Hotel social practice experience 1000 words 202 1- This winter vacation, I didn't play at home, but went to the hotel to serve and exercise myself. At the same time, through this basic work, I have learned more about the hotel and prepared for my future entry into the hotel industry. As a student at school, I have little social experience, and I haven't done some professional-related practice before.
If you want to do a good job, you must be patient and careful, and at the same time be willing to suffer. During my working days in the hotel, I also knew that I was inexperienced, so I could do anything. At first, I didn't do very well. I often point out many mistakes when my colleagues check out. I also realize that it is really not easy to do this basic work well, especially after the customer checks out. If some details are not done well, it may affect the next guest's stay, so the work will be reworked. Fortunately, it's the off-season and there aren't so many guests, so I can still do it calmly. But I heard from my colleagues that during the peak season, I wouldn't be given so much time to do these things at all. Maybe I need to make two or three rooms, so I must improve efficiency.
Learning is also very important, not only at school, but also at work. When I can make a good room, I also need to learn from my colleagues how to improve efficiency and do better. And the hotel is not just about cleaning the room, there are many aspects that I need to learn, but this winter vacation is short, so I only learned this one. At the same time, I also know what the hotel is like and the development of the industry through my understanding with my colleagues. I am also more aware that there are still many aspects that need to be improved and improved. Only by working hard can I gain a better foothold in the future society.
After returning to school, I also want to continue to learn professional-related knowledge, improve some of my abilities, so that I can do better in the next internship, and at the same time, I can better integrate into the atmosphere of the hotel, do my job well, and make more preparations for entering the hotel industry in the future.
Hotel social practice experience 1000 words 202 1 2 With the end of school life, we are about to face the challenge of employment, in order to better practice classroom knowledge, enhance our practical ability and further understand the society. The school arranged this internship so that we can master the theoretical knowledge of the hotel skillfully. For this reason, I conducted a two-month internship in the catering department of xx International Hotel, and gained a lot. I have mastered a lot of service skills and work experience that I can't learn in class, and learned a lot of principles and principles of dealing with people. I got a good training in knowledge, skills and social experience, which laid a solid foundation for my future work and life.
First, the internship unit
Xx International Hotel is a foreign-related business hotel invested and built by xx Aeroengine Group and managed by xx International Hotel Management Group. Adjacent to xx Forbidden City and Zhongjie Commercial Center, the location is superior and the transportation is convenient. It has a classic Chinese restaurant-Four Seasons Hall, Taiyangge Western Restaurant which gathers eastern and western cuisines, shark fin fishing restaurant which specializes in rare treasures such as abalone and shark fin, and Jingtai Hall which specializes in Macao bean fishing in Block B.. The banquet hall located on the third floor can receive large-scale activities with more than 1000 people, with extraordinary style. The Sunshine Recreation Center on the fourth floor provides advanced and perfect fitness, entertainment and leisure facilities and quality services. In addition, xx International Hotel also has a large-scale luxury banquet hall that can receive more than 1000 people, as well as six elegantly decorated multi-functional halls.
Internship process: working in xx Chinese restaurant in Block B of the hotel. Chinese restaurant is a hard department in the hotel's catering department, because the hotel has not formulated specific job responsibilities and job descriptions for waiters. In the first few days, I felt like a headless fly, unable to understand the process and essentials of work, just following the arrangement of leaders and old employees and their hands-on instruction. Fortunately, the old employees are very friendly to us, but this is all because of our usual hard work.
Besides setting the table, folding the cloth, passing the food, serving the food and removing the table, I also work as a part-time cleaner. The first thing to do when going to work every day is to wipe the dust. In addition, we also shoulder porters, move tables and chairs, go up and down turntables, and disassemble tables. Our interns work for eight hours and have two days off every week. There are two shifts almost every day, that is, three hours in the morning and five hours in the afternoon. There is a lunch break at noon, but the exact time after work is often uncertain. We often work overtime according to the actual situation, but overtime will be recorded and there will be a comprehensive time record every month. There will be compensatory time off when appropriate. Although there is no overtime pay, I think this system is still very flexible and reasonable.
Second, the internship content
Familiar with the basic situation of the hotel and its environment, including:
(1) Distribution and function of public facilities and business premises in the hotel.
(2) The main service items, special services and the distribution of each service item that the hotel can provide.
(3) The specific service content, service time limit, service department and contact information of various hotel services.
(4) The geographical location of the hotel, the distribution of transportation, tourism, culture, entertainment and shopping places in the city where the hotel is located, and the ways and means to reach these places.
(5) The organizational structure of the hotel, relevant functions, institutions and relevant senior management personnel of each department.
(6) Management objectives, service objectives and related culture of the hotel.
(7) Participate in the company's on-the-job training, be familiar with your job responsibilities, understand the importance of this position and its position in the hotel, and understand the working object, specific tasks, work standards, efficiency requirements, quality requirements, service attitude and the responsibilities and scope of responsibilities you should undertake.
(8) Be familiar with menus and wine labels, and memorize the varieties supplied every day; Sold out varieties.
Chinese food service procedures:
1 & gt； procedure
From welcoming guests-pulling chairs for guests-spreading mouth cloth, removing chopstick sets-delivering towels-asking for tea-ordering food-asking for wine and water-serving food-checking out and serving food (changing plates, ashtrays, towels, serving fruits, taking sauces and serving rice)-seeing guests off-turning over the table and cleaning up the room. Although the above service processes have been studied in the course and can be encountered every day in the work, the needs of each guest are different, so it is not so easy to give personalized services to guests. Through practice, I feel that only by mastering the basic service process as a whole can we provide quality services to our guests in detail.
2> wine knowledge
In the hotel, there are many drinks. Although I have learned some from books before, I don't know him very well. Since I came to the hotel, I have learned a lot about drinks, including red wine, soju, white wine and so on. And their pours, such as one third of red wine, one eighth of white wine, a drop of brandy, etc. Lemon and sprite can be added to red wine, and plum can be added to carved wine.
Matching of 3> sauce
In hotels, many dishes have corresponding sauces. In order to better serve the guests, we should be familiar with sauces, such as suckling pigs with sugar in suckling pig sauce, white-cut rabbits with garlic sauce, steamed buns with old vinegar, shrimps boiled in Chili sauce, and hand washing cups. These are all things we should know when serving our guests.
4> Precious dishes
Bird's nest, shark's fin, abalone, sea cucumber, fish belly, these precious dishes, I never knew before, nor did I know those things. Just after I came here, I often saw lovely people eating these precious dishes, so I need to know the source, practice and effect of these dishes. In order to enhance my business knowledge, I will find out through various channels, such as asking leaders, or going to bookstores and looking up some knowledge about them online.
5> service details
Such as pouring wine from the guest's right; If there is sauce, serve it first, then serve it, and put the sauce on its side; Opening wine requires the consent of the guests; When serving, turn the dish clockwise to the position of the host or guest of honor, and then announce the name of the dish; When serving chicken, fish, etc. You should follow the principle of left brain and right tail; When serving, you need to ask for instructions from the guests first, and then explain to the guests after serving; You can't say how many bowls of rice the guests want, but how many bowls of rice the guests need. The spout of the teapot can't be aimed at the guests; Two pots cannot be put together; Look at the menu and prepare the corresponding tableware; Soda can't be called a drink.
Inventory and cleaning of 6> cloth towels
Because my Chinese food business has been very good, I need to use a lot of tablecloths, mouthparts, towels and so on. Every day, someone needs to take stock, then send it to the laundry room for cleaning, and then recover the points. I've been doing it for a while. Here, we are in direct contact with the laundry room. I count linen, deliver towels and collect towels every day. In this process, I also learned about the management of towels.
In the course of service, we come into contact with all kinds of guests. At work, we have improved our spoken English, increased our knowledge and broadened our horizons.
Three. Views and summaries
Although my internship is the most basic work, I have learned a lot, because the hotel is a special industry. If you want to be a manager, you must have some work experience, which requires you to start from the grassroots and learn the basic knowledge. I think, as a manager, you can't be a good manager without knowing the grassroots.
1, Exercise of willpower I remember when I first came to the hotel, because I had never been in this industry, I didn't understand a lot of things, and there were language barriers, which made the internship progress not very smooth. I am often ridiculed and ridiculed by others, laughing at me and saying, "You didn't study hotel management, did you? No wonder you don't even understand this? " Such words hit me, but I never flinched and learned from my colleagues with an open mind. Although I was sometimes ignored by my colleagues, I didn't give up. I went to find another way to solve it. I firmly believe that it is because I don't understand that I came here to study. I'm here to learn from experience and learn from it. I feel that I have learned to be strong from this repeated blow. Perhaps, I should thank them, because they gave me the opportunity to grow up. I think, from this internship, I feel that my will is stronger, and I believe that my ability to resist setbacks will also be enhanced, which will also be the wealth of my life.
2. Improvement of service skills During the whole internship, the professional knowledge I learned was put into practice, and the theoretical things in books were replaced by my own skills. Whether setting the stage or providing services for guests, the skills have been greatly improved. If I often meet a guest who smokes, and I see a pack of cigarettes in his hand at this time, I will send the ashtray up, and he will be very happy because I have taken the lead. For another example, when I saw the customer pouring tea, the teapot was badly tilted, so I immediately went forward to add water to it. These are all practical exercises.
I have a clear understanding of the hotel management process. In school, the knowledge in books is always mechanized, but in my own work, I can truly understand the communication and cooperation between various departments, especially the work of human resources department, marketing department and front office department that I was not familiar with before, which will be of great help to my future work in these departments. Because I am mainly an intern in the catering department, I have a deep understanding of the catering department and have accumulated rich experience in the sales of catering products, the design of menus and the arrangement of banquets. Then have a clear understanding of the arrangement of shifts and the distribution of personnel.
Fourth, the internship experience.
1, from students to social people, from primary school to university, schools, teachers and classmates have grown up with them for more than ten years. At school, everyone is a student, and most of them have a common language and can work together. Things were different when they left school. They are no longer facing a single crowd, but people of different ages, countries and customs. Many times they lack effective communication, but through their own internship, they have become a new person in society, so we should pay more attention to communication with them anyway. It also accumulated experience for my future social activities.
2. Smile service is a golden key. I remember one time, a guest asked me for a bowl of dried vegetable porridge, and I remembered it wrong. I used it as hairy root porridge and stamped it. When I served it to the guests, I smiled and said, "Sir, this is hairy root porridge for you"! The guest then said, "No, I don't want hairy root porridge, I want dried vegetable porridge!" " "At that time, I realized that I had misunderstood. I quickly smiled and apologized to the guests, and then the guests smiled and said; Forget it, hairy root porridge is hairy root porridge! "At that time, I really realized the power of a smile.
3. Employees are propagandists of corporate culture. Employees are the magic weapon to win customers, especially grass-roots employees. Because they are people who are in direct contact with customers, customers need them to provide all their needs. Only by setting up the banner of employees can we win customers and improve their loyalty to the hotel. Through my observation of our hotel regulars, I feel that the waiter has established a good friendship with them. As soon as they arrive, they know what tea to drink, what snacks to eat and what their surnames are. Only when they know their customers, can they establish a good image of the company, make customers feel at home, gain a good reputation and retain customers.
Hotel social practice experience 1000 words 202 1 I started my first job in the first winter vacation in three universities, in which the pains and joys were precious experiences. I arrived at xx Hotel on X, X, and started my first day of work and life. Xx Hotel is a hotel that integrates catering and accommodation. My job is to serve. For our waiters, the guests are our God, and our aim is to satisfy the guests. In the first few days, my task was to read the menu, get familiar with the names of dishes and know how to do it. The manager gave me a week to learn this. At first, I thought it was just a recipe. I didn't take this seriously at all. Don't think it's easy. When our manager asked me a question for the first time, the answer was terrible and the manager was very dissatisfied. Two days later, the manager asked again, and the answer was ok this time.
Slowly, the manager asked me to help the guests order as much as possible. I stood there shivering when I lit it for the first time. I spilled water on my guests' clothes because I was nervous. Fortunately, the guests were very polite and didn't say much. Then some old employees will always teach me something, such as not being nervous when serving, waiting for the guests to make room before putting the dishes on the turntable, and the guests will always say hello if they don't notice you. Until they give you some space. When you meet troublemakers, always keep smiling and let them make trouble.
At school, we always turn a deaf ear to things outside the window, carefree, and always think of the world beautifully. Only when I got to the society did I realize that I was always naive. I feel so stupid that I don't know anything. Sometimes what others say makes no sense at all. When I decided to go out to work, my parents were not very willing. I always feel that we are still young and it is too cold. But we cannot live under the protection of our parents. Just like a young eagle, if you don't leave the eagle's arms, you will never enjoy the sense of accomplishment brought to them when flying in the vast sky. I felt very fresh when I first started working, and I thought about giving up as soon as the novelty passed.
Because when I go to work every day, the cold wind makes me shiver. Three days later, my toes were frozen stiff. Looking at my swollen little toe, I really want to give up. I can think that I survived the initial enthusiasm. I used to complain to my parents when I had a little trouble, but now I don't have the courage to complain to them, because it was my own choice. I fell three times in four days at work, without crying, complaining, telling or giving up. You can only blame yourself for being too careless, because crying, complaining, telling and giving up will only make others look down on you more. All I can do is stand up, smile and say "I'm fine" to the people next to me, and continue to do my work.
Once, I almost let the guests run away. I can't complain that my guests have a bad memory, but I can only blame myself for being too careless. If the manager hadn't called the guests back to check out, wouldn't I have to pay for the meal because of my carelessness? This lesson also made me understand that no matter what I do, I can't be careless. It is always good to be careful. On the last night of work, in the face of the unreasonable troubles of the guests at first and the troubles after getting drunk, I could only laugh and do nothing. Although they scold me for my poor work, I can only assume that they are indignant in front of their own leaders and find a place to vent their anger. After all, when I am unhappy, I will give others a bad look. Faced with all kinds of pressures, people will always be unhappy.
People in different positions, regardless of their positions, have unknown hardships, just like our hotel manager. Although she doesn't have to work so hard, maybe we watch her sit in the bar every day. Actually, she cares more than we do. When our service can't satisfy the guests, it is the manager who puts in a good word with a smiling face. When we make any mistakes, she runs before and after to deal with them. Many times, the poor always envy the rich to live a carefree life, and they work hard for it all day. Actually, think about what's wrong with being poor. Don't worry about others caring about your property, make friends with you for your money, socialize a lot all day and spend it all day. What's wrong with simplicity Carefree is also a state.
After this part-time job, I have learned a lot of valuable experience, and I am no longer afraid to speak in front of many people as before. In my opinion, each of us college students should have our own views and social experience. One day, we will leave our parents' arms like young eagles and strive for our own world, just like dandelion seeds, which will never blossom and bear fruit without leaving our parents. This part-time job taught me that success doesn't fall from the sky. Without hard work and struggle, I can only be unknown and accomplish nothing. Education is very important, but experience is more valuable.
We have no reason to look down on any profession. People in any occupation are indispensable to this society, just like sanitation workers. Although they look insignificant, what would our city look like without them? Will it be as neat as it is now? No matter what career you are engaged in in in the future, you should treat it with a serious heart, do what you do well, love what you do, and do your best in every line. Moreover, we should also respect the fruits of other people's labor, because they are all bought by others with their own sweat. You respect others, and others will respect you. Whether in society or in school, we should treat anyone with heart, learn to be patient and learn to be a smart person. Even if you are angry, you should think from the perspective of others, so maybe you will open your heart and learn to be an optimistic person. We gain experience in practice and grow constantly in experience. Let's experience all kinds of practice with our heart.
Hotel social practice experience 1000 words 202 14 finally arrived at the internship time. I learned from my seniors a long time ago that I had an internship in the first half of my junior year. At that time, I was eagerly looking forward to this day, because everyone could not stand the cramming teaching day and night, although I learned from my seniors that the internship was not as happy as I thought.
Based on my overall situation, I decided to choose a hotel internship. After drawing lots, I chose a five-star hotel, which is an ideal hotel I hope to learn from. This is the only five-star hotel in xx. The name of xx Hotel is well known to xx citizens and even the whole xx. Coincidentally, Mr. xxx, the general manager of this hotel, was invited to give a report to our school, only to learn that the original xx hotel was built in xx, which is a nine-star hotel composed of a four-star xx hotel and a five-star xx hotel. Teacher Chen's vivid and powerful report further stimulated my desire to know about this hotel. Are what they say consistent with what they do? Are there still any problems to be solved? I even began to wonder what I could learn in this hotel.
So what exactly is this hotel like? What is worth learning from? What else needs to be improved? How do I feel? Then listen to me slowly.
The catering department of xx is roughly divided into the following departments: Chinese food department (including X Xuan, multi-function hall and box), western food department (including garden restaurant and cafeteria) and wine department (including lobby bar, Le Yi bar, Chinese food bar, western food bar and cafeteria). We X people are divided into X groups, which are in different departments and change departments once a day, so that we can have a more comprehensive understanding of the service, sales and management of the whole catering industry. We feel quite satisfied with this practice of the hotel, which is exactly what we want.
Individuals in our group were first assigned to the Chinese restaurant, which is the hardest department in the hotel catering department! Before we started to work, we heard someone tell us this in private. It seems that I really need to be prepared!
The work in the Chinese restaurant is really as hard as the predecessors said! The hotel has not set its own job responsibilities and job descriptions for waiters, although this is the most critical link in human resource management of modern enterprises. In the impression of employees, their job is to listen to the tasks assigned by the foreman every day, listen to the leadership at any time, have no fixed job, or the waiter can do anything as long as necessary! Set the table, fold the cloth, pass the food, serve the food, and remove the table. Dirty, heavy and tiring jobs such as moving tables and chairs and laying carpets are all the jobs of our waiters. What is even more incomprehensible is that the working hours of the hotel are calculated by the hour, and there are about several hours of overtime work every day (no overtime pay). I don't know whether such a work and rest system violates the labor law, but as a flesh and blood person, everyone has his own minimum bottom line, because after all, people are not machines and can use them at will. The first three days at work are really painful. In addition to working or working every day, feet are the most wronged. Standing for several hours every day caused a serious protest on my feet. The first thing I want to do after work is to find a place to sit down and have a rest. The gap between desirable humanized management and cruel reality can be seen from this.
Another thing that embarrassed me was that the uniform of the waiters in X Xuan was really simple. Because the hotel didn't have any extra clothes for a tall and powerful boy like me, they simply asked me to wear pants and a white shirt, and even the vest and bow tie were saved. This dress made me almost a waiter and a guest, so that once I was ready to provide services for a meeting, I was greeted by a guest who thought I was attending the meeting!
Employees represent the image of the whole hotel, which is a very important aspect of hotel design. A good employee uniform can not only make employees more energetic and improve work efficiency, but also reflect the internal culture of an enterprise. Enterprises without culture are just like people without souls, just walking dead. How can enterprises without morale benefit?
I especially recommend it.
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