Pharmacy 1 Personal Work Summary
First, strictly abide by the rules and regulations of the company and demand yourself according to the standards of employees.
During my internship, I strictly abided by the company's work management system, consciously restrained myself with the strict requirements of old employees, humbly asked for advice, used available time to familiarize myself with the ingredients, functions, contraindications and placement of drugs, and actively helped the store manager Yamatonokusushi to do what he could in his work. On the one hand, it lightens the workload of Yamatonokusushi, the store manager, and more importantly, it gives him an opportunity to exercise, so that he can analyze and judge things independently, which not only broadens his horizons, but also improves his knowledge.
Second, how to improve their professional knowledge.
Professional knowledge is the most real thing and the best capital. With it, you can confidently sell to any kind of customers, because you know that they don't know what you know, and only you can give them the answer. You envy those senior pharmacists. As the saying goes, the master leads the door and the practice is in the individual. I cherish every training arranged by the company. During the training, I listened carefully, took notes, went back to review actively, and watched and listened more. As Confucius said, a good threesome must have my teacher, so when other stores need help, I will take the initiative to help, in order to learn more knowledge from different people that I don't know, take the essence and discard the dross, and constantly improve myself and make my professional knowledge by taking it to the next level.
Third, the understanding of sales skills.
Every day, I hope that the turnover of my shop will have a higher and better leap. How can we get to our destination? Personally, I think professional knowledge, language ability and sincere smile all determine the turnover. The salesperson has a strong professional knowledge, and the language expression makes you impeccable and then sincerely smiles and cares about your illness. I don't think anyone will refuse a person who really cares about himself. People are the weakest when they are sick. Your sincere greetings and sincere instructions will make them depend on you. At this time, you can use what you have learned to help others and serve others.
Fourth, the understanding of interpersonal relationships.
It is said that university is a transitional period to enter the society, but I think internship is really a transitional period to enter the society. In fact, the feelings in college are still very simple. Without those intrigues and conflicts of interest, the society would be completely different. For a little profit, friends who had good relations suddenly became enemies and spoke ill of each other. Just out of campus, very confused. I don't understand why this happened.
Is it worth it? Now I seem to understand something. This is society, and this is reality. In the past, we have been addicted to our dream country without really understanding the society in which we live. Now I am slowly coming out of my own world, and I will not be naive enough to live in my own world and ignore other existence. For some things that you can't accept and change, you can only accept and stop complaining. For those who don't appreciate and disagree, you are alienated in your work and cooperative life. For those who don't agree with their own ideas, any words are useless. As long as everything is clear. Maybe it's because I'm young, naive and naive, and sometimes I do something wrong on impulse. Perhaps because I have gained rich experience, I know how to handle things perfectly. With the passage of time, I grew up and matured a lot. Life is like this. Only by experiencing more can we know more. Dealing with interpersonal relationships is a difficult course. Maybe I will never learn, but I will live to that day.
In short, I have experienced a lot in Hengtai and learned a lot, so I won't go into details here. Some things can only be expressed in words, but these words are insignificant in front of some feelings. I am really lucky to meet many good people, and I really appreciate them. At this time, my gratitude is so small. I sincerely wish them a lot. They taught me a lot, taught me how to look at problems, analyze problems and solve problems. These will be the most unforgettable in my internship. I think some things will always affect me, will inspire me to go on better, and will also make me face more thorns in my life.
Summary of personal pharmacy work II
First, the basic situation of enterprise training
20__, regional managers, store managers and trainee store managers of all branches of our company 153, actual training 153, training rate 100%, with an average of 96 days/year per person; Licensed pharmacists and pharmacists * * 2 12, all of whom participated in continuing education and on-the-job training; The number of trained health consultants reached 89. At present, there are 159 reservists trained in the base.
The company has 500 square meters of audio-visual training center; 1 pharmacist training base, 2 store manager training bases and 8 health consultant training bases; Training instructor 14.
In the autumn of 20__, the company's training base was awarded the title of Hangzhou College Student Trainee Base by Hangzhou Personnel Bureau. In April of 20__, it was promoted by the industry at the general meeting of Zhong Bai Pharmacy Alliance, and a series of practices were affirmed by more than 50 top pharmaceutical retail chain enterprises in China. Sichuan Xinglin Pharmacy and Guizhou Zhi Lin Pharmacy arranged more than 20 trainee store managers for study and exchange.
Second, the main experience and highlights
(A) model innovation: training base model
Company training has always been the focus of every year. In the past, teachers were invited to give lectures, trade associations held meetings, and expensive courses were sent out. However, they just blindly adopt the lecture form of speaking above and listening below, which is boring and can't arouse students' interest, resulting in students learning quickly and forgetting quickly. There are also those who are excited and moved to think, and can't act when they return to their posts. A lot of manpower, material resources and financial resources have been spent, which has not been brought into play and implemented in practical work, affecting the confidence of training.
At the end of 20 _ _ _, the leaders of the company made up their minds to carry out training reform, taking the 300-square-meter Gudun store as the experimental field and transforming the audio-visual training center. President Chen Jinliang said: Learning to swim on shore will never make you a good swimmer. We are crossing the river by feeling the stones, adopting the training mode, experiment, research and development. Teachers are both learners, practitioners and researchers. In order to better carry out the training task, the company combines post and skill learning, takes practical work as the starting point and end result of training, and establishes a training mechanism combining learning, examination and application, that is, what to learn and what to test. The guiding ideology is that training is not how much time and content you have learned, but how much you will use in your work.
(2) the attitude and skills of grasping both hands.
Only through training can I finally become a professional modern pharmaceutical worker. The most popular understanding of professionalism is: willing to learn, willing to do and able to do. Professionalization mainly includes attitude and skills, and attitude determines everything. The company combines a long history of medical culture, medical professional ethics, corporate mission and management system to educate students, change behaviors by changing attitudes, and strengthen behaviors to fix patterns.
Related drugs, prevention and treatment of chronic diseases, self-medication, prescription review, health education and so on are all specialties. Pharmaceutical service is the most important part of the training course, and the biggest feature that distinguishes the pharmaceutical retail industry from other commercial retailers is specialization, which requires all employees, especially pharmaceutical technicians, to fully grasp the concept of pharmaceutical service in the new era. Employees who have passed the first-line training in shopping malls must
Must meet the assessment standards of primary pharmacists.
(3) Mainly concentrated in three areas: pharmacists, store managers and health consultants.
Pharmacists are the main professional backbone. As the ultimate gatekeeper of drug flow to patients, it is particularly important for pharmacists to continue education and update their knowledge. In the actual recruitment of pharmacists, a large part of them come from production enterprises, wholesale and circulation enterprises and other provinces that have obtained professional titles through qualification, so that they don't know the basic rules of the pharmaceutical retail industry in retail stores. From reviewing and deploying doctors' prescriptions to the classified management of drugs in stores, from drug consultation and guidance to tracking and collecting adverse reactions, gsp certification and implementation, the relationship between gsp and enterprise management, medical insurance policies, etc., a large number of pharmacists have a brand-new process of re-learning and re-adaptation.
The store manager is the soul of the store operation, so he needs to be familiar with the front-line workflow, the company's management and operation mode, business indicators, personnel management, team building and other important work of Tiantianhao Pharmacy. Foreign store managers need someone to guide the operation of the new company.
Shop assistants, especially students who have just graduated from school, generally have three major problems: first, they are not familiar with the necessary professional knowledge of drugs, can not fully understand the recommended drugs, and have no confidence in correctly guiding customers to buy and use them; Second, it lacks the service concept of retail industry, and the clerk is not positioned accurately, which can't attract customers; Third, I don't know the location, price, function, origin, specifications and efficacy of the drugs displayed and stored in our store, so I can't give detailed and professional answers to customers' inquiries to meet their needs.
According to the different positions and skills of personnel, the company has established different training bases, selected lecturers at different levels, and selected different courses for training. For general courses such as company history, corporate culture and management system, the training center will arrange courses in a unified way. Eliminate all kinds of pre-employment nervousness, establish a positive practical mentality, carry out career education and establish legal person status in the company.
(d) Improve the training courses of the four modernizations: detailed, basic, targeted and modular.
1, detailed
Pharmacy training is very extensive, as small as 1 stance, 1 sentence, 1 replenishment plan, 1 price tag of business personnel; As much as 1 drug treatment plan, 1 drug, 1 prescription, drug supervision and management laws and regulations, medical insurance and other related policy knowledge. The training content is complicated. We break down all the above skills and knowledge according to three positions, and make specific and detailed courses, in which theory accounts for 20%, field training accounts for 70%, and group activities account for 10%.
2. Foundation
Start with the basics? Establish a basic teaching mode so that every student can learn and learn well. Basic management plays a decisive role in the development of a company, and laying a good foundation is the most important step in the company's development. There is no magic to win by foundation. All courses are the basic skills and knowledge of the post. We believe that the initial training is not to cultivate and solve difficult problems, but to solve the problem of teaching them to fish. The courses we adopt are not elite and theoretical courses, but
They are all basic courses, just like tutoring instructors to learn to drive.
Take ... as the goal
Training should be targeted, closely linked to the actual work of the company, but also to understand the wishes of employees, combined with the needs of the company. After objective analysis, carefully formulate the future development field and direction of each employee. Everyone has a training file and every employee has a training plan. Their setting itself is very targeted and purposeful. Moreover, its training content is also set according to the personal shortcomings of employees and the problems encountered in the development of enterprises. Through learning, employees finally achieve the goal of improving their personal skills and solving practical problems in enterprises.
4. Modularization
Training is a continuous process, and employees are trained in standardized continuous courses for three months. In three months, on the basis of ensuring the training time, everyone has to pass the exam of each module. There are nearly 36 small modules in pharmacist training, 45 small modules in store manager training and 23 small modules in shop assistant training. Which module is the weakness of students, find out the shortcomings and strengthen the study of this module.
(5) Strengthen five mechanisms: examination and assessment mechanism, employee incentive mechanism, assessment and exchange mechanism, process closed-loop mechanism and scientific evaluation mechanism.
1, examination and assessment mechanism
Mainly, each module has passed strict examination, and a certificate of completion will be issued after passing the examination. Then, never lower the assessment standards, and strictly unify the assessment. Students who fail the exam continue to study at the base. The general graduation period is 3 months, of which about 10% will extend the training time. In actual training, the longest training time for a trainee store manager in the base is 9 months.
2, employee incentive mechanism
The training incentive mechanism combining training, assessment, use and treatment is an important way to stimulate people's internal motivation. At the beginning of the training, employees participating in the training should apply, make their own promises and make their own vows? Sweat and sweat do not shed tears, and flesh and blood do not fall behind. Help the participating employees to establish the concept of lifelong learning and turn what I want to learn into what I want to learn.
Start with firm confidence? Let everyone believe that there are no students who can't learn well, and turn their beliefs into confidence and action. At the beginning of each training, the base will hold a lecture with the theme that there are no students who can't learn well, and use their own personal experience to explain that there are no students who can't teach well, and set up and publicize models. In the actual training process, the company did not take the initiative to eliminate one student, only four students withdrew from the study because of their own family reasons.
In learning, first, set goals and mobilize the power of personal learning. Second, help in pairs and mobilize the power of teamwork. Third, pay special attention to and mobilize the power of emotion. Tutors and students live together, not only care about their work, but also care about their lives, thoughts and emotions, and encourage students to make progress with all-round humanistic care.
After the exam, a graduation ceremony will be held, and he will be solemnly commended at the monthly management cadre meeting of the whole company, so that he can state his training course and achievements himself. Nearly 200 people applauded him and shared the joy of success. The chairman of the company personally presented certificates and flowers. Many store managers burst into tears with excitement and were ecstatic at the commendation meeting.
3. Evaluation and exchange mechanism
Experience among students
Communication is very important. Training work can not be limited to the centralized teaching of instructors, but also give full play to the students' own resources, and strengthen exchanges between students through group activities, field expansion, morning and evening comments, etc. Through the exchange of experience between new and old students, the effect of mentoring can be achieved, so that new students can get familiar with the work as soon as possible; Through the exchange of experience between students, they can get familiar with each other and enhance their collective consciousness and team consciousness.
4. Process closed-loop mechanism
Introduce learning into every training? Evaluation? Tracking? Perfect closed-loop management mechanism. Training evaluation includes the evaluation of trainees, lecturers and training managers. Its focus is on the effectiveness of the lecturer's teaching, the actual tracking of the students' work, the utilization rate of the knowledge learned, whether the training leads to behavior changes, improving the training through feedback information and improving the training effect through evaluation.
5. Scientific evaluation mechanism
It is necessary to establish a scientific training evaluation mechanism, including training qualification examination system, training base cultivation evaluation system, daily teaching management system, lecturer ability evaluation system and training achievement evaluation system. Through evaluation and comparison, promote the healthy competition among the base, instructors and students.
Third, only practical training can cultivate practical talents, and only practical training can test the actual effect.
After 1 years of training, the operating performance of stores has generally improved by 40? 300%, the customer satisfaction rate reached 100%, and the employee bonus increased by 200? 400%, the staff turnover rate dropped from 8% to 2%. Employees really learned skills and found personal confidence and success. The establishment of the training base has solved the problems of the company's talent reserve, the replication of business model and the improvement of enterprise efficiency.
Summary of personal pharmacy work III
Worked for five months from February 5th to July 5th, * * * worked in eight departments: pharmacy, pharmaceutical factory and drug store: Chinese medicine pharmacy, outpatient pharmacy, health care pharmacy, inpatient pharmacy, Chinese medicine preparation room, general preparation room, drug testing room and drug store. Due to the tight working hours, the central pharmacy room, the pharmaceutical science department and the pharmacy procurement center have just learned about this matter. The process of working is the process of my growth.
From July 5th to August 24th, I worked in a Chinese pharmacy for six weeks. After systematic training in traditional Chinese medicine, I learned the identification, examination and prescription adjustment of traditional Chinese medicine, the identification of commonly used Chinese herbal pieces, the storage and inventory management of traditional Chinese medicine (including the management of special drugs) and the knowledge of new drugs. To systematically understand the properties, pharmacology, taste, compatibility and contraindications of some traditional Chinese medicines.
From August 25th to September 9th, I worked and studied in outpatient pharmacy for two weeks. Under the careful guidance of Mr. Liang, I got to know hundreds of western medicines for the first time, understood the compatibility of western medicines, and learned the knowledge of western medicines in pharmacology (pharmacokinetics and pharmacodynamics), indications, drug classification, adverse reactions and drug taboos. Understand the application and significance of computers in medicine. Learn how to store and distribute drugs according to prescriptions, and manage special drugs, such as counters for expensive drugs and toxic drugs, and register them in the form once a week.
September10-September 23, I worked in a health care pharmacy for two weeks, and learned from Mr. Cui. My knowledge should be solid, my attitude should be serious, my medicine should be carefully distributed, and I can't be careless. Problems encountered in the work should be solved in time to find out the wrong links. In the health care pharmacy, further study the pharmacology, indications, adverse reactions and contraindications of western medicine and Chinese patent medicine, and be familiar with commonly used drugs; Check prescriptions, distribute medicines, register medicines in stock and transfer money through computers. In the process of drug distribution, I realized that there are different manufacturers, imported and domestic drugs and dosage specifications, which brought a lot of convenience to my future drug distribution.
I worked in the inpatient pharmacy for two weeks from165438+1October 17 to 65438+1October 30 * *, where I realized that injections, tablets, nutrient solution and large liquid were distributed separately, which brought great convenience to the distribution of drugs. During my work in inpatient pharmacy, I mainly worked in injection and nutrient solution, where I learned the management of injection and nutrient solution better. In the injection room, I studied the classified management of injections according to antibacterial drugs, antineoplastic drugs, antipyretic and analgesic drugs, non-steroidal anti-inflammatory and analgesic drugs, narcotic drugs, circulating drugs and specialized drugs. Understand all the links of drugs from the first-level library to the second-level library. Here, I am systematically familiar with the distribution and management of injections. In the nutrient solution distribution room, I learned a lot about amino acids, fat emulsion, hormones and other nutrient solution drugs, which laid a solid foundation for future work in the hospital.
From September 24th to165438+1October 2nd, I worked in a pharmaceutical factory for 6 weeks, including four departments, namely, drug testing room, traditional Chinese medicine preparation room, general preparation room and sterilization preparation room.
In the drug testing room, learn to use testing instruments, such as testing 0. Learn to use grinding bowls, beakers, measuring cylinders, straws, volumetric bottles, burettes, etc. in 5% iodophor solution. , and familiar with the knowledge of dissolution and titration endpoint. Also contact the use of precision instruments, such as electronic balance, ultraviolet spectrometer, ultrasonic spectrometer and high performance liquid chromatograph. Under the guidance of Mr. Zhang, I operated liquid-solid separation and extraction, chromatographic analysis, liquid recovery and residue filtration, and also learned to operate the crushing, sieving, capsule packaging and particle size detection of American ginseng.
In the traditional Chinese medicine preparation room, I learned a lot of Chinese patent medicines, such as Weidean tablets, Weileshu granules, Xuanmai citrus granules, antipyretic granules, compound acid pressing granules and so on. I also learned a batch of medicines, from the preparation, processing and packaging of ointment. I personally participated in the production of granules of Weileshu, Weidean and antipyretic.
Summary of personal pharmacy work 4
During my work in a pharmacy, I earnestly studied the Drug Administration Law, Management System, Product Quality Law, Commodity Quality Maintenance Law and other relevant laws and regulations, and actively participated in the on-the-job training organized by the Drug Administration. Take safe and effective medication as your professional ethics requirement. Serve the people wholeheartedly and treat others with courtesy. Enthusiastic service, patient answering questions, providing patients with some health care knowledge about medication, improving their own quality and professional level in continuous practice, so that patients can use safe, effective and stable drugs and make continuous efforts.
Drugs are used for disease prevention and rehabilitation. As a pharmacy worker and the last gatekeeper of selling drugs, I study pharmacy knowledge hard, offer relevant suggestions to patients politely and enthusiastically, understand patients' physical condition, provide patients with safe, effective and cheap drugs, and explain the nature, curative effect, use, usage and dosage, precautions and side effects of drugs in detail, so that patients can use them at ease. In the process of dispensing, the dosage is adjusted strictly according to the doctor's prescription, and the dosage is not changed at will. Some drugs contain heavy metals, which will leave sequelae and adverse reactions after long-term use, ensuring the safety of patients' medication and life. Through the knowledge from shallow to deep, from theory to practice, through practice to deepen the understanding of pharmacology, summed up some pharmacological common sense, as follows:
First, I have mastered the identification method of Chinese herbal medicines.
Commonly used methods include basic source identification, morphological identification, microscopic identification and theoretical identification, and empirical identification is relatively simple and easy (eye, hand model, nose smell, taste, water test and fire test). Take the identification method of traditional Chinese medicine as an example: how to identify woody Chinese medicine, including the stems of medicinal woody plants or only their woody parts, as well as the stems and vines of a few medicinal materials. Among them, the medicinal parts of stem Chinese medicine are woody plants, such as Akebia stem and Spatholobus stem. Herbs are stems and vines of herbs, such as clematis; Drugs are like stems and branches, like ghosts seeing feathers; Stem pith is used for medicine, such as Dengshan grass and medulla tetrapanacis. The medicinal parts of woody Chinese medicine are the parts in the cambium of woody plants, such as hematoxylin, agarwood, resin, volatile oil and so on. Identifying the cross section of rhizomes is the key to distinguish the rhizomes of Shuang Ye plants from monocotyledonous plants. Dicotyledonous plants often have a cork layer on the outside of the rhizome, and the vascular bundles are arranged in a ring. Wood has obvious radial texture and obvious pith in the center, such as Atractylodes lancea and Atractylodes macrocephala. There is no cork layer or only thin cork tissue outside the rhizome of monocotyledonous plants. Usually, the endodermis is annular, and vascular bundles are scattered in the cortex and stele, such as Polygonatum sibiricum and Polygonatum odoratum. In addition, there are characteristics identification of traditional Chinese medicines, such as skins, leaves, flowers, fruits and seeds, whole grass, algae and lichens, resins, minerals and animals.
Two, the practice of Chinese medicine processing, processing and other technologies.
For example, processing can enhance the curative effect of drugs, change or reduce the performance of drugs, reduce or eliminate the toxicity or side effects of drugs, change or enhance the site and trend of drug action, and facilitate preparation and preparation. Enhance the curative effect of drugs: if hard-shell drugs such as white mustard seed, perilla seed and cassia seed are fried, effective components can be decocted; Fried epimedium with sheep oil can enhance the curative effect of treating impotence; Arisaema cum bile can enhance the inhibition of infarction. Change the properties of mild drugs: different drugs have different properties, and drugs with strong cold, heat, temperature and cold will have side effects in clinical application. For example, raw licorice can clear away heat and detoxify, and after honey roasting, it can replenish the middle and replenish qi; Raw pollen typhae promotes blood circulation and removes blood stasis, and parchs charcoal to stop bleeding. Reduce or eliminate the toxicity or side effects of drugs. Some drugs are effective, but their toxicity or side effects are too great to be safe in clinical application. If Radix Aconiti Kusnezoffii, Radix Aconiti, and Radix Aconiti Lateralis are soaked, bleached, and boiled with auxiliary materials, their toxicity or side effects can be reduced. Processing Phytolacca acinosa and Acacia can reduce toxicity; The seeds of Platycladus orientalis leaves are used to calm the nerves. If the oil is not removed to make ointment, it will have the effect of relaxing bowels and stopping diarrhea.
China's medicine has a history of thousands of years, which is an extremely rich summary of people's long-term struggle against diseases and an important part of China's outstanding national cultural heritage. In the years of work and study, I have persisted in integrating theory with practice, constantly explored and innovated, applied what I have learned, adhered to the principle of service, obeyed the law in good faith, and done my job well, thus contributing to the development of pharmacy in China.
Summary of personal pharmacy work 5
From the moment I stepped into yiguang, I deeply realized that superb medical skills, understanding of humanities, ideals and innovation are the qualities that medical staff have in the new period. Let me briefly summarize this month's work.
First, conceptually.
As a pharmaceutical professional, I deeply realize that it is not enough to learn from books, and it is impossible to apply what I have learned. Only by combining theory with practice can we bring what we have learned to people. Most customers of retail pharmacies are non-professionals and know little about drugs, so when selling drugs to customers, we should explain the use and performance of drugs to customers as much as possible and be responsible for every customer. When I moved from ruitai store to Zhongshan store, no matter which pharmacy I was in, I strictly followed all the rules and regulations, followed the example of old employees, needed advice and worked hard, which greatly expanded my knowledge, enriched my thinking methods and realized the real significance of my work. In the course of nearly two months' work, I changed from blind passivity in the first month to initiative, found the direction and found my own way of thinking. I totally understand. The reason why you always look for someone else when you encounter problems is equal to _? The truth. When you encounter difficulties that cannot be solved temporarily, a new idea will inevitably emerge in your mind, thus solving the immediate difficulties well.
Second, in learning.
? Master leads the door and practices himself? . Although the pharmacy staff are not educated, but? In a threesome, there must be a teacher! ? The way they sell things in the drugstore fades from my mind, so do I? If you choose it, follow it. If it is not good, change it. ? During my stay in Zhongshan Store, I carefully checked my work in the first month, improved my study methods and made a study plan, and achieved unexpected results. The importance of drugs is beyond doubt. The dazzling array of medicines on that shelf is just like Chinese characters. Only by mastering them more firmly can you write good sentences and articles. And the combination of drugs is like an idiom. Only by understanding its true meaning can we write a peerless chapter. Drugs, like civil and military officials, have their own duties. Only by using the right people can we achieve the expected results.
Third, in terms of sales volume.
I am also gradually promoting some simple drugs to my customers. Sales is the most training for people to deal with and speak with others. When receiving patients, many patients need to consult when purchasing the required drugs, so they should skillfully introduce drugs to patients and improve customers' trust in pharmacies.
Fourth, in terms of life.
After living for nearly two months, I have adapted to the living environment here. Get along well with roommates and help each other when encountering difficulties, regardless of each other. But I'm not used to eating. The leader says it's good to be a vegetarian, but I know it's good to be a vegetarian. But it's time for us to grow up, to be upright, to mature, and to need a lot of nutrition to supplement the energy consumed every day. Unlike you, we are thin and have no vegetarian capital. I hope my life can be improved accordingly. The leader also said to be contented, but I don't think contentment is good. Being content with Changle and not making progress, times are different.
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