1. project weird hairstyle. Weird hairstyle.

2. Short hair: no eyebrows in front, short hair behind: no eyebrows in front,

3. Long hair standard: Hairpins must be uniform in black or brown. Standard for long hair and curly hair: Hairpins must be black or brown. Face clean, light makeup, fresh breath. For employees who wear glasses, the lenses are colorless, clean and bright, with elegant makeup and fresh breath. For employees who wear glasses, lenses are colorless, clean, bright and harmless. The tooling should be clean, crisp, wrinkle-free, fit, lossless and tasteless. The tooling that can show the corporate image should be clean, crisp, wrinkle-free, fit, lossless and tasteless. Wear flesh-colored stockings, skirts and pantyhose.

Second, the welcome service etiquette

1, Standing: Standing: The hostess stands with a V-shaped foot, and the heel of her left foot is close to the center of her right foot. A. The hostess's standing feet are in a "D" shape or a "V" shape, and the heel of her left foot is close to the center of her right foot, and 35 degrees is appropriate. Her hands naturally hang down on her abdomen and her right hand is placed on her left hand. The angle between the feet is 35-45 degrees. Hands naturally hang down on the abdomen, and the right hand is placed on the left hand. The male greeter stood with his feet shoulder-width apart, his legs straight, his hands behind his back and his right hand behind his left hand. B. The male greeter stands shoulder-width apart with his feet straight, his right hand behind his hands and his left hand behind his back.

2. Leading: When leading, make an inner gesture: the right arm naturally bends to the height of the chest and naturally bends.

A. Make the gesture of asking questions when leading: naturally bend your right arm, lift it to chest height, straighten your fingers and put your fingers together, take the elbow joint as the axis, palm up, point to the target, and don't use too much force. Keep your fingers together and straight, point to the target with the elbow joint as the axis, and don't use too much force.

B. When guiding the guests, walk sideways about 1.5m on the left side of the guests, and at the same time observe whether the guests keep up with them from the corner of their eyes. Look back from time to time to signal whether the guests are following. When walking, turn around to signal the guests from time to time, and remind the guests to walk slowly when going up the steps or turning.

C. follow four principles when greeting: women first, men later, old first, young later, guests first, and masters later. Say hello first and follow four principles: women first, men first, old first, young first, guests first, and so on. When carrying luggage or heavy briefcase, if the other party refuses to help again and again, please ask the guest for advice.

D. Ask the guest for advice when he has luggage or a heavy briefcase. If the other party refuses to help again and again, there is no need to ask again and again. Everything of the guests should be handled carefully. You don't have to ask again and again, you should handle everything carefully. During the peak meal period, the restaurant has no vacancies for the time being. Please apologize to the guests and explain the situation.

E. During the peak meal period, there is no vacancy in the restaurant for the time being. Please apologize to the guests and explain the situation. If the guest wants to leave because he can't delay the time, he should send it warmly and send the reservation form at the same time. The guest said that he can wait. If he wants to leave because he can't delay time, he should send it warmly and deliver the reservation card at the same time. The guest said he could wait. If you want to leave, you should immediately arrange for the guests to sit on the sofa in the waiting area, pour water in time, and signal the guests to read magazines and newspapers. Immediately arrange guests to sit on the sofa in the waiting area, pour water in time, and signal guests to read magazines and newspapers. At the same time, help arrange dishes and seats, lead guests and hand over menus with waiters. Help arrange dishes and seats, lead guests and hand over menus with waiters.

F. When guiding the guests to their seats: welcome the guests first, then send them off. Be polite to the guests and don't get in the way. When guiding guests to their seats: welcome them first, then send them off. Guests should be polite when passing by, and don't grab the road.

Third, the etiquette of ordering service.

1. When making an appointment by telephone, you need to temporarily put down all your work, sit up or stand up, and the phone rings. When making a telephone reservation, you need to temporarily put down all your work, sit up or stand up, and pick up the receiver to talk to the other party. 2 cm-approximate distance, smile, quietly pick up the microphone and talk to each other. The microphone keeps a distance of about 2 cm-3 cm from the mouth, with a smile and a sweet voice. At the end of the call, follow the principle that the other party hangs up first. If you know who it is: hello, XX location ""At the end of a sweet call, follow the principle that the other party hangs up first.

If you know who it is: hello, XX position "; If you don't know who it is: ". "If you don't know who it is: Hello, Yusheng Harbor Eco-health Hotel is at your service". End of call: Welcome Yusheng Harbor Eco-health Hotel to serve you "End of call: Come back then". When you get there, don't talk listlessly and look lazy or awake. Note: A. Don't talk, feel depressed, look lazy or not awake. B. don't answer the phone with your ears and shoulders pinched. Avoid speaking dialects and don't speak Mandarin. Take the phone and answer it. Avoid speaking dialects and Mandarin. When you can't hear each other clearly, gently remind each other that our line is not very good.

When you can't hear each other clearly, gently remind each other that our line is not very good and I can't hear your voice clearly. Would you please speak a little louder? "Thank you", would you please speak a little louder? Thank you. Thank you. Note: don't directly accuse the other party of poor signal, let him call in the other direction, impatient. Don't directly accuse the other party of bad signal, let him call in the other direction, impatient. When you call a guest, first greet him or her and introduce yourself. Hello,

3. When calling the guests, greet them first and introduce yourself. Hello, this is Haishenggang Health Hotel. Is it convenient for you to answer the phone now? Is it convenient for you to answer the phone now? When you are not sure that the other person is the person you are looking for, when you are not sure that the other person is the person you are looking for, well, I am the mane of Yusheng Harbor Ecological Health Hotel. Is this the mane position? "I am the name of Yusheng Harbor Eco-health Hotel, please tell me the name and location of the hotel." Please tell me the name of the hotel. Note: Don't make a loud call. Don't talk loudly on the phone.

4. When answering the phone call of the guest ordering food, you should be straightforward, give the name of the hotel, articulate clearly and have a soft voice. When answering the phone call of a guest ordering food, you should be straightforward and announce the name of the hotel, with clear, soft and polite pronunciation. Hello, Fish Shenggang Ecological Health Hotel at your service. Speaking of civilization, hello, Yusheng Harbor Ecological Health Hotel is at your service.

When the guest is unfriendly, don't be impatient, be patient and calmly answer for the guest. When the guests are unfriendly, don't be impatient, be patient and calm, and be gentle and natural. Soft and natural. Note: avoid quarreling with guests, not to mention impatience and using vulgar language. Avoid arguing with guests, not to mention impatient and vulgar language. When receiving the guests who come to the store to book in person, get up immediately and say hello, hello,

6. When receiving the guests who booked in person at the store, get up immediately and take the initiative to say hello. Hello, can I help you? When confirming the guest's reservation, ask the guest: What time is the reservation? How many people are there? When confirming the guest's reservation, ask the guest: What time is the reservation? How many people are there? "Do you have any special requirements for rooms and dishes?" Do you have any special requirements for rooms and dishes? Note: Don't judge a book by its cover. Avoid judging a book by its cover when sorting out boxes.

7. When you observe that the guests are hesitant, you should enthusiastically provide information to the guests according to their requirements and be a good employee. When you observe that the guests are hesitant, you should enthusiastically provide information according to the requirements of the guests and be a good consultant. Note: A. Don't rigidly arrange rooms for guests, pay attention to moderate enthusiasm, just be a staff officer, don't participate in rigidly arranging rooms for guests, pay attention to moderate enthusiasm, just be a staff officer, don't ask, don't look, and don't wait for the guests to make their own decisions. Policy B. Don't ask, look, and wait for the guests to make their own decisions.

8. Important guests and regular customers can be taken care of subtly, making them feel different. You can take care of important guests and regular customers imperceptibly, making them feel different, superior, valued and respected. For example, a boss has a sense of superiority and is valued and respected. For example, a boss knows that every time you entertain a guest, it is very important. How about a private room? This room is big and bright. I will communicate with the manager, which is very important. How about arranging XX private room for you? This room is big and bright. I will communicate with the manager and arrange the best waiter to serve you! The best waiter is at your service! " Note: A. Don't answer the phone when serving guests. B.don't talk to familiar guests for too long. C. avoid answering the phone when serving guests. Don't talk to familiar guests for too long. Deal with several things at the same time to avoid the mistake of inattention. Deal with several things at the same time to avoid the mistake of inattention.

Fourth, welcome service etiquette

1. Welcome guests should dress according to the regulations, stand in the designated position and behave gracefully. They must keep their heads up, their bellies in, their shoulders flat and their feet in a "D" shape. Welcome guests should dress in accordance with the regulations and stand gracefully. They must hold their heads high, abdomen in, shoulders flat, feet in a "or" V "shape, hands crossed in front of their lower abdomen and smiling. Come on, don't whisper, don't lean against doors or other objects, and stand neatly and beautifully. When the guests arrive at the welcome area, the usher should smile and bow to the guests, and say hello and welcome them.

When the guests arrive at the welcome area, the usher should smile and bow to the guests, and say hello and welcome them. Ask the guest if he has a reservation, and pay attention to polite language when asking. How many people are you going to invite to dinner, sir?

3. Ask the guests if they have a reservation, and pay attention to polite expressions when asking, such as "Sir, how many people are you having dinner or do you have a reservation?" If the guest says that he has reserved a table, the usher should ask the guest's name and other reservation methods. Do you have a reservation? "If the guest says that he has reserved a table, the usher should ask the guest's name and other reservation methods, that is, find the reservation record, find the table already prepared for the guest, find the reservation record immediately, find the table already prepared for the guest, ask whether the number of guests changes with the number of people booked, and arrange an appropriate number of people to eat after getting the guest's permission. If there is any change, arrange the right number of people to eat quickly. Arrange a suitable table and take the guests there. If there is no reserved guest, ask the guest first whether to go to the private room or order food, and the waiter will lead the guest immediately after deciding.

If there is no reserved guest, you should ask the guest first whether to go to the private room or order food, and the host will lead the guest immediately after deciding. In the process of guiding the guests, the greeter should pay attention to the following details:

5. In the process of guiding the guests, the greeter should pay attention to the following details: the right hand and five fingers are close together, and the right arm is extended to the lower right as a personal sign, politely saying to the guests:

1) Put your five fingers of your right hand together, straighten your right arm to the lower right as a personal gesture guide, and politely say to the guests, "Please come this way first, please follow me! Please come this way and follow me! " When leading the guests to sit down and walk, the walking speed should be around 100 meters.

2) When guiding the guests to sit down and walk, the usher should walk in front of the guests, about 1.5 meters away from them. Walk at a moderate speed, not too far, not too fast. Pay attention to whether the guests keep up, not too far, not too fast, and look back to see if the guests keep up. When turning a corner, signal to the guests to stop for a while before moving on. People waved, stopped for a while, and then moved on after the guests entered. Pay attention to the conversation between guests, and understand the address, position relationship, reasons and needs of the guests. 3) Pay attention to the conversation between the guests, and understand the address, position relationship, dining reasons and needs of the guests. , and simply tell the service desk staff and service manager when they arrive at the room. Briefly tell Taiwan Province employees and service managers.

Verb (abbreviation for verb) arranges guests to sit down.

1, ask the guest's opinion first after arriving at the table: ask the guest's opinion first after arriving at the table: when guiding the guest to sit down, be sure to ask the guest if he likes the position, so as to respect the guest.

1) When the guests are seated, the usher must ask whether they like this position, so as to respect the guests and satisfy them. The purpose of customer satisfaction. When arranging a table for a large number of guests, it is usually arranged in the back table, because more people are more lively. 2) When arranging a table for a large number of guests, it is usually arranged in the back table, because there are many people who are more lively, so as not to affect other guests' dining. In order not to affect other guests' dining. Business guests talk about work while eating. They don't like their conversation being heard. They like quiet corners. Talk about work while eating, and don't like their conversation being heard.

3) Business guests don't like their conversation to be heard by others, and prefer quiet corners. They can be arranged in quieter seats. So pay attention to the guests. They can be arranged in quieter seats. So pay attention to the guests. When two lovers come to dinner, the reception desk should find a quiet place for them to enjoy the scenery.

4) When two lovers come for dinner, the reception desk should find a quiet and convenient place for them to enjoy the scenery. When serving, try to arrange gorgeous guests in a conspicuous position in the restaurant. First of all, we should set off the atmosphere of the restaurant.

5) When serving, try to arrange gorgeous guests in a conspicuous position in the restaurant, which is to set off the atmosphere of the restaurant and show respect for the guests. It also shows respect for the guests. Guests with children should try to arrange in places where they don't disturb other guests.

6) Guests with children should be arranged in places that do not disturb other guests. In order to ensure the reception of guests, guests should not stay on the floor for too long if they meet guests and ask for help.

7) In order to meet the guests, guests are not allowed to stay on the floor for too long. If the guest asks for help, he can explain it and inform the foreman and waiter immediately. Just a moment, please, sir. Our head waiter will come at once. Explain, and then immediately notify the foreman and waiter. Just a moment, please, sir. Our head waiter will come at once. After the guests are satisfied with the dining table, assist the waiter to help the guests sit down. After the table is satisfied, 2. After the guest is satisfied with the table, assist the waiter to help the guest sit down.

6. The usher leaves at the right time.

1. When the waiter comes to ask the customer to provide in-meal service, he should leave at the right time and wish the guest a happy meal and say goodbye to welcome him; when the waiter comes to ask the customer to provide in-meal service, he should leave at the right time and wish the guest a happy meal and say goodbye to welcome him: Have a nice lunch and dinner, sir! Have a nice lunch and dinner, sir! Take two steps back, then turn around and leave. You shouldn't turn around and leave the guest directly.

2. Take two steps back, then turn around and leave. You shouldn't turn around and leave the guest directly. If the waiter is not nearby, it is necessary to inform them that there are new guests at once.

If the waiter is not nearby, it is necessary to inform their new guests immediately.

7. The usher saw the guests off.

1, smiling and bowing to the guests. Smile and bow to the guests. Thank the guests for coming, and wish them happiness and farewell: thank you for coming, sir. Have a nice day. Goodbye.

Thank the guests for coming, and wish them happiness and farewell: Thank you for coming, sir. Have a nice day. Goodbye.