We must consolidate such hard-won achievements, which cannot be separated from the efforts of governments at all levels and the understanding of the general public, and the prevention and control of epidemic situation cannot be relaxed.
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Some people first think of a phone number-12345, which is Beijing's "handle complaints as soon as possible" service hotline.
"You see, the number of complaints about caterpillars has increased." On the afternoon of September 30th, Yang Xiaodong, the head of Beijing Chaoyang Sub-center 12345 Big Data Center, pointed to the big screen and told reporters that Chaoyang District handled two or three thousand calls every day. The big screen behind him accurately shows the situation of each phone and can classify the data efficiently.
"It really works"
"It really works", which is the impression of many citizens on the Beijing hotline 12345.
A citizen's child accidentally dropped his student card into the drainage well next to the bus stop on Heping East Street. Really helpless, he called 12345 for help. The staff of Heping Street in Chaoyang District immediately came to the scene. Because it was getting late, the location of the student ID card could not be confirmed that day, and the staff promised to help solve it the next day. The next day, the staff came to the drainage well again. Considering that it takes time to coordinate the drainage team, they decided to handle it by themselves. The accumulated water is dirty, the cards are small, and tools such as clips have a weak touch. The staff reached into the tube well, groped inch by inch, and finally fished out the student ID card and sent it to the public.
Ms. Peng is the team leader of the project site signalman. Eight people in her class were once owed about 300 thousand wages. Repeated negotiations with the project contractor failed, and she called the hotline 12345 to complain. Chaoyang district human resources and social security comprehensive law enforcement team responded quickly, went to the project site to work, conducted on-site investigations all night, and set up mediation platforms many times. In the end, Ms. Peng and her colleagues got their salaries.
"The child reported to work, the money was collected a lot, and the counseling institution was yellow." "I got a card at the gym and my business ran away." At present, prepaid consumption is very common, consumers can enjoy discounts, but they also face the risk of "running away" when businesses close down. A large number of complaints of the same type appear, which requires both one-on-one discussion and institutional solution. Last year, Chaoyang District set up a special class to rectify the problem of "difficulty in refunding prepaid consumption expenses".
The special class is led by the Political and Legal Committee of Chaoyang District Committee, the District Market Supervision Bureau and the District Finance Office, with the participation of 8 departments 16 staff members, including the District Market Bureau, the District Judicial Bureau, the District Urban Management Supervision Center, the District Education Committee, the District People's Social Security Bureau, the District Commerce Bureau, the District Cultural Tourism Bureau and the District Sports Bureau. District financial dispute mediation center is the location of special classes, where everyone works in a centralized way, with important consultations and joint interviews. 202 1 1, Chaoyang District launched the first edition of the fund supervision platform-"Chaoyang Pre-stored Treasure". On this basis, we will integrate corporate portrait, risk judgment and other functions, upgrade and improve the fund supervision function, and launch a new version of the fund supervision platform-"prepaid housekeeper". This platform monitors the funds of prepaid enterprises from the source, allowing the government, businesses and consumers to obtain the flow of funds in real time and transparently.
Urgent, difficult and complicated things emerge one after another, but there are also categories to follow. The reporter experienced a big data management in Beijing Chaoyang Sub-center, telephone 12345. Choose the time, from 0: 00 on September 26, 2009 to 0: 00 on September 26, 2009. During this period, Chaoyang District's "Deal with Complaints as soon as possible" platform accepted a total of 17205 complaints from citizens, mainly focusing on 3076 cases in market management, 2343 cases in housing and 959 cases in education. At the same time, People's Daily Online "Leadership Message Board" (Chaoyang District) accepted messages 1 10, including 77 messages from the secretary and 33 messages from the district head. The main categories are: 30 social schools, 7 property management, 6 noise pollution, parking management, traffic facilities, planning and design, and 6 demolition and vacating.
Let's take a look at the situation from September 29th 12 to September 30th 12. During this period, Chaoyang District * * * accepted 3234 complaints from citizens. The main categories of appeals focus on 489 cases of market management, 387 cases of housing and 349 cases of education. There are 8 group appeals that reflect 10 or more, which are: reflecting that there are many bugs in trees and hoping to kill them as soon as possible; Reflect the problem that it is difficult for several education companies to refund fees; Reflect the problems existing in the process of exterior wall decoration of a residential building; Reflect the problem of disturbing people by construction near a hotel; Reflect the problems existing in the process of handover of old and new properties in a residential area; Reflect the construction noise disturbing people, dust pollution and other problems in the south side of a residential area.
Searching for big data, communities, streets and towns with many problems can be seen at a glance.
"number one reply"
Jinhua Min, deputy director of Chaoyang District Urban Management Command Center, said that "old Beijing" people are familiar with it. The hotline 12345 originally existed. It used to be called the non-emergency rescue service hotline, and the process was very long, from the city to the district, from the district to the streets and towns, and then to the community village. Waiting for a reply sometimes takes 15 working days.
Not only that, many industries also have their own hotlines. When citizens encounter problems, if the division of labor between government departments is not clear, they will inevitably be confused. It is easy to hold your breath when you encounter multiple departments that don't recognize accounts.
The change occurred on 20 19.
Since that year, Beijing has implemented the working mechanism of "handling complaints as soon as possible" and 12345' s hotline "No.1 reply". 12345 has integrated 54 hotlines and brought 44 state-owned enterprises in various districts, departments, 343 streets (towns) and municipalities directly under the central government into the instant complaint handling system. With "handling complaints as soon as possible", citizens don't have to run around and do things, and they don't have to bother to find a department to take care of this matter. Just dial 12345.