1. You should master the rhetoric of calling back.
2. Be able to answer any questions raised by non-members.
3. Be able to guide non-members skillfully (and help newcomers do exercises).
4. Arrange your working hours and processes reasonably.
5. Do a good job in maintaining members and tap new members from old members.
6. Always keep a smiling attitude when issuing orders, and don't take it out on the players casually, nor change positions with the players intentionally.
7. To fully mediate the relationship with team members through the supervisor, the team leader can only be a good person to bring his team well.
To be a good member, you must first learn to be a man with your heart, because no matter which club you go to in the future, the boss will not only look at your ability, but also your character, because "having virtue and talent is a talent, having virtue and talent is a person rather than a talent, and having no virtue and talent is a talent rather than a person."
In fact, there are many tricks to be a member consultant. The most important thing is to love this job with your heart. Many people say that member consultants are not easy to do. In fact, as long as you report a good attitude and indifferent spirit every day, you should remember that you should treat every member and colleague as your family, and don't always think about how to be lazy, because returning to the member consultant is to earn money for yourself, and the contribution is directly proportional to the return. Some people are member consultants but liars who don't tell lies. Actually, that's it. We are not cheating, we are spreading health, bringing healthy wealth to others, but also giving us unlimited wealth.
Responsibilities and management system of the sales department:
I. Work content
1. Arrange the guests to visit the club facilities and introduce the courses, and complete the membership procedures.
(When visiting, you need to cooperate with customer service to register at the front desk, and guide members to choose appropriate exercises and cards according to their characteristics and needs. )
2. Member consultants must be familiar with the facilities of the club during their work, including the internal environment, the number and brand of equipment, the types of sports provided, the professional expertise of coaches, the price of cards, the operation and development of the club.
3. Learn to respect coaches and colleagues at work and develop good mentality and habits. When members hire personal trainers, help members contact and recommend personal trainers.
4. Keep in touch with people who want to join the club, follow up the service and telephone call back according to the guest's record information, further introduce warmly and comprehensively, improve the enthusiasm of the guests to join the club, and understand the real purpose of the guests' fitness.
5. Earnestly count the information of members, and call the members who join the club regularly and continuously to ask about the training experience, sports effect, opinions and requirements. Through thoughtful and enthusiastic service, the purpose of renewing membership cards and introducing members is finally achieved, and the satisfaction of members is maximized, and detailed records are made for review and summary.
6. Expand the market, make good plans, and promote enterprises and institutions to join clubs to participate in fitness through field surprise publicity.
7, through the implementation of various marketing programs, improve the visibility of the club. So as to open up more marketing channels and markets.
Second, the instrument should be clean and tidy.
Work clothes must be worn during working hours, clothes must be kept clean and tidy, and mental outlook must be maintained. Male employees should have German hair, and long hair is not allowed. Female employees should have their hair tied up, not long hair.
Third, the polite language of salespeople.
Put an end to the loud noise of department staff in offices and public places (for example, the telephone business of sales staff should not be affected in the office), put an end to swearing and pay attention to their own image; When you meet members in the meeting place, you must use polite language. When you meet members in the aisle, you must be polite to them first.
Four, the sales staff must have certain fitness knowledge and understand the use of various fitness equipment exercise methods.
5. Sales personnel shall not enter or leave other departments or chat with their employees for no reason.
Intransitive verb infield visitors and reception
1. All visitors are received by infield member consultants.
2. The member consultant should cooperate with the front desk to guide visitors to register during the visit.
3. When receiving infield visitors, the member consultant shall not walk around the front desk at will, which shall not affect the members' entry and exit, and shall not make noise at the front desk to ensure the normal work of the front desk.
Seven, do card system
1. All types of cards must be signed by the manager before they become effective.
2. Do not sell discounts, low prices or gifts without signing the application for permission, and abide by the activities and card system formulated by the company.
3. The member consultant has the responsibility to explain the relevant rules and regulations of the club to the new members and establish a good and friendly relationship with the members.
4. It is strictly prohibited to rob, fight for, string or spell orders.
5. Cross-list, responsible for members according to the priority of service follow-up.
Eight, health maintenance
Offices and public places should be clean and tidy.
Nine, outdoor community, market, office exhibition planning.
Disciplinary behavior of membership consultants and its punishment measures
1. Do things unrelated to work during working hours, such as playing chess, playing cards, watching TV, sleeping, playing online games and playing ball. The first time 10 yuan/the second time 20 yuan.
2. Failure to observe the dress code of the club, such as not wearing work cards and slippers during working hours. The first verbal warning/the second 20 yuan.
3. Failing to sign in to and from work, being late, leaving early, skipping classes and getting off work. The first time 10 yuan/the second time 20/ the third time 50 yuan.
4. Show false certificates to the club or guests, and report the false situation. The first 50 yuan/the second dismissal.
5. It is forbidden to rob, fight, string, spell. Those who have the above situation will be punished and confiscated.
6. If you overcharge or undercharge guests for personal purposes, or sell discounts/low prices/gifts without the approval of the manager, you need to fill in the corresponding balance and give a warning.
7. Disclosing company information, fighting in the clubhouse, causing heavy losses to the company due to personal reasons, and giving corresponding punishment and dismissal.
Encouragement and reward
Refer to the current "salary"
Good friend, I wish you success, 553 1 106 16. You can ask me anything in my QQ.