1. Ordinary consumer goods that have not been used and do not harm the rights and interests of the next consumer can be returned without reason.
2. Although it has been tried, it is not deformed, pollution-free, and the packaging is intact, which does not affect the resale of general consumer goods, and it can be returned without reason.
3. The quality of the goods monitored by the competent quality department is indeed a quality problem, and it can be returned for no reason within 15 days.
4. Deteriorated and degraded goods that cannot be returned according to the national "Three Guarantees" regulations can be returned without reason on the premise of no damage, no pollution and no influence on resale.
5. Household appliances such as televisions, refrigerators, washing machines, electric fans, microwave ovens, stereos, radios, tape recorders, cameras, air conditioners, etc. have not been unpacked on the spot and handed over to consumers for inspection. Consumers who find internal quality problems after unpacking can return them without reason (lack of accessories should be supplemented); After inspection and verification, the internal quality problems of main parts are found after sale, and they can be returned without reason within 15 days.
6. If the quality and model of the sold goods are found to be inconsistent with the actual situation, they can be returned without reason within 15 days.
7, cameras, watches and other precision high-end consumer goods, such as product quality problems, after testing qualitative, there is no reason to return within 7 days.
8. Gold and platinum ornaments, jewelry ornaments, jade articles, glassware, ceramic products, precious craft gifts and commodities with a value exceeding 1000 yuan can be returned within 15 days if they are identified as quality problems.
9, cigarettes, wine, food, cosmetics, feminine hygiene products, underwear and other commodities directly related to human health, high-grade small commodities (such as lighters, belts, bags, etc.). ) in accordance with the relevant provisions of the state. If it is determined that it is a quality problem after testing, it can be returned within 15 days.
10, photosensitive materials, audio-visual products, compact discs (CDs), video discs (LD, VCD, DVD, etc. ) and game cards shall be implemented in accordance with relevant state regulations. If it is determined that it is a quality problem after testing, it can be returned within 15 days.
1 1, communication equipment (such as mobile phones, pagers, etc. ), computers and computer products and important components (such as chips and software, etc.). ) in accordance with the relevant provisions of the state. After testing, it can be returned within 7 days, and it can be exchanged within 15 days.
12. Consumer goods (batteries, panels, memory sticks, headphones, etc. ) is not within the scope of return.
13, fitness equipment and other commodities can be returned without reason within 7 days as long as they are not damaged or polluted and the outer packaging is intact.
14. High-end fashions (such as cashmere, furs and brands whose price exceeds 1000 yuan, etc.). ) There is obvious seasonality, and the amount is large, so there is no reason to return it within 7 days. If there is any quality problem, it can be returned within 15 days after testing.
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16, if it does not fall within the scope of "returning (replacing) goods without reason", it shall be handled according to the national "three guarantees" regulations. Technical problems such as depreciation rate involved in the operation of "returning (replacing) goods without reason" shall be implemented in accordance with state regulations.
17, all commodity quality problems are priced at the original price; Non-quality problems are priced according to the principle of low price. Cash, lottery tickets, gifts, etc. All of them were obtained at the time of purchase, and the value of the products when returned or exchanged exceeds 10 yuan, which will be deducted).