The policy of full refund of travel expenses during the epidemic period is that you can't travel during the epidemic period and how to terminate the contract. The notice made it clear that to deal with tourism contract disputes related to the epidemic situation, we must strictly implement laws and policies, actively guide the change of tourism contracts, and carefully terminate the tourism contracts. If the epidemic situation or epidemic prevention and control measures directly lead to the failure to perform the contract, the tour operator shall negotiate with the tourists to change the travel contract as much as possible, including delaying the performance of the contract, replacing it with other tourism products or transferring the rights and obligations in the travel contract to a third party and other contract changes and transfers. If no agreement can be reached, the party requesting to terminate the travel contract shall provide sufficient evidence, explain the situation and notify the counterpart of the contract in time. If there are other provisions on termination conditions in the tourism contract, such provisions shall prevail.
At the same time, the notice requires that if the travel contract is terminated due to the epidemic situation or epidemic prevention and control measures, the tour operators and tourists should negotiate on the refund of travel expenses. If the two sides can't reach an agreement through consultation, the tour operator shall return the balance to the tourists after deducting the non-refundable fees paid to the local agency or the performance assisting person, so as to minimize the losses suffered by the tourists due to the epidemic situation or epidemic prevention and control measures. Tourism operators who advocate that tourists bear other operating costs or operating profits shall not be supported.
Who will bear the extra cost of traveling due to the epidemic? According to the notice, because the epidemic situation affects the personal safety of tourists, tour operators should take corresponding safety measures, and the expenses thus incurred should be shared by tour operators and tourists. For example, the increased accommodation expenses should be borne by tourists, and the increased return expenses should be shared by tour operators and tourists. Tourism operators or tourists who fail to perform or fail to perform the obligation of impairment and notification in time shall bear corresponding responsibilities.
The worldwide spread of COVID-19 epidemic and the prevention and control measures taken by the government have had a great impact on tourism. The "Notice" emphasizes that the non-litigation dispute resolution mechanism should be put in the first place, the source of complaints and comprehensive management should be strengthened, and a mediation linkage work system with complementary advantages of people's mediation, administrative mediation and judicial mediation should be formed. Smooth the channels of cooperation and docking to resolve contradictions and disputes, and all departments share information, support and cooperate with each other to form a joint effort.
The above is the question about the cost of travel and accommodation during the recent epidemic. Let's learn about these policies, see how they are undertaken, and see which side they belong to!