Dear JD.COM netizens:

On the occasion of the Spring Festival, all the staff of JD.COM Mall wish you a happy New Year!

The Spring Festival of the Year of the Monkey is coming, and online shopping for new year goods has entered a peak period. When many e-commerce platforms began to remind consumers of the logistics time, and many express delivery companies closed down or added delivery fees during the Spring Festival, JD.COM still insisted on the operation policy of "not closing during the Spring Festival" for ordinary orders in 88 cities and large orders in 226 cities. Many employees such as warehousing, distribution and customer service will stick to the front line and fully meet the online shopping needs of consumers during the Spring Festival!

From now until 20 16, 13 (the sixth day of the first month), the order services and arrangements are as follows:

First, ordinary orders 88 cities are not closed.

Under 1, 20 16-20 10, 20 16 (from the first day to the third day of the first month) 15, the urban core area operates normally and provides daily services:

In the core areas of Beijing, Tianjin, Shanghai, Nanjing, Suzhou, Wuxi, Hangzhou, Ningbo, Guangzhou, Chengdu, Wuhan, Shenyang and xi 'anwei 13, customers can place orders and deliver goods on the same day before 1 1. In core areas such as Shenzhen and Dongguan, customers can place orders before 10 and deliver them on the same day.

2. On February 8, 2006+2065438+2065438+February 10 (the first day to the third day of the first month), the following 73 urban core areas operated normally, providing the next-day service:

Hohhot, Langfang, Bazhou, sanhe city, Shijiazhuang, Jinan, Zhangqiu, Qingdao, jimo city, jiaozhou city, Laixi, pingdu city, Yantai, Taiyuan, Hefei, Changzhou, Jintan, liyang city, Jinhua, Yiwu, Yongkang, Dongyang, Lanxi, Wenzhou, Yueqing, Ruian and Wenzhou. Haimen, Qidong, Rugao, Suqian, Jiaxing, Haining, pinghu city, Tongxiang, Conghua, Zengcheng, Foshan, Nanning, Haikou, Xiamen, Zhangzhou, chongzhou city, Dujiangyan, Pengzhou, Qionglai, Deyang, Kunming, Anning, Guiyang, Chongqing and Zhengzhou.

3. The pick-up and transfer services in the above cities are running normally.

Express service and night service were suspended from February 7 to 20 16 12 (New Year's Eve to the fifth day), and returned to normal on February 3, 2065.

Users in the distribution area of 5.non-JD.COM can place orders normally during the Spring Festival, and all orders will be handed over to postal services or other logistics companies for distribution.

6. For more details about the commodity scope, business scope and aging service of ordinary orders, please click the delivery service query:/user/issue/103-983.html..

Second, Dadan 87 City and 139 Jingdong Gang did not close the deal.

1, Dadan 2065438+2065438+February 7, 2006 13 (from New Year's Eve to the sixth day), the core area of 139 supports normal production, distribution, door-to-door pick-up and exchange services.

87 cities:

Beijing, Tianjin, Taiyuan, Jinan, Qingdao, Weifang, Tangshan, Shijiazhuang, Hohhot, Langfang, Dezhou, Liaocheng, Jinzhong, Weihai, Yantai, Cangzhou, Shanghai, Nanjing, Suzhou, Hangzhou, Ningbo, Nantong, Jinhua, Hefei, Suqian and Wenzhou. Bengbu, Suzhou, Fuyang, Anqing, Guangzhou, Shenzhen, Foshan, Fuzhou, Xiamen, Shantou, Nanning, Haikou, Dongguan, Zhangzhou, Jiangmen, Chaozhou, Jieyang, Meizhou, Shanwei, Chengdu, Chongqing, Kunming, Guiyang, Nanchong, Mianyang and Zigong. Shenyang, Harbin, Changchun, Dalian, Anshan, Fushun, Benxi, Liaoyang, Tieling, xi 'an, Lanzhou, Urumqi, Yinchuan and Xianyang.

139 jingdong gang:

Gu 'an County, Dachang County, Wen 'an County, Yongqing County, Laishui County, Tumd Zuo Qi, Helinger, Leling City, Pingyuan County, Qihe County, Qingyun County, Ningjin County, Shanghe County, Yucheng City, Lingxian County, jiaozhou city, pingdu city City, Laixi City, Zhao County, Luancheng County, Zhengding County and Xingtang County. Cangxian, hejian city, Dongguang, xian county, Yanshan, Anqiu, gaomi city, Qingzhou, Shouguang, Lanxi, Wuyi, Pujiang, Ruian, Xiangshan, Ninghai, Fenghua, Yuyao, Cixi, Jintan, liyang city, Gaochun, Lishui, Danyang, Yangzhong and jurong city. Changfeng, Lujiang, Chaohu, Linquan, Heshan, Taishan, enping city, Changle, Fuqing, Lianjiang, Minhou, Luoyuan, Pingtan, Yongtai, Minqing, Raoping, Chaoan, Huilai, Jiexi, Jinning, xingning city, Wuhua and Tai Po. Fuling, Dazu, Tongliang, Nanchuan, Wanzhou, Pengzhou, Hanchuan, Ningxiang, zhongmou county, Liuyang, Xiangtan, xinmin city, Liaozhong, Faku, Kangping, Lanxi, Acheng, Jiutai, Nongan, dehui city, Yushu, pulandian city, wafangdian city, Huxian and Kaohsiung.

The service of 2.2 1 1 will be suspended from February 7, 20 16 to February 3, 20 16 (New Year's Eve to the sixth day). Customers who place orders before 18 can deliver the goods the next day at the earliest, 20 16.

3. For more details about the product scope, operation scope and aging service of bulk orders, please click the following link:/user/issue/103-983.html..

Three. Operation arrangement of fresh cold chain order

1, 20 16-2065 438+00, 2065 438+06 (from the first day to the third day of the first month), in Beijing, Shanghai, Guangzhou, Chengdu, Wuhan, Shenyang, Xi 'an, Tianjin, Langfang, Hohhot, Suzhou, Jiaxing and junior high schools. The actual support area depends on the order details;

2. The above 25 cities and other areas in other cities resumed normal orders on February 20 161day (the fourth day).

Four. Global purchase order operation arrangement

During the Spring Festival, global purchase orders will be suspended from February 7 to 20, 20 16 13 (New Year's Eve to the sixth day), and normal operation will resume on February 7, 2065 438+04 16 (the seventh day);

Verb (abbreviation of verb) customer service and after-sales related service

1, JD.COM after-sales business team, luxury hotline, after-sales door-to-door special line, and after-sales consulting business operated normally during the Spring Festival;

2. Customer service telephone operates 24 hours, and online customer service operates from 9: 00 to 24: 00 every day;

3.20 16 February 2 to 20 16 February 13 (24th to 6th day of the twelfth lunar month), check collection was suspended, and it returned to normal on February 2065 438+04 16 (7th day);

DIY installation business was suspended from February 7th, 2065438 to February 3rd, 2065438 (New Year's Eve to sixth day), and returned to normal on February 7th, 2065 438+04 (seventh day).

Wish you a happy Spring Festival!