Take the initiative to open the door and go out to meet customers. If it rains (snows), go out with an umbrella to meet customers, even waiting for 5 minutes in advance will make customers excited.

2. On the customer's birthday:

Do pedicure for customers that day. The manager leads the staff to send birthday wishes to customers; The service staff prepares a bowl of longevity noodles and a poached egg for the customer; Of course, gifts, flowers, cakes and the like can also be given according to the level of customers. A client of a fitness club moved the client by holding a very grand birthday party for the client. In that year, customers spent 1 tens of thousands with their whole family!

3. When the customer has a cold:

Quietly prepare a cup of ginger soup for customers, deliver it to customers in person, and care whether customers drink it or not. Tell the customer: this is the ginger soup cooked for you personally (making method: three slices of ginger, two spoonfuls of brown sugar, stirred with boiling water)

4. When customers drink too much:

Serving chopped tomatoes to customers and sprinkling a little sugar on them can help customers achieve the effect of hangover. When you massage, you should reduce the intensity appropriately, so as not to cause customers' blood circulation to be too fast, which will lead to heart problems. At the same time, honey also has the effect of hangover. You can try it.

5. When the customer comes to do the project during the meal:

When the meal arrives, the customer doesn't eat it. The health care technician should take the initiative to prepare snacks and drinks for the customer, deliver them to the customer, and deliver them to the customer after opening them.

6. When customers are indifferent to you:

Don't lose heart in the face of indifferent customers. In addition to conquering him with good technology and service, you can also send customers some small gifts; Such as functional insoles, socks, snacks and the like. Such customers will be very loyal once they are moved.

7. When the customer has a bad attitude:

When customers have a bad attitude, most of the cases are not caused by health care technicians. As an excellent professional health care technician, you should learn to be tolerant, and let the customer feel guilty through your still good technology and service, so that he can find you to do projects to make up for it, instead of having conflicts with the customer.

8. When an old customer needs maintenance:

First of all, you should maintain a high standard of technical service for your old customers (many old customers are lost because of the decline in your technical service level). In addition, you should send the local products of your hometown to some customers who have always praised you, which can greatly increase the relationship between customers, at least twice a year.

9. When the customer has physical problems:

When the customer has physical problems, in addition to helping the customer to do health care, we should also help the customer to make a suggestion form on life, diet and health care according to the customer's physical condition, print it out and send it to the customer, so that the customer can take care of himself.

10, when the customer leaves:

Send the customer to the gate and watch the customer until he leaves (10-15 seconds). If it rains (snows), be sure to take customers out by car or lend umbrellas to customers in need. If you need to call a taxi, be sure to ask the customer to wait in the store, and we will help the customer call a taxi.

Extended data

Customer relationship maintenance:

1, shit

Let customers form the psychological habit of relying on brands. Any special requirements or hidden needs put forward by customers must be taken seriously, and we will try our best to find reasonable reasons to give reasonable answers. We will try our best to meet the reasonable demands of customers, that is, we must be meticulous in the process of pre-sale, sale and after-sale, and touch customers with details.

Step 2 complement each other

The process of sales is also the process of solving the conflicts of interests of both parties in time. Only when both parties are satisfied can it be considered a successful sale. If many customers don't want to do after-sales service, they should euphemistically inform the possible consequences of not doing it; What projects are not needed or can be done later, what are the value-added projects we give away for free, and so on. ...

Let customers personally realize the value of the company's sales service, that is, truly serve customers, sincerely think what customers think and meet their needs.

3. Combine rigidity with softness

In the process of maintaining customer relationship, we must listen to the customer carefully and patiently, and can accurately judge what he wants to express. When we meet the nail house, we should also treat it calmly with a peaceful mind.

Show tolerance rather than blame for customers' mistakes and even negligence, and immediately discuss with them to find remedies and solutions. In this way, the customer will sincerely thank himself and let the customer know that he can and has the ability to solve the problem for him.

When a customer violates his own negotiation bottom line, he should flatly refuse the customer. If customers have a certain desire to cooperate with their products or the added value of their products, then customers will make concessions. Many times, I clearly know that it is impossible to fulfill the requirements of customers, but I must first stabilize customers and make them full of expectations.

4. Abide by principles

A person who abides by principles is bound to win the respect and trust of customers. Because customers also know that meeting demand is not unconditional. But it must be satisfied under certain principles. Only in this way can customers have reason to believe that they have followed certain principles when selling products to him, so that they can cooperate and communicate with themselves with peace of mind.

In the process of maintaining customer relationship, please don't promise anything or conditions to customers easily. You should respect everything you say with a sense of mission and responsibility. If you agree easily, once you don't meet the requirements, you will become a person who doesn't speak good faith in front of customers, which is very unfavorable for future cooperation.

In the process of sales, you should use more answers such as "I'll find a way", "I'll find you again" and "I have to ask for instructions" to leave yourself the greatest room for manoeuvre.

5. Mutual benefit

In the process of communicating with customers, some salespeople push forward step by step in order to achieve sales goals, and constantly convince customers to recognize the quality of products or services and accept the price of products or services. But some of the methods they took to achieve their goals were not very clever.

In fact, in order to satisfy customers, many excellent salespeople will intentionally or unintentionally use some concessions in the process of sales communication (raise the price in advance and make the conditions stricter).

For example, under the premise of ensuring profits, make price concessions, or propose compromise ways to solve problems according to the demands of both parties. If the concession strategy in sales communication is properly used, it will be conducive to achieving a win-win situation for both buyers and sellers, and also conducive to achieving long-term sales goals.