What are the disadvantages of traditional foot bath shops at present?
First, store management: too many people and hardware.
Traditional foot bath shops must be equipped with finance, cashier, clock arrangement, customers, floors and other personnel to achieve full operation. There are many departments and high labor costs, but there are still risks of inadequate services, such as improper personnel arrangement, poor uploading and scheduling, and imperfect scheduling.
In addition, according to customer needs, it should also be equipped with large-screen inquiry machine, pager, telephone and computer. Fixed assets are expensive, need to be updated, and the wiring is complicated, which affects the appearance.
Second, operation and maintenance marketing: the cost of a single publicity is high.
The marketing model of offline foot bath shop is lacking, and there must be a new store discount when opening, which is purely a loss-making and shouting; Daily membership card system, customer stickiness is not high enough; The effect of distributing leaflets is poor and the personnel cost is high, so it is difficult to let customers know the preferential information, and it is time-consuming and laborious to find accurate customers.
Third, after-sales service: low efficiency is not in place
What should customers do if they have opinions when experiencing foot bath health care? Generally, it can only be fed back to the front desk staff, which is easy to be ignored; Traditional stores do not have a systematic customer scoring mechanism, so it is impossible to understand customer satisfaction; It is impossible to establish a one-to-one exclusive relationship with customers, keep abreast of the needs and market trends of potential customers, and make innovations and innovations that satisfy customers.
The appearance of foot bath software not only has great benefits for the service industry, but also has a very convenient side for users, which has been well received and recognized by merchants and consumers. It has played a very important role in the service industry. What is unique about the integrated foot bath system with advanced technology?
1, advanced technology and small programs can be easily placed.
With the development of the Internet in recent years, offline foot bath shops lack advanced Internet technology and online operation experience, and frequently fall off the chain in terms of customer acquisition methods, channels, publicity and promotion, and their business is getting more and more sluggish. The launch of WeChat applet has brought new opportunities to the foot bath industry. The all-in-one system gives full play to the advantages of the Internet, and the whole process of ordering, paying and enjoying services can be realized through small programs. Technicians directly install the APP in the mobile phone, and the service operation is completed in the mobile phone when the clock rings. Very convenient and fast, thus reducing the hardware cost of the merchant.
2. Intelligent technology management is more convenient.
With integrated system management, customers will never encounter the embarrassing situation of waiting for the favorite technician to ring the bell every time they arrive at the store. With the help of this software, online appointment of projects, time and technicians can be realized, and technicians can score at any time during the experience and express their demands and suggestions at any time. Portable experiences such as one-click payment, inquiry, recharge and call are efficient and reasonable, which are very attractive to customers.
For the store manager, a software can track user information in time, understand customer service, and provide management services such as ringing, ordering, recharging, attendance and cashier in time, which greatly reduces personnel costs and improves management efficiency.
Since then, it is easy for customers to place orders and pay bills, which can be completed by clicking on the mobile phone for a few seconds. Store managers don't need to hire a large number of cashiers and waiters, which saves costs and improves service quality.
3, data marketing mining accurate customers
Under the guidance of the sharing time management system, foot bath managers can clearly understand consumers' psychology and potential demands through members' consumption habits, and can notify members to come to the store through online activity SMS, such as time-limited spike, member coupons, group purchase exclusive and so on. One-click push is easy, and the graphic expression is eye-catching.
This series of marketing methods is low-cost and effortless, which can not only enhance the user's stickiness, but also firmly grasp the characteristics of each customer and give targeted preferential treatment.
It can help managers fully understand members and give feedback based on the advantages of the network.
4. Improve financial profit.
All-in-one card management system gives full play to the advantages of data, and the performance, commission, membership card recharge and card consumption amount are clear at a glance. It supports the unified management of several to hundreds of branches. Through information management and control, we can integrate all kinds of information of subordinate stores and analyze the data, so as to help enterprise managers grasp the business dynamics in time and understand the business risks, thus improving the scientific decision-making.
Since the launch of Zhongxiang Yike pedicure management software, it has attracted foot bath chain stores from Guangzhou, Shenzhen, Beijing and Shanghai. Every day, a large number of users realize store management behaviors such as mobile operation, intelligent management of technicians' attendance, and customer reception through the easy-to-share SaaS platform. At present, the number of merchants, active users and the increase rate of users are all growing rapidly.