Summary of Home Care Service 1 Home Care Service has been exploring and improving its work and mechanism since it was launched in September of 20xx. Since the work of home-based care for the aged has been carried out, we have earnestly provided on-site services for the elderly in the community in line with the service concept of reassuring, comfortable and reassuring their children's lives. This year's work is summarized as follows:
1, work completion:
In the year of 20xx, we achieved the work target set in the year of 20xx. A comprehensive survey was conducted on 220 widowed elderly people under the jurisdiction of Meilan District Social Security Bureau, and the actual situation of their families was verified one by one. 50 widowed elderly people were signed as clients (among these 50 clients, 26 were women and 24 were men, the oldest being 86 years old and the youngest being 57 years old), and basic information files were established. Among the customers, some are paralyzed and disabled, and some suffer from chronic diseases for a long time. Since the beginning of door-to-door service, we have regularly come to explain the health care knowledge of the elderly to the clients, talk with the elderly, relieve their psychological loneliness, buy food and cook for them, and accompany doctors to deliver medicine. During their hospitalization, we sent them nutrition and greetings, which made them feel the meticulous care of the government. The waiter also cooks soup and wraps jiaozi for the sick old people at home. They think our service is so warm and thoughtful. The best reward for their service to us is to wave at the waiter's back with tears in his eyes.
2. Difficulties in work and solutions:
1), in view of the lonely life of the elderly, our waiters give full play to the flexible working hours and their patience, try their best to choose their on-site service time, so as not to miss an agreed number of services and shorten the service time.
2) After working for more than a year, some old people still don't understand the nature and purpose of our work and think it's just a formality. We patiently explain the government's home-based care policy and let them know about the government's work of benefiting the people and the professional teams and institutions in our apartment. "The road is long and Xiu Yuan is awkward, but it is long for people." We sincerely paid, and finally won the full trust and appreciation of the lonely old people and their neighbors.
3) After more than one year's service, we still have many shortcomings and difficulties, especially when communicating with paralyzed bedridden and demented patients, we are often turned away or unwilling to sign our service. Since we engaged in home-based care for the elderly, we have overcome difficulties one by one, so that these elderly people who live alone and have difficulty in moving can fully enjoy the care of the government. Facts have proved that the promotion of home-based care for the aged has made more and more lonely and empty-nesters truly realize the profound connotation of "love, help and promote harmony". This puts higher demands on our future work.
In order to make the elderly feel at ease; Let the party and the government rest assured. In the future work, we will conscientiously sum up experience, rely on the community home care service platform, constantly improve the working mechanism, continuously improve the service quality, strive to create a good home care environment and provide quality services for more elderly people, continuously improve the satisfaction of the elderly with home care services, deepen the level of home care services, and make home care services to a new level. The statistical data of various businesses in 20xx are as follows:
In 20xx, we have been * * * serving the elderly 1932 times. The government purchased the service for 4,464 hours, and we served the elderly for 4,546 hours, more than 82 hours. 20xx years, no complaints in 20xx years.
We will work in two aspects in 20xx:
1. Pay close attention to service quality, improve service level and increase service items to meet the requirements of different elderly groups.
2. Comprehensively promote standardized management and standardized operation, organically combine apartment pension service with home pension service, and form a new pension service system based on home pension service and supported by apartment pension.
Summary of Home-based Care for the Aged 2 Since the work of home-based care for the aged has been carried out, we have earnestly provided on-site service for the elderly in the community in line with the service concept of making their lives comfortable and their children worry-free. Now we make the following summary of this year's work:
I. Work completion
In the first half of the year, the research was completed, an information platform was established, condolence activities were carried out, and services were started. We conducted a preliminary survey of 35 elderly people in Laowan community and established basic information files. There are paralyzed people, disabled people and people who have been taking drugs for a long time because of chronic diseases. Most of the children of the elderly are not around and cannot be taken good care of. We know and record the information and basic situation of these old people one by one in order to serve them better.
Since the door-to-door service began on May 12, we have regularly visited the elderly to explain health care knowledge and talk with them to relieve their psychological loneliness. For customers' birthdays, we send birthday gifts and blessings; When the clients were hospitalized, we sent them nutrition and greetings, which made them feel the meticulous care of the government. Sympathy performances in festivals have enriched the cultural life of the elderly and soothed their psychology.
Second, the difficulties in the work and solutions
1. In the survey, because Create Community is a typical old enterprise community, it is difficult to visit because of the high mobility of personnel. But we are not afraid of difficulties, and try to choose their home time for on-site service, so we didn't miss any of them.
At the beginning of work, some old people didn't understand the nature and purpose of our work, and thought it was just a form. We patiently explained to our customers to let them know about this preferential policy of the government. "Lu Yao knows horsepower and sees people's hearts for a long time." Sincere dedication finally won the full trust of society.
There are also some difficulties in communication. The old man paralyzed in bed can't open the door for us when he is alone at home. His family is at home when delivering meals at noon, and there is no communication tool. Many times, they are turned away. For the elderly who can't open the door for us, we will visit them at a specific time.
Since we have been engaged in home care for the aged, we have overcome difficulties one by one, so that these elderly people who live alone and have difficulty in moving can fully enjoy the care of the government. Practice has proved that the promotion of home-based care for the aged has enabled more and more empty nesters to truly appreciate the profound connotation of "love, help and promote harmony". This puts forward higher requirements for our future work, in order to make the elderly feel at ease and comfortable; Let the children of the elderly feel at ease. In the future work, we will conscientiously sum up experience, rely on the community home-based care service platform, constantly improve the working mechanism, continuously improve the service quality, strive to create a good home-based care environment and provide quality services for more elderly people, continuously improve the satisfaction of the elderly with home-based care services, and make the home-based care service to a new level.
Summary of home-based care for the aged 3. After the aging of the community, the life and health of the elderly have been concerned by the party, the government and all walks of life. Therefore, with the help and guidance of the district and street offices for the aged, we set up a community home care service center in 20XX, and set up a volunteer team for the aged consisting of party member, the backbone of the aging association and social workers. At the same time, at the beginning of this year, we set up a home-based volunteer club for the elderly, providing people-oriented services for the elderly over 80 years old, proceeding from reality, adapting to their own needs, stressing real numbers, taking care of their lives, providing housekeeping services and providing spiritual comfort. This has won the satisfaction of the old people, the gratitude of their children and the praise of the surrounding residents. Details are summarized as follows:
First, the organizational management system of community home care service centers has been gradually improved.
1. Established a community home-based care service center and a home-based care volunteer club composed of 35 people, with a division of labor and a perfect service system.
2. Improve the articles of association, responsibilities and staff rules of the home care service center. The system of job responsibilities and service content of domestic servants, and publish the list.
3. A group of relatively stable and dedicated home-based volunteers have been formed, with frequent activities.
Second, home-based care services are pragmatic in content and diverse in service forms.
1. Carry out the "one-for-one" single-person pairing service with the content of "ten ones". In other words, the existing 34 elderly people over 80 years old (20XX 18 elderly people living alone) have all been paired with nearby volunteers. In this way, the elderly can see, call and serve in different forms, and the elderly close to home will be satisfied and have a sense of intimacy. For example, the 86-year-old Zhu Xingmei lives alone and his children are overseas. Children far away from home are always thinking about the life and health of the elderly. Since the elderly paired up with volunteers Wang Yafen and Yu Zhonghua, they have become frequent visitors to nursing homes. They visit from time to time, chat with the elderly, clean up, buy food and accompany the elderly to see a doctor. For convenience, they also wrote their phone number to the elderly, which was available 24 hours a day and solved a series of difficulties in life for the elderly. The elderly and their children were very grateful. In May last year, when the old man Zhu sprained his leg and went to a relative's house in Xianfeng Village to recuperate, Wang Yafen and Yu Zhonghua took care of the old man. They hired a car to visit him, as Wang Yafen said, "We are used to it. We haven't seen her for days and have been thinking about it. Today, we are relieved to see it. " Examples of "one-on-one" pairing help like them often happen in our community.
2, to carry out regular door-to-door service help group. In the service activities for 34 elderly people, according to the various situations of the elderly, our service work also has different emphases and differences. For example, five elderly people who live alone without children need more care. To this end, we have formed the atmosphere of "respecting the elderly and loving the family" respectively. Its family consists of 57 people, including community party member, the backbone of the association, social workers and students. Apart from being assisted by volunteers in pairs at ordinary times, going to the elderly's home to clean, arrange clothes and quilts and chat in the form of "family" in four traditional festivals (Long Summer, Dragon Boat Festival, Double Ninth Festival and New Year's Eve) not only helped the elderly solve a series of problems caused by lack of labor.
3, to carry out major holidays, community unified organization of collective activities.
(1), during the Spring Festival every year, organize some backbone to visit the elderly and patients over 85 years old. I wish them a healthy and happy new year and take a photo as a souvenir. Old people and children are very happy and satisfied. This activity has been systematized for seven consecutive years.
(2) On April 14, a symposium on "Caring for the elderly living alone and passing on the warmth of the Expo" was held. Invite old people and volunteers to catch up and talk about housework. Director Ma of the Street Office for the Aged also attended the meeting and made a speech. After reporting and introducing the home-based care for the elderly in the community, we earnestly seek the opinions and suggestions of the elderly for our assistance activities. The meeting was very harmonious, successful and well reflected.
(3) The Dragon Boat Festival is a traditional festival in China, a festival to respect and honor the elderly. To this end, we held a collective activity. Last year, during the Dragon Boat Festival, we had a unique idea. We held an activity in Daqian Park, "The Dragon Boat Festival is fragrant in jiaozi, and we will respect the elderly for a long time". Riding a tricycle, we invited the old people to sit around the round table with volunteers, tasted zongzi, talked about family life, and watched small programs of heart-to-heart, rap and singing of literary and art backbones, which made the old people feel the warmth and peace of the big family in the community, and it is still unforgettable for a long time. This year's Dragon Boat Festival, we organized volunteers to carry out the activity of "Meet the Dragon Boat Festival and Meet the Brown Ceremony", went to 34 couples' homes to chat, say hello, clean up and take some photos. They are affectionate and harmonious, unlike Gao Tianwang's family in the community.
In short, with the attention and help of the higher party and government, there are more and more forms and contents of home-based care for the elderly in Gaotianwang community, more and more elderly people get care and help, and more and more volunteers participate in service activities. In the future, under the specific guidance of the Office for the Aged, we will conscientiously sum up experience, broaden service outlets and services, further improve the level and quality of services, and let every elderly friend in the community have a sense of security, happiness and worthiness.