1, negotiate with the operator.

2. Request consumers' associations or other mediation organizations to mediate.

3. Complain to the relevant administrative department.

4. According to the arbitration agreement reached with the operator, apply to an arbitration institution for arbitration.

5. Bring a lawsuit to the people's court.

6. Before getting the card, the consumer can ask to cancel the contract and refund the corresponding service fee to the gym. If the consumer finds that the merchant does not return the card when handling the card, he can propose it to the merchant and negotiate with the merchant according to relevant laws and regulations. If negotiation fails, you can appeal to the administrative department for industry and commerce or the consumer association to avoid damage to your legitimate rights and interests.