1. Good morning, Mr. Wang. Is it convenient to answer the phone? I'm Xiaoding from XX Cabinet, and I have good news for you! XX cabinets launched the overall custom cabinets. The standard kitchen cabinet only costs XXX yuan. Can I give you a brief introduction in a minute?
2. Good morning, Manager Cheng. Is it convenient to answer the phone? This is Xiao Xu from XX Cabinet. I went to your house and saw that you haven't bought a cupboard yet. As it happens, I have good news for you. There's a special offer at the XX counter (sorry I'm busy). I know that you are busy. If two minutes can save you 2000 yuan, I believe you are still willing to spend two minutes listening to my explanation. All right!
Good morning, Liu Jingli. Is it convenient to answer the phone now? I'm Xiao Wang, the manager of XX Cabinet. I called you today because I have something important to tell you about the renovation of your community! This month 19, this cabinet has preferential activities in your community, and more than 100 owners have signed up. I hope you don't miss this good opportunity.
4. Hello, Manager Zhao. Is it convenient to answer the phone now? My name is Li. You can call me Xiao Li. I'm glad to call you through a friend's recommendation. I called you today because I want to ask you a favor. It may take you a minute, okay?
5. Manager Li, this is Xiao Xu. You can call me Xiao Xu. I'm calling today to thank you on behalf of our company. Thank you for coming to our company yesterday and giving us a chance to serve you. Mr. Li, can I ask you another question?
6. Good morning, Manager Zhang. This is Xu from the XX cabinet. We made an appointment to call you today, do you remember?
Manager Zhang, I called you at 9: 50 a.m. last month 1 1, that is, a month ago, but you were busy at that time, and then we made an appointment to contact you one month later, that is, at 9: 50 this morning. I thought that since I promised you, I would call you on time today. Do you remember?
Precautions:
1. Don't hang up until the customer hangs up and hears the beep.
No matter how bad the guest's speech and attitude are, you can't express or express your dissatisfaction to the customer.
3. The telephone communication time is short, so it must be concise and highlight the key points.
4, flexible use of polite language, not frequent use of words such as "I'm sorry, I'm sorry, I'm sorry".
5. After being rejected or unfriendly by customers, we should quickly adjust our mentality and deal with customers tactfully.
6. Telephone invitation time: 10: 00- 165438+ 0: 00 am? Afternoon 15: 00- 17: 00? 19: 00-265438+ 0: 00 pm.