Summary of the work of scenic spot staff (1)
Time flies, and in a blink of an eye, 20__ years passed quickly. In view of my work this year, I will summarize my worksheet as follows:
Through one year's work, I have a deeper understanding of a series of work contents such as security, ticketing and customer service. And my work in these areas has also been improved to a certain extent.
Security is a serious problem.
Citizen Square Station is an outdoor fork station of120m platform. Faced with such an environment, station attendant has more requirements for platform inspection and equipment inspection. Last winter, it was found that there was an upper limit alarm between the upstream water tanks. Later, the reason for the investigation was that the cold water pipe was frozen and cracked in winter. I have participated in many snow removal tasks of turnouts, which is an important learning experience for a newcomer who has come to our company for two years, and also enriches my work experience.
This year, the security door construction has entered the final stage and debugging period, and the security door is in a normally open state, which has new requirements for platform inspection. The height of the security door is 1.5 m, and it is difficult for people under 1.5 m to be found when they enter the door, so be especially careful when patrolling the platform to prevent any danger.
The safety door was officially put into use on June 5438+065438+ 10. We have conducted relevant training and assessment on how to deal with emergency door failures, and can correctly use relevant emergency plans when problems arise.
The ticket issue is no small matter.
I got the qualification to sell tickets this year, and I was very afraid of being insensitive to numbers. However, with the help of Song Yan, the stationmaster on duty, I made great progress and quickly mastered some skills in selling tickets.
I won the title of "Excellent Train Attendant" in the "Selling Tickets on National Day in Summer" organized by the Ministry of Vehicle Affairs, which should also be an affirmation of my efforts.
Customer service issues should be elaborated.
In such a job of dealing with people every day, there will always be some bumps and bumps every day.
Stumbling, because everyone has emotions, which requires me to pay attention to the pronunciation and intonation when serving passengers, and not to bring emotions outside of work to work. For different passengers, I will adopt different service mechanisms, analyze specific problems, strengthen the study of geography and language knowledge, provide good services for different passengers and improve my customer service level. Not only that, I often pay attention to customer service weekly to remind myself not to let mistakes happen to me twice.
During the year's work, I also summed up my work in time and compiled some materials in cooperation with the station area. Fortunately, some of them were published in the company magazine and the monthly magazine of the Ministry of Vehicle Affairs. Gave a deep affirmation to my idea.
In the past year, I have gained a lot, not only my efforts, but also the support and concern of the leaders.
This year is coming to a successful conclusion, and a brand-new next year is coming. In the next year, I will still work hard and make my modest contribution to the upcoming opening of tianjin railway station.
The second summary of the work of scenic spot staff
Twenty years have passed and a new year has come. In order to do better in the new year, I will briefly review and summarize the work of the past year.
Review of 20 years' work
First, adopt various ways to improve the professional skills of security personnel and improve the quality of security services.
The past year has been an extraordinary year. Our security personnel in Emerald Lake are more frequent and older, with an average age of over 50. The education level and quality of security personnel are very low. In view of this situation, with the strong support of the company's leaders, as the security captain, I pay close attention to the technical and professional quality training of security personnel, train the security personnel in queue and formation skills every week, popularize the civilized terms of security, and provide security services to the maximum extent.
Second, according to different weather seasons, flexibly arrange personnel, grasp the key points of work, and do a good job in the safety prevention of Yuhu Lake.
The security work of Emerald Lake focuses on water surface safety, public facilities safety prevention and fire prevention and theft prevention. This is a long-term task, and the security work during the day is mainly the security of ground facilities. Monitor the facilities at all times, and ask the team members to patrol and check the key positions every two hours, report the problems to the management office and the security team leader in time, and make patrol records of the ground facilities. Night security work should focus on the anti-theft work of lakes and public facilities. If theft is found, it should be reported to the personnel on duty in the management office immediately and called 1 10 to cooperate with the police station to stop it. For example, in June this year, Liu Xianbin was on duty, and at about 10 in the evening, someone was found stealing the cable at Gate 6, and the monitor called 65438+. It has been well received by the scenic spot management office. Autumn and winter are coming, and the scenic spots are relatively dry, and there are always fires and fire hazards. During this period, our security team members not only trained in formation and queue security skills, but also conducted targeted training on fire fighting knowledge and skills and the performance and use of fire fighting equipment, requiring team members to choose different fire fighting equipment according to different dangers, do a good job in fire fighting and reduce property losses caused by fires.
20__ Work plan
A new year has begun. The work of our Emerald Lake Security Team this year is to pay special attention to the training and education of personnel and improve the security skills of security personnel. Second, actively cooperate with the management office to carry out various security services of Emerald Lake, and make due contributions to comprehensively enhancing the public image of the scenic spot.
Summary of the work of scenic spot staff Part III
I am a member of the tour guide department. This year, I walked out of the school gate of the brigade, became a social person, and became a member of the brigade with honor. I am very happy, not only because of my yearning for the profession of tour guide, but also because I am proud that I can take root in Thailand and gain happiness. Counting the five months since I worked, every picture I exchanged with leaders, colleagues and guests made me deeply feel the warmth of this big family. In the process of continuous practice, my work and personal growth have made breakthroughs. These achievements are inseparable from the care of leaders and the help of colleagues. I summarize my work as follows:
First, be good at adapting to the environment and be a qualified professional.
Looking back on 20 years, it is an extraordinary year, and it is also a year full of hopes and challenges. On _ _ _ _ _ _ this year, Taihu Tourist Area was officially awarded the "National 5A-level Tourist Attraction", and on _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ As the first generation tour guide of Tailv, I have more responsibility and obligation to "enter the Taihu Lake era in an all-round way", welcome "_ a better tomorrow" and dedicate my youth.
Come _ _, come to the guide department. I will adhere to the principle of "love a job", strive to adapt to the new environment and new changes, resolutely obey the leadership arrangement, establish friendship with colleagues, learn the knowledge of scenic spots through field visits, and constantly explore how to improve the service level during practical visits. Here, as a post-90s generation, I am welcoming guests from all directions and serving the local tourism industry with a brand-new look and humble attitude.
Second, dare to meet the challenge and strive to be a government tour guide.
Since I started working in July, I have taken 2 1 tour groups (2 full-time tour guides and 9 local tour guides 19), counting 24 working days. Among them, there are 3 government reception groups and 6 travel agency bosses stepping on the line. The warm introduction and thoughtful service left a deep impression on the tourists.
In terms of reception in the visitor center, among the 43 groups of guests, Yu Shuji, Jin District Chief and other governments received 14 people, and 9 visiting groups such as brother units and travel agency owners. I kept innovating, sorting out and perfecting the explanation of the visitor center, and taking "different people meet and say different things" as the standard, gradually the explanation was carefully guided and highly affirmed by the leaders.
Three, the courage to take responsibility, cooperate with the team leader.
In June, I participated in the competition organized by the scenic spot company. Although I lost the election as expected, the affirmation of the leaders made me more motivated and motivated. I cooperate with the department leaders and try my best to share the work of the department. Then, I was in charge of the _ _ network service desk, actively contacted and worked hard, which was highly praised by the leaders of both sides. This year, Taihu Green V Station was officially put into operation in our visitor center. As a representative of Wuzhong District Youth League Committee, I have the honor to be a young volunteer here, responsible for up-and-down communication, internal and external communication and daily work. Charity sale, tourism consultation and scenic spot publicity have all achieved certain results. In June 5438+February this year, Taihu Lake Green V Station was awarded the title of "Excellent Volunteer Organization" by the Youth League Committee, and I was also awarded the title of "Wuzhong District Eco-environmental Volunteer Star", and was also recommended by the Youth League Committee as the honorary candidate of "Suzhou Excellent Young Volunteer".
Fourth, I am willing to participate in activities to improve my overall quality.
I am happy to take part in various activities and competitions. I think it can not only enrich my experience, but also improve my personal quality. Since my work, I have participated in volunteer training in the district, DiY lecturer training in the group and diligent and honest painting and calligraphy exhibition in the group, which has broadened my horizons and cultivated my sentiment. At the same time, he actively participated in all kinds of competitions organized by the company, such as the tour guide contest of the scenic spot company and the host contest of the scenic spot company, and all won the "first place" good results. In the just-concluded Wuzhong District Interpretation Competition, I won the "Gold Award" in one fell swoop and won honor for the company.
Five, diligent study and thinking, and constantly lay a solid foundation.
I am curious, because this is not only a personal need, but also a business need. A free tour guide is by no means a good tour guide, and a tour guide who doesn't like learning can't be better. Therefore, I use my spare time to read books to solve puzzles, study flexibly, make field trips, learn modestly, improve my literacy and knowledge reserve, provide cultural explanations for tourists, and cook cultural dinners.
Of course, learning is endless, and so is service. A few days ago, I officially signed a contract with my company. I am very happy and moved. But after the calm, there is also a reflection. Reflecting on whether your explanation is adapted to local conditions varies from person to person. What is the gap with excellent tour guides? Reflect on what needs to be improved in your service? Can we please all the guests next year? Indeed, individuals need to improve too much, whether it is knowledge reserve, personal accomplishment or service skills. I am willing to work hard, not slack off, not wavering, and develop together with Thai Travel * * * to create new achievements!
The fourth summary of the work of scenic spot staff
Coming soon, I have been a tour guide in this industry for nearly 6 years, and I have never made a summary, but I always grow up in practice and experiment. Everyone wants to be better than others and be recognized by others. But from my job, I really have nothing to be proud of. It may look better than other jobs, but who can understand the ups and downs?
This year's tour guide training class can be said to have taught me and seen the aura of others and the hard work behind them. I deeply know that in our industry, we get up early and get greedy for the dark, sometimes we can't even eat a delicious meal, and we have to take our guests everywhere. It is said that pay is directly proportional to income, but under the guidance of our hidden rules of tourism, where is fairness? There is no stable income, no fixed job, no security, and no one can compensate you for any accident that day, but because I like this job and love it, I have been insisting until now, and I found an organization this year. I hope there will be good development next year!
Tell me about my tour experience! To tell the truth, there is nothing to show off, just a kind of mutual learning! From the moment I got the tour guide card, I felt like a tour guide. You can go to many cities you have never been to, and you can enter various scenic spots for free. I was really happy at that time, but I just got a tour guide card and no travel agency hired you to work there. At that time, my mood fell to the bottom. After more than a month, my classmates worked in a travel agency before me, so I found a job, but I only did this job for a month.
I know that I have to enrich myself and study more before I can enter this industry quickly. After I went to the second work unit, I was only asked to study by reading materials, but I was not asked to take a tour group. I think it's useless, just in time for the tourist season, and the tour guides are all out to take the tour group. The first place to go is Liupanshan. Let me take the tour group to Guyuan and give me the guide there, hehe. I think I can handle all this. However, due to the quality of the team, the unit resolutely asked me to help the tour guide take back the guests she brought. This is my first tour guide team. The guests are very nice. Although I was nervous when I got on the bus, everyone sang interactively, which eased the tense air and exercised my courage. Although I didn't take the tour completely, I really appreciate the leadership of the travel agency for letting me join the tour, but this job.
The third job, that is, the year I entered the international travel agency, gave me training and exercise, so that I officially joined the tour guide team in Ningxia. I have also met some tour guides who are older than me. I'm honored. A series of training in the club made me grow up rapidly. I also started to take a special train from three people to 30 people. I find that my knowledge is really too little, and sometimes the questions asked by the guests are really unanswerable.
Now that I'm out of China Travel Service, I'm still very grateful to my predecessors who used to work in China Travel Service and are willing to tell us all our knowledge. If it weren't for China Travel Agency, I might not have persisted.
Since 2007, I have chosen a part-time job. I am not an excellent tour guide. I think as long as all the teams are not complained, as long as I treat the guests with care and earn some money to spend on my own, but at the same time I have heard many stories of excellent tour guides, and I want to be like them, but I have been unknown. Not to mention complaining that the guests before 2009 were very friendly. They came to Ningxia and were very interested in our local customs. It is said that our guide here is honest. I don't know when they started There are bad rumors on the Internet, such as tour guides cheating customers, beating customers and tour guides. This has a great influence on us. We are trying to maintain the image of Ningxia tourism. Our western tourism develops slowly and starts late, and the overall quality of tour guides is not very high. However, our honest behavior in the northwest has dispelled the idea that those guests are not good guides. I'm really happy.
This year, I took three tour groups to accept complaints. The reason for the first complaint was that in order to reduce costs, the travel agency hired cars from non-travel teams to receive tourists. When I arrived in Xining, the driver didn't know the way, so I quarreled with the driver on the bus about whether the road was wrong. The guest is innocent, but the tour guide should communicate and cooperate with the driver, escort and team leader to avoid these things, so there will be no complaints. I also complained on impulse this time. Therefore, impulse is the devil. I was detained by the travel agency, 500 yuan. What I want to reflect is that travel agencies can reduce costs, but don't use drivers who don't know the way anymore. This has a great influence on our tour guide work. The second complaint is that the hotel has not been checked, because the restaurant guests who eat are haggling over every ounce, and there have been some quarrels with the restaurant when checking out. Out of kindness, I wanted to accompany other guests back to the hotel to rest, but I took the wrong room card. Originally it was the new hotel of Lanhuahua, and finally I stayed in the old hotel next to it. After all the guests checked in, they found that the house was not their standard, so they asked to change rooms, wake up all the sleeping people and change rooms. I was changed the next day, too. This question is a mistake I shouldn't have made because of negligence. To do our work, we must always be in a state of excitement, and any link must be implemented in advance. Neglect is the least welcome thing. I also lost nearly 2000 yuan. Because of this problem, the travel agency has been unable to collect the tour fare and reimburse the tour guide. For the third time, I only brought one person, so I really shouldn't complain. The reason is that I didn't always accompany the guests and left them out. God, all kinds of complaints can be established. This reminds me even more that as an emissary to promote our Ningxia, everyone should regard her as God. Don't be careless if you can't make money without people. In other words, don't treat the village chief as an improper cadre. Now he is a guest. After handling this complaint, I not only wrote a critical letter, but even got three months' salary deducted by the club. I don't think it's fair that I signed the contract and was left without pay. But I am a tour guide, and I want to maintain more customers for the travel agency. Because of me, I may lose more than one customer at the club, so I can only accept it.
In short, to be a tour guide, you should not only have profound knowledge, but also handle all the problems between you and your guests, between you and the travel agency, between you and your family. Although you are not a god, you should know that this is your duty, and you don't want to be eliminated by society. You have to climb the pole every day and wait to be electrocuted, or you will die if you don't touch the pole. Only by being very confident can you learn to be the first person to eat crabs.
Summary of the work of scenic spot staff Part V
Since the beginning of this year, under the correct leadership of the district committee and district government, the Party Working Committee and Management Committee of scenic spots have firmly grasped the key tasks such as creating 5A-level scenic spots, developing collective economy and project construction, seized opportunities, overcome difficulties, and made great progress in various economic and social undertakings. It is estimated that the full-caliber fiscal revenue is 34.42 million yuan, and the public fiscal revenue is16.57 million yuan. It is expected to receive tourists10.093 million person-times, up 2.3% year-on-year, and the comprehensive tourism income is expected to reach 47.749 million yuan, up 6.5% year-on-year.
First, make overall plans to promote new progress
Firmly establish the concept of grand tourism development, formulate grand tourism development plans, gradually realize the transformation from "scenic spots" to "tourist areas", and build a diversified and compound tourism product and industrial system. Constantly improve the Regional Regulatory Detailed Planning and the Master Plan of Scenic Tourism. Completed the planning demonstration of Sunwu Cultural Park, Tourist Service Center, Wang Hu Garden Villa and other projects.
Second, new achievements have been made in infrastructure construction.
First, vigorously promote project construction. Do a good job in Sunwu Cultural Park, the second-class tourist service center of Nandamen, the renovation of Wang Hu Garden Villa, the environmental improvement of Songhai Road, and the lighting project of Bingsheng Road. The second is to vigorously promote the construction of investment projects. Tent guest resort hotel, amorous feelings town, "urban pastoral" and other projects were successfully signed. Third, vigorously promote the construction of new countryside. Completed the renovation of 20 natural villages in two communities, involving 1 140 households, benefiting all residents in the scenic spot. Fourth, vigorously promote land acquisition and demolition. In the whole year, 4 enterprises were demolished, the workshop 1.3 million square meters was demolished, 5 nurseries were expropriated, and the land 1.8 1 mu was expropriated, and 744 mu of land was expropriated.
Third, the collective economy has made new breakthroughs.
Total sales of agricultural companies * * * 165438+ ten thousand yuan. Complete projects such as Ring Expressway, Bingsheng Road and New Rural Greening Reconstruction Project, and cooperate with Wufeng Village in Mudu to develop cherry blossom planting project of about 100 mu. The greening company completed an annual output value of nearly 8 million yuan and realized a profit of nearly 2 million yuan. The property company should do a good job in the overall planning, house payment collection and unified management of the old collection street. By the end of the year, * * * received RMB 4,565,438+million, and the balance was delivered in the first half of 20 13. Do a good job in planning commercial plots in community resettlement communities. At present, the scheme design and construction drawing design have been completed. Jinjishan Cemetery adheres to the development concept of "greening first, then building tombs" and the development goal of "environmental gardening, diversified burial styles, artistic design, modern management and humanized service", and successfully passed the acceptance of the second-class cemetery. The annual sales reached180,000 yuan, basically reaching the target set at the beginning of the year.
Fourth, new achievements have been made in the creation of 5A-level scenic spots.
Optimize the internal transformation of scenic signs, tourist routes and major scenic spots. Comprehensive renovation of Bingsheng Road pavement, villages along the road and North Gate parking lot. Orderly promote the lighting and landscape engineering in the underground and along the third line. The function of the visitor center in the north gate of the scenic spot was adjusted and optimized, and the public toilet, fireproof material warehouse and monitoring room were transformed.
Strengthen system construction and establish emergency mechanism. Strengthen personnel training, and carry out training for scenic area interpreters, health cleaners, drivers in sightseeing bus, and farmhouse management. Strengthen safety management and do a good job in tourism safety, traffic safety and forest fire prevention.
Implement projects such as improving service ability, striving for urban service, rating tour guides and high-level training. , comprehensively refine and optimize the tourism process management. At present, the scenic spot has become the first tourism enterprise in the region to obtain ISO certification.
Verb (abbreviation of verb) has made new achievements in attracting investment.
Carefully compile the investment promotion handbook, study and formulate investment promotion policies, and actively introduce cultural tourism projects that meet the characteristics. At present, the investment in landing projects is 220 million yuan, and the total investment in negotiation projects is 2.5 billion yuan. Mainly do a good job in the investment negotiation of tent guest resort hotel, urban pastoral, China-Korea space robot experience exhibition, amorous feelings town, health care center project and other projects.
Sixth, publicity and promotion have achieved new results.
Do a good job in festival activities. Successfully held the Spring Festival Blessing Temple Fair, the Third Health Culture Festival, the opening ceremony of the Bird Science Museum, Sun Tzu's Art of War Cultural Tourism Festival, and China-South Korea Joint Space Flight? Major festivals such as the Robot Exhibition and the Third World Women's Go Competition will further enhance the visibility of the scenic spot. Expand marketing. Around the Yangtze River Delta regional cooperation, we went to Shanghai, Ningbo, Anhui and other places to promote and actively participated in large-scale exhibitions, and the number of tourists received increased significantly. Use the media to create motivation. Relying on the mainstream media such as CCTV, People's Daily, China Tourism News and China Daily, we carefully planned publicity and reporting. There were more than 40 media reports at or above the provincial level in the whole year, among which "The Peak" broadcast by the tourism channel and "Building a Panoramic Scenic Area Around 5A" published by China Daily aroused good response at home and abroad.
Seven, people's livelihood to achieve a new situation.
Do a good job in maintaining stability of letters and visits, comprehensive management of social management, environmental sanitation, safety in production, forest fire prevention, flood control and flood fighting, family planning and civil affairs disabled persons' federations, labor and social security, and assistance to vulnerable groups, and build a harmonious scenic spot in an all-round way. This year, more than 500,000 yuan was provided for the poor.
Eight, the construction of grassroots organizations has achieved a new look.
The first is to strengthen theoretical study. Focus on the theoretical knowledge of innovation, collective economy and tourism in the past five years. The second is to strengthen the construction of cadres. Open selection of the director of the social affairs office. In the inter-departmental competition for posts in the region, a comrade successfully won. Third, strengthen education management in party member. Organize all party member cadres to learn from Wu Renbao and Chen Chaoying, the old secretaries of Huaxi Village, and learn from the people's courts. The fourth is to strengthen the building of a clean government. Strictly implement the target responsibility system for building a clean and honest government, and the responsible persons of all units and departments sign a letter of responsibility for building a clean and honest government. The fifth is to strengthen the construction of institutional style. With the theme of "strengthening organization, increasing vitality, striving for Excellence, welcoming the 18th National Congress and making tomorrow better", the Year of Grass-roots Organization Construction was widely carried out in the activities of striving for Excellence. The sixth is to strengthen group work. The first trade union committee was elected, the committee team of the Youth League Working Committee was selected and equipped, and the Women's Committee of the Tourism Corporation was established. Successfully held the 12th Popular Science Publicity Week and the opening ceremony of the Bird Science Museum.
Since the beginning of this year, it has been successfully established as a national popular science education base, and passed the provincial acceptance of the national 5A scenic spot. Yan Juanqi, deputy secretary-general of the National Development and Reform Commission and vice chairman of the National People's Congress Standing Committee (NPCSC), General Liu Yuan, political commissar of the General Logistics Department of the China People's Liberation Army, Wang Zhizhen, vice chairman of Chinese People's Political Consultative Conference, and General Fei, vice chairman of the National People's Congress Standing Committee (NPCSC), visited the scenic spot successively, and fully affirmed the construction and development of the scenic spot. ]
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