Legal basis: Article 34 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests. Disputes between consumers and business operators can be resolved through the following channels:
(1) negotiate with the operator.
(2) Requesting consumers' associations or other mediation organizations established according to law to mediate.
(3) Complain to the relevant administrative department.
(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration.
(5) bring a lawsuit to the people's court.