1, the service is internal and external.
If you are a masseur, you should know that if guests wait too long, it is easy to attract customers' dissatisfaction and complaints. In case of such a thing, every masseur should be responsible for explaining to customers and gaining their understanding. Can't say to the guests, "Sorry, this is not my job scope." This is an extremely wrong answer. If it takes you less time to complete the customer's requirements than to make this explanation, then why don't you meet the customer's requirements? Even if this requirement takes up a lot of your time, you still have to meet the customer's requirements, because it is our unshirkable responsibility to meet the customer's requirements, so every masseur should try his best to meet the reasonable needs of customers.
2. Treat everyone equally
Masseurs should know that guests must be treated equally, and guests of any race, gender and temperament should be given the same service. Try to remember the guests' first names, call them by their first names, and try to remember their hobbies, which will make them feel important. The masseurs who can remember their hobbies are smart masseurs. Give the same service to your friends, relatives or familiar guests, and try to avoid long private conversations, otherwise other guests will feel neglected. Don't let the guests hear you arguing and chatting with your colleagues, so as not to cause misunderstanding.
Step 3 complain with good deeds
No one expects the masseur's service to be perfect What everyone wants is to do your best, work hard and serve customers in good faith. Even if you make mistakes occasionally, you will be forgiven. Customers want a comfortable, quiet and hygienic environment, so some bad habits or behaviors are absolutely not allowed.
4. When a guest is impolite.
There are always some uncivilized and impolite guests among thousands of guests in Qian Qian. They have no respect for masseurs and have poor self-cultivation. In this regard, we must maintain a high degree of restraint, not answer blows with blows, not quarrel or abuse with guests, but be polite, beneficial and restrained.
Massage technician service process
sole (of the foot)
1, arrive at the post 15 minutes in advance, check whether gfd meets the company's requirements, prepare service supplies, be full of energy, and be ready to welcome guests at all times.
Technicians should get their cards before going to work. They should knock gently before going to the guest room bathroom. They can only enter if they are allowed. When they see the guests with a smile, they should take the initiative to greet them warmly.
3. Introduce your technician number before service: Hello, sir (miss)! I'm XX technician, and I'm glad to serve you. Then I asked the guest to wait for a while, called the bell room to ring the bell, asked the guest if he needed a towel, asked if the room temperature was appropriate, whether the volume of the background music was turned off, whether the brightness of the light was inappropriate, and so on. , and follow the operating procedures to start massage.
4, in the process of massage should pay attention to observe everyone's expression, use polite language, often ask the guest's opinion, and ask the guest whether the strength is appropriate, if the guest is asleep, don't make big moves such as slapping, if the guest goes to the bathroom, should close the room, accompany the guest to the bathroom door, and stand at the door waiting, so as to massage attentively, serve patiently and care for the guest.
5. In the process of massage, find an opportunity to introduce the plantar cupping project to the guests, and the guests can only operate it if they agree. When cupping, strictly follow the prescribed procedures and methods, and pay attention to safety.
6. After the massage, wipe the massage oil on the guest's feet with a clean hot towel, sign the bill carefully, inform the guest of the massage hours, check the other party's card and ask the guest to sign for approval, and solicit the guest's opinions.
7. Ask the guests if they need to add drinks and fruits. It is suggested that guests drink more water, which is beneficial to detoxification, and inform the bar in time and politely say "thank you, I hope to serve you next time". Take your things and leave the room, and gently close the door.
8. Technicians should go to the hourly room to ring the bell in time after the next ringing, pay the fee at the front desk, and then return to the technician room to sign the card, replenish the hot towel in time, make up the makeup, and keep the clock ready.
16 technical service details
1, dealing with accessories worn by customers.
When doing facial or whole body care for customers, in order not to affect the smoothness and quality of care, technicians should advise customers to take off their accessories, such as earrings, necklaces and bracelets, and explain the reasons to customers. It is best to let the customer put it away by himself. If the customer insists that you put it or keep it, pay attention to avoid unnecessary disputes caused by careless damage.
2. Ask the customer to change into clothes corresponding to the project.
In order to facilitate the operation, guests should change into bathrobes or Thai clothes.
3. Baotou for customers' use
After the customer lies down, he wraps his hair with a towel. Pay attention to ask the customer whether the tightness is appropriate. If it is too loose, the hair will easily slip out, which will affect the nursing operation. If it is too tight, customers will easily feel uncomfortable. At the same time, pay attention to keep your ears, and don't be careless or act rashly. It is easy to wrap the customer's ears in a towel and cause discomfort to customers.
Wash your hands when you press your head.
Tell customers to wash their hands when doing their hair, and ask them to come back later, which will give them a good impression.
5. Stop talking at the right time
Some clients especially like technicians to chat with him during the nursing process, and sometimes they laugh because they have a good chat. Of course, this can regulate endocrine and strive for a strong effect, but some customers need a rest, so let's not disturb them. It varies from person to person.
6. Master the intensity of massage
According to the massage and needs of different nursing parts, the appropriate massage intensity should be based on whether it is effective or not, and also on the degree of pressure of customers. Some technicians are accustomed to using gravity without considering the stress of customers at all, which will not only make customers feel uncomfortable, but also easily arouse customers' disgust and doubt the technicians' skills. However, some technicians' massage is too gentle and has no penetrating power, so it is difficult to have an effect, especially for customers who are used to bearing greater intensity, which will feel very uncomfortable. Therefore, it is best to consult customers when applying massage force and ask whether the force is appropriate, which is especially necessary for customers who receive massage for the first time.
Step 7 control massage time
Technicians should set the alarm clock and clock before massaging customers, and arrange the decomposition action time in each project, such as 60 minutes-about 40 minutes for the back, 65,438+00 minutes for the hind legs and 65,438+00 minutes for the head. After the whole process, the time to do it should be compact and smooth.
8. Don't pry into customers' privacy during nursing.
Some customers who come for massage are introverted. Such customers often don't want their private affairs to be known too much, and they don't want to tell others on their own initiative. Therefore, technicians should not take the initiative to inquire about customers' private affairs, such as income and marriage. Otherwise, it will cause customers unhappiness, which is also impolite behavior.
9. Treat customers' privacy correctly
Because modern city life is stressful and changeable, many people like to tell their personal work or emotional joys and sorrows to the technician during the massage, so that you can share them with him and relieve your psychological pressure. Faced with this situation, technicians should listen patiently and keep secrets. Don't make a "small broadcast" afterwards, let everyone know. In that case, you will lose the trust of your customers. Although your massage is very good, it may not be able to retain customers.
10, pay attention to rude personal gestures.
In the process of massage, the technician's small movements will reflect his accomplishment and quality. For example, a technician with a cold can't help but have a runny nose or sneeze while taking care of a customer, so he should politely find an excuse to leave for a while and "deal with" himself privately and then come back to continue doing it. If you sneeze in front of customers or wipe your nose with your hands and don't wash your hands after wiping, it is easy to arouse customers' disgust. If you have a cold or other physical discomfort, you should explain it to the supervisor, and it is best to avoid nursing customers that day.
1 1. Observe the customer's reaction at any time during the massage.
Observe the customer's reaction at any time during the massage, and adjust the method in time if the customer feels uncomfortable. Massage services should be as thoughtful as possible. For example, when doing body massage for customers in cold season, technicians should keep their hands at a certain temperature or soak them in hot water, not too cold; Ask the customer if the room temperature is appropriate and see if it needs to be adjusted; Cover a towel or quilt immediately after massaging a certain part to prevent catching cold.
12, you should not leave the customer at will during nursing.
During the whole massage process, technicians are not allowed to leave customers at will (except for replacing related products). Even if they have to leave in an emergency, they should explain the reasons to their customers and get their consent to deal with other things before leaving, so as to avoid complaints from customers.
13, the correct attitude when implementing body care
Some customers will feel uncomfortable and embarrassed when receiving massage, because they need to expose a part of their bodies, so they will feel nervous and it is not easy to get into a relaxed state. If the body is in such a tense state, it is difficult for massage to achieve the expected effect. Therefore, technicians should first help customers enter a relaxed state, such as chatting with customers, diverting her attention and relaxing their mood and nerves. Generally speaking, an excellent massage technician can help customers relax quickly. The attitude of beauticians and their ability to make customers feel comfortable and comfortable can affect the effect of massage. It is conceivable that some technicians feel embarrassed when facing customers because of inexperience or shyness, but they don't know that this emotion will be passed on to customers soon.
14, learn more massage techniques.
Excellent technicians should master some massage techniques as much as possible and learn more, so as to achieve mastery in practical application. If you only know a certain technique and encounter local reinforcement, the massage process will be limited and you will only do a few actions repeatedly. Isn't it embarrassing?
15. Clever use of towels to cover the naked body of customers during massage.
The best way to quickly eliminate customers' shyness in the process of massage is to skillfully cover customers' bodies with towels, which can make customers feel relaxed without affecting the implementation of massage. For example, when a prone customer needs supine massage, the technician can hold one side of the big towel with both hands, let the customer turn over under the towel to avoid being completely exposed, and then tidy up the towel, so that the customer will not feel nervous because of shyness. For example, when the guest turns to face you, you can cover the guest's eyes on the grounds of dazzling lights, so that you won't feel embarrassed when facing him, and the guest will be embarrassed.
16. Pay attention to the influence of environment and atmosphere on customers' emotions.
When doing body massage, you should keep the environment quiet and adjust the volume of indoor music according to the situation, so that customers can feel a peaceful and comfortable atmosphere and help them relax completely.
Pedicure shop service items
1, foot bath
This is the first step of pedicure. Generally, regular pedicure shops will let you soak your feet first and let them relax first. Some pedicure shops will put a big plastic bag in the foot bath to cover it for cleanliness.
2, back massage
After soaking your feet, a professional technician will usually massage your back. The purpose of this is to make customers feel relaxed. Because people only have a good enjoyment and experience when they are relaxed.
3. Foot massage
After back massage, some people can't stand foot massage. Because the acupoints and nerves on the soles of the feet are the most places in the whole body, professional technicians can help customers achieve the effect of relaxing nerves and healthy body through prepared acupoint massage.
Step 4 pedicure
This part is a favorite part of women, because pedicure can not only remove some dead skin from heels, but also make the lines of feet more perfect and charming.
5, plantar cupping
This section is optional. Some people don't like cupping, but they feel very painful. After cupping, the whole foot will not look good. But pedicure cupping is good for human health and should not be rejected.
In addition to the above five routine items, some pedicure shops like to add some services, such as full body massage or back cupping, which can be seen according to their own needs. Of course, the above are the services of some regular pedicure shops, and I hope it will help everyone.
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