Sales refers to the act of providing products or services to third parties by selling, leasing or other means. The following are the words I need to master when I call customers to make sales. I hope I can help you!

What words do sales need to master when calling customers?

1, you must know who you are calling; When many salespeople began to introduce themselves and their products, the phone rang once before they found out who they were looking for. As a result, the other party said that you have the wrong number or that I am not someone. There are also salesmen who make mistakes in the name and position of customers, and some even make mistakes in the company name of customers. These mistakes reduce your credibility before you start selling, and in serious cases, you will lose customers.

2, the tone should be stable, the words should be clear, and the language should be concise; Many salesmen are nervous when they pick up the phone because they are afraid of being rejected. Their tone is flustered, they speak too fast and their words are unclear, which will affect your communication with each other. In telemarketing, you must keep your tone steady and let the other party hear what you are saying clearly. It is best to speak standard mandarin. Telemarketing skills should be as concise as possible, and products must be emphasized to attract customers' attention.

3. The purpose of calling is clear; Many salespeople don't think carefully before calling, and they can't organize the language. As a result, they found that they had not said what they should have said, and the sales target they should have achieved had not been achieved.

4. 1 minute to introduce yourself and your intentions clearly; This is a very important telemarketing skill. When telemarketing, you must clearly state the company name, your own name, product name and cooperation mode.

5. Do a good job in telephone registration and follow up immediately; After the telephone salesperson finishes the call, he must make a registration, make a summary and classify the customers. Class A is the most promising. They should call back in the shortest time and try to reach an agreement. Class B is achievable and should be followed up continuously.

10 words to deal with common customer rejection skills;

1, "No, then I have something to do." "No, I'm going to visit my friends then."

Telemarketing skills: (name of potential customer), I'm sorry, I must have chosen an inappropriate time, so would it be better to make an appointment to meet and talk?

2. "I have a friend who is also engaged in this service!"

Telemarketing skills: If your friend is your service agent, I believe he has provided you with good service. However, I don't want to repeat what you already have. If you are free, may I visit you?

3. "I have no money!"

Telemarketing skills: (the name of the prospective customer), your judgment must be right. However, the idea I want to offer you may be something you have never heard of. Now you'd better get to know it first, in case of emergency. If you are free or free, may I visit you?

4. "You are just wasting my time!"

Telemarketing Skills: Are you saying this because you are interested in us? Why is the service not interested?

5. "I'm not interested in your service!"

Telemarketing skills: (name of prospective customer), I don't think you will be interested in something you haven't seen, which is why I want to visit you.

6. "I'm busy!"

Telemarketing skills: That's why I called first. Reason: (name of potential customer), I hope to visit you at your convenience. Excuse me, are you free? Can I visit you?

6. "I have been very busy these days. Next quarter. "

Yes, you must be busy managing such a big company. That's why I will call you first to confirm your time and not waste more precious time.

7. "I really don't have time."

Telemarketing skills: Facts have proved that you can develop this enterprise to such a scale, which proves that you are an efficient person. I'm thinking: you won't object to a system that can help your company save costs, save time and improve work efficiency, will you?

8. "You are wasting my time."

Telemarketing skills: If you see that this product will bring some help to your work, you certainly won't think so. Many customers gave a high evaluation of our products in the "customer feedback receipt" sent back after using our products, which really helped them effectively save money and improve efficiency. There is no time to refuse you. You should use the concept that the busiest person is not necessarily a successful person. Successful people must pursue efficiency. )

9. "Just call."

Telemarketing skills: I only need to spend 5- 10 minutes to visit you and give you a demonstration in person, so that you can better understand our products, right?

10, "I don't need it."

Telemarketing skills: I understood all your thoughts before you saw our information. This is one of the reasons why I want to visit you.

Several common words for objection handling:

The so-called universal language is the language that can be used when refusing any reason.

1, why do you say that? Any other questions?

When customers say no, we will ask, why do you say that? For example, the customer says I don't need insurance, I'm not interested in insurance, and insurance is deceptive ... Wait, let's ask: Why do you say that? This is to find out the real reason why customers refuse.

Is this the only reason ...?

This phrase is used to find out whether there are other reasons why customers refuse insurance. For example, is this the only reason why you can't accept insurance?

If it weren't for this problem, would you implement this financial plan?

This sentence is a kind of reconfirmation. If the customer says "yes", it proves that when we solve this problem, we can make it happen.

Insurance is unlucky, you will get out of danger as soon as you buy it.

Mr. Li, I want to ask you a question that has nothing to do with insurance. Do you think so?

If you want to buy a house today, are you willing to buy a house in a community with good security conditions, or are you willing to buy a house in a community without security? (safe. Ok)

Do you want to buy a house with a hospital near the community or a house that takes two hours to drive to the hospital? (near the hospital)

Look at you, Mr. Li. How unlucky? I haven't bought a house yet. I don't know if I will be patronized by thieves and get sick. How unlucky? You see, actually, I don't need to say that this has nothing to do with Geely's bad luck. We are just in case, right? In fact, insurance is the same, just in case, it has nothing to do with luck, right? How many people lying in the hospital are insured?

Insurance telemarketing speech

The following is the introduction of insurance telephone sales:

1, random call opening remarks:

"Hello, is this the owner of138 * * * * *? I'm calling from China XX VIP Finance Center. My surname is Lin, and my work number is * * *. To celebrate the successful listing of our company, our company randomly selected 5000 high-quality customers to participate in the * * * financial plan launched by our company ... (and then do product promotion).

2. Know the name of the prologue:

"Hello, good morning/good evening. Excuse me, is this Mr/Ms? I am from the Pacific VIP Service Center, and I am your account specialist, specializing in providing financial services for you. " ..................................................................................................................................................................................

These two opening sentences are very smooth. If you add a sweet voice, customers will definitely continue to listen to you.

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