Article 2 of the Opinions of the State Administration for Industry and Commerce on Further Strengthening the Construction of 123 15 System establishes a 123 15 platform to meet the needs of the new situation. All localities should rely on 123 15 information network to enrich the open, interactive and comprehensive service function of 123 15 platform. It is necessary to actively apply modern information technology, and form channels for consumers to express their demands and feedback opinions through 123 15 special telephone, Internet, SMS and mobile Internet communication, and explore the development of long-distance consumer rights protection. All provincial bureaus should establish a unified Internet platform 123 15, guide consumers to consult and report online complaints, implement online complaints, online triage, online mediation, online reply, online tracking and supervision, and achieve centralized registration and triage, graded acceptance and handling, unified dispatch and command, online transfer and supervision, rapid emergency, and information summary and analysis. According to the needs of market supervision and protection of consumers' rights and interests, the establishment of 123 15 national internet platform will be promoted in due course.