1. According to Article 10 of the Measures for Punishment of Infringement on Consumers' Rights and Interests (Order No.73 of the State Administration for Industry and Commerce)

Article 10 When providing goods or services in advance, business operators shall clearly agree with consumers on the quantity and quality of the goods or services, the price or expenses, the time limit and method of performance, safety precautions and risk warning, after-sales service, civil liability and other contents.

If the goods or services are not provided in accordance with the agreement, the agreement shall be fulfilled or the advance payment shall be returned according to the requirements of the consumers, and the interest on the advance payment and the reasonable expenses that the consumers must pay shall be borne. If there is no agreement on the refund, the refund amount shall be converted according to the calculation method beneficial to consumers.

If the business operator makes a reasonable request for refund to the consumer, and explicitly indicates that it will not be refunded, or fails to refund for more than 15 days from the agreed effective period, or the consumer makes a request for refund without the agreed time limit, it shall be deemed as deliberate delay or unreasonable refusal.

Two. According to Article 11 of the Regulations for the Implementation of the Consumer Protection Law of People's Republic of China (PRC)

Article 11 The term of validity of the quality assurance responsibilities such as return, replacement and repair undertaken by business operators in accordance with the relevant provisions of the state or the agreement with consumers shall be counted from the date when business operators deliver goods or provide services to consumers.

If the operator needs to install the goods separately, the validity period shall be counted from the date when the goods are installed. After the operator has fulfilled the obligation to replace the goods or services to consumers, the effective period of undertaking the quality assurance responsibilities such as return, replacement and repair shall be recalculated from the date of replacing the goods or services.

The validity period of the repair responsibility agreed between the operator and the consumer shall not be lower than the requirements of the relevant provisions of the state.

Complaints can be made by telephone, letter, interview or the Internet.

But no matter what form it takes, the following contents must be made clear: First, the basic situation of the complainant.

That is, the complainant's name, gender, contact address, contact telephone number, postal code, etc.

The second is the basic situation of the respondents.

That is, the name, address and telephone number of the defendant.

The third is the time, brand, origin, specification, quantity and price of the goods purchased.

The fourth is the specific situation of the damage, the time to find the problem and the process of negotiation with the operator.

Fifth, shopping vouchers, warranty cards, copies of agreements, etc.

Extended data:

Matters needing attention in handling fitness card:

1. Don't sign the contract, and don't swipe your card on the spot. Consumers have a 3-day fitness contract review period.

2. The preferential treatment and welfare promised orally by the salesman must be clearly stated in the contract.

3. Staff: Pay attention to whether there are enough staff in the center, whether they are willing to provide assistance, whether they have professional qualifications and certificates, and whether the fees charged by the center coaches are reasonable if personal fitness instructors need to be hired.

4. Fitness classes: Before joining the center, you should ask the person in charge of the center about the timetable and participation methods of various fitness classes (such as yoga, pilates, aerobics, Tae-Bo, etc.). In addition, we should also pay attention to whether the fitness class needs to register in advance or reserve seats in advance, and whether it needs to pay extra to join the fitness class.

Whether these extra expenses are in line with the budget, if you join a fitness class in the center, you should check the tutor's status, the number of participants and previous classes to avoid canceling the fitness class because of insufficient participants after joining the center.

5. Price: When choosing a fitness center, you should pay attention to what services are included in the membership fee, whether new members need to pay extra membership fee (in many cases, this extra membership fee will be exempted in the off-season or at a discount), whether the membership fee is calculated on a monthly, quarterly and annual basis, and seriously consider whether joining the center fully meets the needs, whether the membership fee paid for quitting halfway is fully refunded, and whether the membership fee is beyond your affordability.

6. Other services: Some fitness centers provide other additional services, such as child care services, so that members don't have to worry about taking care of children when exercising.