After dialing 123 15, if you need to make a complaint or report, please answer the questions according to the staff's prompts, truthfully tell the facts, reasons and requirements of the complaint, and tell your name, address, telephone number or other contact information as well as the name, address and telephone number of the respondent. In addition, there is a charge for calling 123 15. Consumer complaint cases shall be under the jurisdiction of the administrative department for industry and commerce where the operator is located. For example, if a merchant needs the area code where the merchant is located in a different place, it is+123 15.

As long as you don't accept this service, you can ask for a refund. Before accepting the service, the consumer can request to cancel the contract and the gym will refund the corresponding service fee. If it has been used for a while, it is necessary to negotiate. Disputes between consumers and business operators can be resolved through the following channels:

1, negotiated with the operator;

2. Request consumers' associations or other mediation organizations established in accordance with relevant regulations for mediation;

3. Complain to the relevant administrative department;

4. According to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

5. Bring a lawsuit to the people's court.

Working standards:

1. Establish the idea of serving the people wholeheartedly, do a good job in protecting consumers' rights and interests enthusiastically, sincerely and patiently, so as to reassure the party and government and satisfy the people;

2. Pay attention to a pragmatic and efficient work style, so as to achieve fast consultation and answer, fast complaint acceptance, fast mediation and investigation, and fast information feedback, and do every job in a down-to-earth manner;

3, in strict accordance with the relevant provisions of the administrative management, to achieve conclusive evidence, accurate qualitative, appropriate punishment, legal procedures;

4. Adhere to honest law enforcement, oppose abuse of power for personal gain, adhere to fair law enforcement, oppose bending the law, adhere to civilized law enforcement, and oppose barbaric and rude law enforcement;

5, strictly abide by the confidentiality system, and shall not disclose the contents of complaints and reports to irrelevant personnel;

6 carry forward the spirit of unity and cooperation, closely coordinate the internal and external relations of the system, carry out their duties and cooperate with each other to protect the rights and interests of consumers.

legal ground

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 41 If a consumer's legitimate rights and interests are damaged when purchasing or using commodities or receiving services, and the original enterprise is divided or merged, he may claim compensation from the enterprise that undertakes his rights and obligations after the change.