Unconsciously, I have been engaged in the catering industry for more than two years. I have been a restaurant manager for almost two years, that is, the "store manager". I have more or less some experience in restaurant management. You can talk about management with others, but you always feel that there is something worse. Later, the protagonist told me that a successful person must learn to summarize and copy more excellent managers by summing up his own model. Sometimes I always bury myself in my work and don't think about summing up, which leads to many flaws in my management. Sometimes there are good methods that are not well summarized and internalized into excellent habits, which makes me deeply understand the importance of summing up. Summary can not only improve yourself, but also empower others. Why not kill two birds with one stone?

Today is the first summary. Let me talk about my understanding of the position of restaurant manager.

Restaurant managers should always understand that you are the owner of this restaurant and have your own ideas about the management of the restaurant; You must have all kinds of skills and begin to undertake …

1. Ensure that the restaurant has sufficient and suitable service personnel;

2. Help employees grow and develop through tracking, counseling and support.

3. Train employees, treat every customer with excellent products and thoughtful service, and improve customer satisfaction;

4. Through effective management, restaurants can get the maximum profit.

5. Always focus on maintaining the continuous growth of turnover;

6. Ensure that the operating system and standards are correctly implemented in the restaurant;

7. Publicize the company's policies and corporate culture.

1. Easy customer satisfaction

Ensure to provide high quality and stable products through continuous training and tracking;

Lead by example, carry out the behavior of attentive service, identify and encourage employees to develop good habits in time;

Communicate with customers regularly to understand customer satisfaction and properly handle customer complaints;

Through training and tracking, ensure that employees are proficient in and use operating systems and standards!

Ensure that the restaurant management team correctly implements the operating system and standards through consultation and support.

2. Personnel development

Reasonably plan the number of employees required for the restaurant.

Use recruitment skills to recruit suitable candidates for restaurants;

Effectively formulate training plans and arrange employee training;

Constantly communicate with employees, implement reward and recognition plans, and retain employees;

Train and develop employees according to the training and development process established by the company;

Be responsible for the learning achievements of the management team;

Encourage and identify with the management team;

Set performance goals for the management team, and track and guide the management team to achieve performance goals;

Through continuous guidance and support, train the management team to master the system standards and improve the operating performance of the restaurant;

According to the company's training and development process, train the development management team;

Promote company policies and corporate culture through staff meetings;

Implement corporate culture publicity activities related to the company.

3. Profit management

Use the operation report to evaluate the performance of the restaurant, determine the priority and solve the problem;

Rationality of controlling restaurant expenses;

Use management tools and improvement measures to help improve restaurant profits;

Planning and execution tracking of restaurant new product release.

4. Turnover growth

Lead the restaurant management team to take action to achieve the phased promotion goal;

Establish and maintain community relations;

By visiting the business circle, correctly analyze the advantages and disadvantages of the restaurant and take corresponding action strategies;

Coordinate necessary planning resources, organize and plan restaurant marketing activities;

Understand the situation of competitors and take corresponding actions to win customers.

1. Different work contents

Management team (store manager, training supervisor):

Keep the restaurant in the best operation state at any time during the duty;

Implement and maintain standard service processes to serve customers;

Implement and maintain standard product operation procedures to ensure stable quality of products and raw materials;

Implement and maintain service quality, product quality, cleaning and disinfection standards;

Assist restaurant manager to achieve restaurant goals.

Restaurant manager:

The most important function of a restaurant!

Coaching and guiding the team to provide high-quality products and services and 100% customer satisfaction;

Establishment, coordination and development of restaurant team;

Manage and ensure the correct implementation of restaurant operation standards and systems, and be responsible for the results of restaurant operation;

Manage restaurant expenses and ensure restaurant profits are within a reasonable range.

A good company is a good school first, and a good manager is a good teacher first. ? Summarizing your own experience may be insignificant to others, but it may also bring some inspiration to others, but the most important thing is to systematize your management knowledge through summarization, which is also an adult's behavior!

Unity of knowing and doing, learning, realizing and doing!