1. According to Article 10 of the Measures for Punishment of Infringement on Consumers' Rights and Interests (Order No.73 of the State Administration for Industry and Commerce)
Article 10 When providing goods or services in advance, business operators shall clearly agree with consumers on the quantity and quality of the goods or services, the price or expenses, the time limit and method of performance, safety precautions and risk warning, after-sales service, civil liability and other contents.
If the goods or services are not provided in accordance with the agreement, the agreement shall be fulfilled or the advance payment shall be returned according to the requirements of the consumers, and the interest on the advance payment and the reasonable expenses that the consumers must pay shall be borne. If there is no agreement on the refund, the refund amount shall be converted according to the calculation method beneficial to consumers.
If the business operator makes a reasonable request for refund to the consumer, and explicitly indicates that it will not be refunded, or fails to refund for more than 15 days from the agreed effective period, or the consumer makes a request for refund without the agreed time limit, it shall be deemed as deliberate delay or unreasonable refusal.
Two. According to Article 11 of the Regulations for the Implementation of the Consumer Protection Law of People's Republic of China (PRC)
Article 11 The term of validity of the quality assurance responsibilities such as return, replacement and repair undertaken by business operators in accordance with the relevant provisions of the state or the agreement with consumers shall be counted from the date when business operators deliver goods or provide services to consumers.
If the operator needs to install the goods separately, the validity period shall be counted from the date when the goods are installed. After the operator has fulfilled the obligation to replace the goods or services to consumers, the effective period of undertaking the quality assurance responsibilities such as return, replacement and repair shall be recalculated from the date of replacing the goods or services.
The validity period of the repair responsibility agreed between the operator and the consumer shall not be lower than the requirements of the relevant provisions of the state.
Complaints can be made by telephone, letter, interview or the Internet.
But no matter what form it takes, the following contents must be made clear: First, the basic situation of the complainant.
That is, the complainant's name, gender, contact address, contact telephone number, postal code, etc.