
2. Regularly collect complaints and suggestions about products and services in various regions, sort out relevant data, sort out difficult problems and feed them back to relevant departments for follow-up; Ability to provide secondary technical support for customer feedback is preferred;
3. Responsible for the optimized construction, supervision and management of after-sales service network to ensure the sustained and healthy development of after-sales service network;
4. Establish after-sales service information management system (customer service files, quality tracking and feedback), data audit and service provider fee settlement;
5, after-sales service process and service standards;
6. Good service skills and logical thinking ability can give customers a good service feeling;
Requirements:
1, with more than three years of after-sales operation experience in car networking or 3C products;
2. Familiar with the after-sales service business process and have the ability of continuous improvement;
3. Have good communication and expression skills and certain training ability;
4. Skillfully use PPT and Excel to analyze and summarize reports and data;
5. Dare to take pressure, good team spirit and customer service awareness;
Job responsibilities of after-sales personnel Article 6 Job responsibilities:
1, responsible for the training, guidance, debugging and troubleshooting of equipment installation workers;
2. Responsible for * * * coordinating the resources of after-sales stakeholders to ensure the normal use of products;
3. Compile after-sales training and implementation manuals, and organize technical support and product training;
4. Provide telephone support and answer technical questions from customers;
5. Regular maintenance, spare parts replacement, equipment upgrade and information feedback during equipment use;
6. Other work arranged by department leaders;
Requirements:
1, major in computer, communication or automation, college degree or above;
2, more than two years of after-sales work experience, on-site equipment debugging experience;
3. Familiar with computer principles, familiar with the use of windows operating system, Android system and its application software;
4. Proficient in communication network and computer network technology;
5, good communication skills, serious and responsible work;
6, can adapt to business trips;
Job responsibilities of after-sales personnel Article 7 Job description:
1, independent and self-disciplined, with their own career plans;
2. Willing to accept new knowledge and new things, studious and diligent;
3. Have team spirit and be willing to share and undertake with * * * *;
4. Have communication experience and excellent communication skills is preferred;
Requirements:
1, must be able to adapt to business trips;
2. Complete the company's on-site installation, supervision, troubleshooting, training and communication;
3. Complete remote support, assistance and long-term assistance (such as arrival, collection and acceptance, etc.). );
4, engineering data, product documents, bidding documents, etc. ;
5. Understand the level protection security system of telecom operators; Understand the products and technologies related to data security (including data desensitization, etc. ); Knowledge of big data technology, hadoop, mapreduce, spark, storm, nosql, and mainstream big data products in the industry is preferred;
6. Pre-sales experience in information security field is preferred.
7. Other tasks assigned by the company;
Job responsibilities of after-sales personnel Article 8 Description of responsibilities:
1, responsible for timely reply and processing of customer service emails on foreign trade e-commerce websites, and facilitating transactions;
2. Maintain and optimize the listing page, put new products on the shelves, organize and translate product information, and ensure account security;
3. After-sales service to improve the favorable rate and good credit of the store;
4. Combine the promotion inside and outside the station to increase the number of website visits.
5. Deal with customers' emails and inquiries, provide pre-sale, in-sale and after-sale customer services, and improve the quality and quantity of evaluation;
6. Be responsible for working closely with relevant departments, coordinating and communicating, assisting the warehouse and product development departments, and feeding back problematic products and delivery.
Job requirements:
1, college degree or above, major in English, marketing, international trade and e-commerce is preferred;
2, CET-4, strong communication skills, can use office software;
3. Honest and trustworthy, practical;
4. Strong learning ability, adaptability, interest and enthusiasm for e-commerce and foreign trade;
Job responsibilities of after-sales service personnel Article 9 Responsibilities:
1, responsible for timely and accurately summarizing and reporting the after-sales data required by manufacturers and groups,
2. Responsible for sorting out the monthly data of the after-sales department, completing the monthly summary and updating the after-sales kanban.
3. Be responsible for the statistics, arrangement and simple analysis of after-sales business related data.
4. Responsible for sorting out and sending the minutes of after-sales department meetings.
5. Be responsible for the management of maintenance orders and customer files to ensure the safety, accuracy and completeness of relevant information.
6. Organize all kinds of documents of the department and file them well.
7. Assist after-sales personnel to improve the process of leave, leave adjustment and business trip.
8. Responsible for the collection and distribution management of goods in the after-sales department.
9. Other temporary arrangements,
Requirements:
1, full-time college degree or above, 1 year or above experience in data statistics and clerical work;
Under 2.25 years old;
3. Have certain data analysis ability;
4. 4S shop experience is preferred.
Job responsibilities of after-sales personnel 10 Job responsibilities:
1. Complete debugging, operation and maintenance, skills transfer training and technical exchange of project monitoring equipment;
2. Establish, coordinate and consolidate customer relationship, and assist the representative office to complete the delivery of departmental after-sales service projects;
3. Be responsible for risk identification, analysis, tracking and response during project operation; Responsible for reporting and alarming major problems in the process of project implementation;
4, according to the project and customer demand, responsible for the implementation of project management, responsible for the project schedule, quality and cost.
Requirements:
1, preferred-familiar with power equipment monitoring products or security video monitoring products;
2. Experience in weak current industry and weak current and strong current project management;
3. College degree or above, major in electronics, automation and other related fields;
4. Good communication skills, strong organization and coordination ability and resource integration ability;
5. Cheerful and outgoing, serious and proactive, able to complete all work in time and efficiently;
Job responsibilities of after-sales service personnel 1 1 responsibilities:
1, solve the software problems encountered by customers through QQ, telephone, remote network and on-site assistance;
2. Through departmental training, master product functions, solve after-sales problems in time, and record customer feedback and demand;
3. Responsible for receiving and handling customers' difficult problems or complaints, and reporting, tracking, handling and feedback on major issues;
4. Assist in dealing with computer failures encountered by colleagues in other departments to ensure the normal operation of office equipment of the company;
Job requirements:
1, college degree or above, with no limitation on major and work experience;
2, love after-sales, customer service related work, with affinity, strong sense of responsibility, with basic communication skills;
3, familiar with office software, understand some computer knowledge and computer software and hardware foundation;
4. Priority: computer maintenance; With computer, accounting and other related professional qualification certificates; Experience in classroom engineering decoration; Have software drawing skills, such as CAD, Visio, Photoshop, 3Dmax and other software;
Job responsibilities of after-sales personnel 12 Job responsibilities:
1. Accept the after-sales problems fed back by telephone, SMS, email and other channels;
2. Understand customer service needs, respond positively, and do a good job in after-sales settlement and distribution;
3. Answer customer-related questions to maintain and improve customer satisfaction;
4. Work closely with all departments to coordinate and communicate;
5. Improve the knowledge base in the customer service center system in time;
6. Make suggestions on the optimization of the process, feed back the problems in time and propose reasonable solutions.
Requirements:
1, master degree or above, major in biology, medicine and other related fields. Experience in second-generation sequencing production and project management is preferred;
2. Be familiar with the company's business and products, and actively participate in the construction of customer service center system;
3. Proactive in work, good at thinking, with strong learning ability, logical thinking ability and pressure resistance;
4. Good oral and written expression skills, good team communication and collaboration skills;
5. Have a keen ability to capture information, and be able to propose an optimization scheme for the problems existing in the follow-up process.
Job responsibilities of after-sales service personnel 13 responsibilities:
1, responsible for the company's technical service and product after-sales service, writing after-sales plan, and coordinating and communicating with customers;
2. Responsible for solving specific problems in the use of customers' products, including molecular biology, cell biology, virus and other experiments;
3. Cooperate with the company regularly to promote products and services;
4. Cooperate with sales staff to deal with emergency affairs;
5. Assist the supervisor in training related experimental techniques;
6. Other tasks assigned by the department head;
Requirements:
1, master degree or above, major in biology, excellent master graduates can also be considered;
2. Working experience in relevant laboratory projects is preferred;
3. Able to work under certain pressure, with strong customer service awareness and teamwork spirit;
4. The city is reliable, with strong team consciousness and flexible mind;
5, excellent English, excellent professional level, fluent in reading and translating English scientific and technological documents; Skilled in using computer and office software.
6. Good communication skills, strong sense of responsibility, care and patience.
Job responsibilities of after-sales personnel 14 Job description:
1, responsible for the whole service of products after leaving the factory and the customization of customer service plans;
2. Be responsible for the installation and debugging of the whole set of equipment at the customer's site;
3, responsible for the development of regular routine maintenance customers, promote after-sales service products, responsible for regular routine maintenance of equipment;
4. Be responsible for the on-site judgment, overhaul and maintenance of the customer's on-site problem equipment;
5. Be responsible for the early communication of the customer's equipment renovation or equipment relocation, assist the customer in scheme planning, and provide implementation schemes and specific services;
6. Be responsible for the handling process and cause analysis and statistics of equipment failures, maintain the problem base, and propose standardized solutions according to categories;
7. Responsible for regular inspection of customer equipment;
8. Track the service items that the supervision node is responsible for to ensure that the service items are completed on schedule.
Qualifications:
1, bachelor degree or above, welcome fresh graduates to join us;
2, electrical automation, mechatronics and other related majors;
3. Strong sense of responsibility, good communication skills, coordination skills and problem-solving skills;
4, can adapt to frequent business trips.
Responsibilities of after-sales personnel 15 1, responsible for customer reservation and management;
2. Be responsible for the reception of customers in the store, confirm the maintenance items of customers and fill in relevant documents;
3. Be responsible for business contact with the workshop and spare parts department, confirm the operation progress, and contact the customer for approval if there is any additional operation;
4. Be responsible for the promotion of system commodities and fine products;
5. Responsible for the delivery and expense settlement of the maintenance factory;
6. Be responsible for customer care after maintenance and maintain customer files;
7. Responsible for the recovery of lost customers and the collection of failure reasons;
8. Be responsible for listening to and recording customers' suggestions, opinions and complaints, and reporting to the customer service manager in time;
9. Assist the customer service specialist to provide value-added services;
10, which is responsible for reminding customers to carry out regular maintenance in DMS system;
1 1, responsible for 5S management in the reception area at the front desk;
12. Complete other tasks assigned by the leaders.
Responsibilities of after-sales personnel: 16 1. Accept customers' inquiries and complaints, and be able to complete product maintenance and bad parts disposal well;
2. Sort out and analyze the data and information fed back in the after-sales service process, and summarize the repair rate data of products from time to time to provide reference for the company to improve product quality;
3. Assist other departments to provide after-sales support;
4. Mail the repaired parts and defective parts to your home in time, summarize the product failures, sort them out, and count the production batches of the failed products;
5. Analyze the causes of product failures together with the production department and the sales department, and describe the failures in a reasonable way so that customers can easily understand and accept them;
6, according to the repair analysis of different products, put forward suggestions and opinions on product design, technology, function, stability, packaging and transportation;
7. Have a sense of responsibility, a strong sense of customer service, good language skills, a sense of patience, meticulousness and tolerance, and be able to work under certain pressure;
Job responsibilities of after-sales personnel 17 Job responsibilities:
1. Responsible for applying for the approval of new and creative media at the airport, and coordinating the materials and documents required for the approval.
2. Responsible for the execution of media in different places, including media painting, engineering construction and other related matters, to ensure that the quality of media construction meets customer standards.
3. Regularly check the maintenance of the media, regularly pay a return visit to the off-site media, and provide photos and materials for customers to pay a return visit.
4. Cooperate with the data research requirements put forward by customers, and contact the third party for research (5-65438+ 10,000 times).
Requirements:
1. Meticulous work and strong sense of responsibility;
2. Strong communication and coordination skills and good language skills;
3. Working experience in marketing department or media department of outdoor advertising company is preferred.
Job responsibilities of after-sales personnel 18 Job responsibilities:
1, responsible for handling customer complaints.
2, responsible for solving the quality problems in the use of products.
3, responsible for guiding the customer operation.
4. Be responsible for the company's product promotion.
5, responsible for completing other tasks arranged by the leadership.
Requirements:
1, willing to travel for a long time.
2. More than 3 years after-sales service experience in furniture painting enterprises.
3. Have a strong sense of service.
Job responsibilities of after-sales personnel 19 Job responsibilities:
1. Can independently complete the receiving, returning, maintenance, packaging, delivery and reconciliation of maintenance materials.
Second, make quotation and invoice according to customer's spare parts demand.
Third, carefully complete the registration of various forms every day and keep the account books clear at any time.
Fourth, on the basis of principle, we can flexibly handle the receiving and returning of materials with after-sales engineers and departments.
Verb (abbreviation for verb) Other daily work arrangements.
Qualifications:
First, the work is meticulous, earnest, fast, principled, strong sense of responsibility, and can work under certain pressure.
Second, proficient in operating EXCEL tables, with certain digital processing capabilities.
Third, proficient in K3 document process operation.
Four, college degree or above, have a certain English foundation.
Job responsibilities of after-sales service personnel 20 1. Maintain the customer resources allocated by the company and deal with them according to the relevant regulations of the company;
2. Responsible for maintaining the relationship between the company and customers, mastering the changes of customer information, dynamically understanding the situation of customers, actively maintaining customers, and establishing a cooperative relationship of mutual trust with the main person in charge or handling personnel of customers;
3. Ensure smooth communication channels with customers and timely understand their opinions. Report customers' opinions, suggestions, complaints and complaints to superiors in writing in time;
4. Answer general consulting questions raised by customers, establish customer service files and maintain and update them in time;
5. Conduct service satisfaction surveys and customer return visits to the internal sales staff and external customers of the company on a regular basis;
6. Assist sales staff to visit customers regularly and provide professional consulting services for customers.
Responsibilities of after-sales personnel 2 1 1. Guide the HR of the cooperative enterprise to use the recruitment network, give suggestions on recruitment solutions, and improve the efficiency of customer recruitment;
2. Understand and analyze the recruitment needs of enterprises, and deeply understand and position positions;
3. Collect and screen candidates matching the needs of enterprises through various channels, and recommend suitable candidates to enterprises;
4. Strengthen mutual understanding between enterprises and managers through effective communication, and guide managers to participate in interviews;
5. Establish good relations with customers and managers and establish a long-term talent pool;
6. Have a deep understanding of industry trends and personnel flow trends, and learn and share with the team.
Job responsibilities of after-sales personnel Article 22 Job responsibilities:
1, understand the product functions, find problems and effectively solve possible problems of the product;
2, completes the maintenance records, timely summary report;
3. Have good professionalism and affinity;
4. Responsible for joint debugging with R&D software and hardware;
5. Other related work.
Qualifications:
1, college degree or above, major in automation, electronics and other related fields.
2, familiar with the basic hardware circuit principle;
3. Rigorous and practical, with strong sense of responsibility, clear thinking, good at learning and summarizing, and good team spirit and communication and coordination skills;
4. Can adapt to short-term business trips, and structural work is preferred.
Job responsibilities of after-sales personnel Article 23 Job responsibilities:
1, understand the customer service demand information, track it effectively, and provide guidance and service before and after sales;
2. Skillfully use the company's products, answer customer questions and implement problems;
3. Work closely with relevant departments to coordinate and communicate;
4. Maintain customer relationship and develop new customers.
Qualifications:
1, at least 1 year working experience in sales or customer service;
2. Have a keen business sense, strong adaptability, oral expression and communication skills;
3. Have a strong ability to promote, maintain and coordinate customers, and be familiar with customer service processes;
4. Have strong learning ability, can quickly master professional knowledge and start work in time;
5. Skilled use of office software and good document writing skills;
6, rigorous work, strong planning, good at analysis and thinking, and a sense of responsibility;
7. Diligent and practical, good sense of service and team spirit.
Job responsibilities of after-sales personnel Article 24 Job responsibilities:
1, responsible for the reception of customers' vehicles, computer data entry and system operation.
2. Track the later maintenance of vehicles in the store and notify them to pick up the car.
3. Experience in car front desk service.
4. Good communication skills and the ability to understand and explain materials and information.
5, adapt to the working environment and work pressure.
6. Responsible for handling and tracking customer satisfaction scores.
7, responsible for the reception work outside the manager.
Requirements:
1, technical secondary school or above;
2. Strong communication and coordination skills and quick thinking;
3. Good analytical and problem-solving skills;
4. Working experience in 4S shop is preferred.
Job responsibilities of after-sales personnel 25 1. Responsible for the operation of technical support platform, and online reply to the solution of fault work order of maintenance center;
2. Responsible for in-store technical guidance, maintenance personnel technical ability to improve course development;
3. Responsible for on-site technical support for batch, major and difficult problems;
4. Responsible for cooperating with quality assurance and R&D department to solve customer vehicle problems;
5. Responsible for sorting out the cases of technical support platform and improving the fault diagnosis tree;
6. Responsible for the development and management of after-sales maintenance manuals and diagnostic instruments;
Job responsibilities of after-sales personnel 26 1, responsible for all technical matters such as equipment installation, debugging and daily maintenance;
2. Be responsible for contacting and communicating with customers on technical issues, including understanding the use of customer equipment, fault analysis, and guiding customers to eliminate problems;
3. Pay a regular telephone call back to the usage of the customer's equipment, record and summarize the existing problems and treatment methods of the equipment, and report to the superior supervisor;
4, complete other tasks assigned by the leadership.
Job responsibilities of after-sales personnel Article 27 Job description:
1. Provide pre-sales consultation and after-sales service for customers online;
2. Accept customer calls, complaints and consultations, and coordinate and solve customer feedback problems in a timely manner;
3. Record customer information and file it, be responsible for regular telephone return visits, investigate customer satisfaction, count customer feedback issues, and maintain customer relations;
4, timely feedback customer demand, summarize customer opinions and suggestions and report to the department.
Requirements:
1, college degree or above;
2. Strong language skills, communication skills and coordination skills;
3. Have a good sense of customer service, be self-motivated and be able to work under pressure;
4. Familiar with office software such as Office;
5. Fluent in Mandarin, experience in customer service and administration is preferred.
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