all

1, the hotel has reasonable functions, convenient facilities and safe use.

2. The indoor and outdoor decoration of the hotel is high-grade, and luxurious materials are selected for construction and decoration.

3. The graphic symbols of hotel public information meet the standard of LB/AT00 1.

4. There is a central air conditioning system.

5. There is a background sound system.

6. There is a computer management system suitable for five-star hotels.

Reception hall

1, the reception hall is spacious, luxuriously decorated and well lit.

2. There is a general service desk suitable for the hotel scale and five-star. The main service desk has Chinese and English signs, reception, inquiry and checkout are set up in different sections, and staff are on duty 24 hours a day.

3. Provide message service, one-time ordinary bill settlement service, credit card service and 24-hour foreign currency exchange service.

4. The reception desk provides hotel service publicity materials, hotel price lists, Chinese and English traffic maps of the city, national tourist traffic maps, introductions of tourist attractions in the city and the whole country, timetables of various means of transportation, newspapers and magazines, etc.

5. You can directly accept domestic and international 8-hour room reservations. There are safes opened by the hotel and guests at the same time, including doorman, full-time bellboy, duty manager and lobby manager.

6. Set up a guest lounge in the non-business area, provide in-store search service and arrange taxi service, set up ramps for the disabled in the lobby and main public areas, and equip them with wheelchairs.

7. It can provide services in at least two foreign languages (English is the necessary language), the switchboard can provide services in at least three foreign languages (English is the necessary language), and all instructions and services are expressed in at least two languages: Chinese and English.

guest room

1, at least 40 rooms (sets) can be rented, 70% of the rooms have an area of not less than 20 square meters (excluding bathrooms and corridors), and there are at least 5 luxury suites with rooms for the disabled.

2. The rooms are luxuriously decorated, equipped with luxurious upholstered beds, writing desks, wardrobes and hangers, coffee tables, chairs, bedside tables, bedside lamps, table lamps, floor lamps, full-length mirrors, luggage racks and other advanced supporting furniture.

3. The bathroom is decorated with luxurious building materials, and the floor, wall and ceiling are well ventilated.11220v power socket, telephone, hair dryer, weighing scale. Install advanced toilets. Dressing table, bathtub with shower head, shower curtain and clothesline, providing hot and cold water 24 hours a day.

4. There are domestic and international direct dial telephones, color televisions, audio equipment and closed-circuit television systems, and there are no less than 16 radio channels, at least 2 self-run programs and more than 2 foreign language satellite TV channels, which bring convenience to foreign tourists.

5. There are five-star stationery, turndown service, 24-hour hot and cold drinking water and ice cubes, free tea or coffee, mini-bar in the room, and 24-hour Chinese and Western breakfast and dinner delivery service.

6. Provide wake-up call service, message service, wet laundry, dry cleaning, ironing and mending services, and provide shoeshine service.

7. Rooms and bathrooms should be thoroughly cleaned every day, sheets and pillowcases should be replaced every day, and room supplies and consumables should be replenished every day.

Food and drink

1, there is a Chinese restaurant with reasonable layout and luxurious decoration, which can provide Chinese food with at least two flavors.

There is a western restaurant with reasonable layout and luxurious decoration, and a special western kitchen.

3. There is a unique and elegant coffee shop that can provide buffet breakfast and western-style dinner.

There is a proper small banquet hall and a closed bar.

Supervisors, foremen and waiters in restaurants and bars can provide services in English.

6. The kitchen cold dish room and pastry room are separated independently, with sufficient air conditioning equipment, air disinfection facilities between cold dishes, isolation between rough machining room and operation room, sufficient cold storage, and facilities for placing temporary garbage and keeping it closed.

Public * * * venues

1, there are enough parking lots, high-quality passenger elevators, high-grade car decoration and service elevators.

There is a public telephone and a local telephone book.

3. There are separate public toilets for men and women.

There are shopping malls or supermarkets selling daily necessities, souvenirs, handicrafts and other commodities.

5. There is a business center that sells stamps, sends letters, handles telegrams, telexes, faxes, photocopies, international long-distance calls, domestic baggage consignment, film development, etc. Provide typing service.

6. There is a clinic.

7. Provide ticket purchasing services, such as purchasing transportation, movies and visits.

8. Provide sightseeing service in the city.

9. There are special emergency power supply lines and emergency lighting.

Extended data

Hotel star standard:

One-star hotel. The equipment is simple, with two basic functions of eating and living, which can meet the simplest travel needs of guests.

Two-star hotels are generally equipped with basic facilities such as guest rooms and restaurants, as well as comprehensive service facilities such as business department, post and telecommunications, beauty salons, etc. The service quality is good, which belongs to the general tourism level and meets the needs of tourists.

Samsung hotel. Well-equipped, not only providing accommodation, but also meeting rooms, recreation halls, bars, cafes, beauty salons and other comprehensive service facilities.

Four-star hotel. Luxury equipment, comprehensive service facilities, many services, excellent service quality, attention to indoor environment art, and provide quality services.

Five-star (or four-star luxury) hotel. This is the highest level tourist hotel. The equipment is luxurious and the facilities are more perfect. In addition to luxurious guest room facilities, service facilities are complete.

Baidu encyclopedia-five-star hotel

Baidu encyclopedia-hotel