1, generally speaking, it means asking the original shopkeeper to refund the money, and the current shopkeeper has no obligation to undertake the refund.

2. If negotiation fails, you can find a consumer association to defend your rights, and you can bring legal proceedings with sufficient evidence.

3. If the merchant continues to operate and the consumer unilaterally requests the refund of the balance for personal reasons, he can negotiate with the merchant for a refund.

Suggestions for action:

1. You can complain to relevant departments. If the merchant continues to operate and the consumer unilaterally requests a refund of the balance for personal reasons, he can negotiate with the merchant for a refund.

2. According to the Measures for the Administration of Single-use Commercial Prepaid Cards, card issuing enterprises or card selling enterprises shall provide card withdrawal services according to the articles of association or agreement of single-use cards.

3. The card issuing enterprise or the card selling enterprise shall return the funds to the bank account with the same name as the card withdrawing person, and keep the bank account information. Cash can be paid if the balance of funds in the card is less than 100 yuan.