; Five-star and four-star hotels are listed star hotels, that is, hotels that have passed the star rating of the National Tourism Administration and obtained corresponding titles; If the hotel has not participated in the star rating, but the hotel thinks that its facilities have basically reached the corresponding level, it can be classified as luxury and high-grade. Luxury can refer to five stars, luxury can refer to four stars, and so on; Compared with the star standard of the National Tourism Administration, the hardware facilities of non-star hotels may have some shortcomings.
2. National Tourism Administration star rating standard
First, the necessary conditions for applying for A-level tourist attractions
1. It has a clear spatial boundary and a continuous geographical scope, and various parts of the scenic spot are inextricably linked.
2. There is a unified and effective scenic spot management organization and an approved scenic spot tourism master plan.
3. It is open to the outside world all the year round, and the annual tourist reception is stable, with no less than 1 10,000 person-times in 5A scenic spot, no less than 400,000 person-times in 4A scenic spot, no less than 200,000 person-times in 3A scenic spot, no less than 1 10,000 person-times in 2A scenic spot and no less than 50,000 person-times in 1A scenic spot.
4. It has high value of sightseeing and leisure resources, with 5A-level scenic spots representing the whole country, 4A-level scenic spots representing the whole province, 3A-level scenic spots representing the whole city, and 2A-level and 1A-level scenic spots representing the whole county.
5. There are no irresistible natural disasters for many times, and there are no hidden dangers of environmental pollution.
6. Announce the maximum carrying capacity approved by the competent department of scenic spots, formulate and implement measures to control peak passenger flow, and the reception of tourists shall not exceed the maximum carrying capacity approved by the competent department of scenic spots.
7. Improve the safety facilities, have a sound information safety supervision system, and respond to emergency plans for various emergencies. In the past two years, there have been no major safety accidents, vicious public security incidents and group negative practices with strong social repercussions.
8. There are complete reception service facilities (parking lot, visitor center, guide map, signs, tourist toilets, etc.). It has a tourist shopping place, and the tour guide service and identification system at least include Chinese and English. The quality grade of all toilets in the scenic area is not less than 3A.
9. Strictly implement the relevant national price policies, standardize price behaviors, and operate in good faith. There has been no price fraud in the past two years.
Second, the evaluation criteria of A-level tourist attractions
For details, please refer to the Application Evaluation Report for Quality Grade of Tourist Attractions.
Three. Key points of planning and design
Therefore, the planning and design of A-level scenic spots should focus on the promotion design of the 1 rule, but the development theme and cultural characteristics of the scenic spots and the overall layout of space products should be solved first, and then the promotion planning and design of each subproject should be carried out around the theme and product format of the scenic spots.
There should be: a sound management organization and system, the formulation and implementation of the overall tourism planning; Scenic spot ticket management norms; Having a sound and effective personnel training system and a tourist complaint handling system; Attraction publicity work is active and effective; It has a unique corporate culture and outstanding social benefits.
Do a good job in designing theme recreation products: theme recreation products are the core selling points and the core element development of scenic spots. According to the nature and theme of the scenic spots, various combination forms can be formed, such as sightseeing blessing, sightseeing leisure, sightseeing sports, sightseeing education, sightseeing entertainment, sightseeing shopping, sightseeing food and so on. Even a collection of various elements, generally presenting the theme product. The type of theme products depends on the theme positioning of scenic spots, so such theme products must be refined and special.
3. Star standard of tourist attractions
Hotel four-star standard
Four-star hotel standards require central air conditioning (except villas and resorts); Music system with background; /kloc-provide foreign currency exchange service for 0/8 hours; At least 40 rooms (sets) are available for rent; 70% of the room area (excluding bats
Four-star standard of famous hotels in China
This hotel is a four-star hotel.
The number of rooms is 40
background
Background music system
rational layout
A. reasonable division of functions;
B. These facilities are convenient and safe to use.
Indoor and outdoor decoration
The interior and exterior decoration of the hotel adopts high-grade luxury materials, with exquisite workmanship, outstanding style or distinctive national characteristics.
Graphical symbol
The graphic symbols of official hotel information conform to LB/T00 1.
atmospheric conditions
There is central air conditioning and all areas are well ventilated. It is required to meet the requirements of GBT/ 18883-2002, that is, the fresh air volume per person per hour is not less than 30m (imported from the outdoor), and the local indoor ventilation frequency requirements. General 1-2 times/hour.
management system
There is a computer management system suitable for hotel star rating.
background music
The so-called background music system is an indispensable part of smart home. That is, in any room, including living room, bedroom, kitchen, bathroom, etc. You can play music. Through one or more sound sources, people can hear beautiful background music in every room. Four-star hotels should have such a system.
antechamber
A. the area is spacious and suitable for the reception capacity;
B. Luxurious atmosphere, unique style, elegant decoration, harmonious colors and sufficient light;
C. Having the standard and star rating suitable for the main service desk of the hotel;
D. The main service desk is marked in Chinese and English, with reception, inquiry and checkout sections, with staff on duty 24 hours a day;
E. providing message service;
F. Provide one-time ordinary bill settlement service (except commodities);
G. providing credit card services;
H. 18h provides foreign currency exchange services;
First, the front desk provides hotel service publicity materials, hotel price lists, Chinese and English traffic maps of the city, national tourist traffic maps, introductions of tourist attractions in the city and the whole country, timetables of various means of transportation, and newspapers and periodicals suitable for hotel guests;
J. 18h can directly accept domestic and international room reservations, and can reserve other hotel rooms in China;
K. There is a safe for valuables opened by the hotel and guests at the same time. The safe location is safe and hidden, which can protect the privacy of guests;
18h, set the time for the doorman to greet employees and guests;
Rice (hereinafter referred to as rice) is equipped with full-time porters and a special baggage car to provide baggage service 24 hours a day. There is a small luggage storage place;
Set up a manager on duty to receive guests 24 hours a day;
O Arrange the lobby manager to serve in the front office of 18h.
Page (abbreviation of page) sets up a guest rest place in the non-business area;
Q. provide in-store tracking services;
R. provide valet booking and taxi arrangement services;
There are ramps for disabled people in the foyer and main public areas, and wheelchairs are provided. There are toilets or toilet seats for the disabled, which can provide special services for the disabled;
Services cannot be provided in at least two foreign languages (English is the basic language). All instructions and terms of service shall be expressed in at least Chinese and English;
The operator of the company switchboard can provide telephone service for guests in at least two foreign languages (English is the basic language).
guest room
A. At least 40 rooms (sets) are available for rent;
B 70% of guest rooms (excluding bathrooms) have an area of not less than 20m2.
C. Luxury decoration, equipped with luxury upholstered bed, writing desk, wardrobe and clothes rack, coffee table, chair or simple sofa, bedside table, bedside lamp, desk lamp, floor lamp, full-length mirror, luggage rack and other advanced supporting furniture. The room is paved with high-grade carpets or high-quality wooden floors. Using regional lighting, the object illumination is good;
D. There is a bathroom equipped with an advanced pumping bucket, a dresser (equipped with a washbasin and a toilet mirror), a bathtub with a shower head (there is a separate shower room without a shower head), a shower curtain and a clothesline. Take effective anti-skid measures. The bathroom floor and wall are decorated with luxurious building materials, with elegant and soft colors, good regional lighting and destination lighting. Have a good exhaust system, 1 10/220V power socket, telephone auxiliary machine. Equipped with a hair dryer. 24-hour supply of hot and cold water;
E. there are domestic and international direct dial telephones. There are instructions for use and a local telephone directory next to the phone;
F. There are color TV sets, audio equipment and closed-circuit television.
K. luxury suites with at least three compartments;
There is a disabled guest room in length, and the equipment in this room can meet the general requirements of daily life of disabled people;
Rice (short for rice) has stationery suitable for the hotel's own star rating. There are hotel service guides, price lists, accommodation regulations, introduction of tourist attractions in this city, tourist traffic maps of this city, and newspapers and periodicals suitable for hotel guests;
Noun (abbreviation of noun) Rooms and bathrooms should be thoroughly cleaned once a day, sheets and pillowcases should be changed every day, and guest supplies and consumables should be fully supplemented. At any time, guests should enter the room to clean and replenish guest supplies and consumables according to their requirements.
O. Provide turndown service and place good night cards, flowers or gifts;
Page (abbreviation of page) provides cold and hot drinking water and ice cubes, free tea or coffee;
Q. A mini-bar (including mini-refrigerator) is set up in the guest room to provide enough drinks, and strong liquor is placed in a proper place, with drinking utensils and wine list;
R. guests can receive visitors in their rooms and provide additional chairs and tea service as required;
Wake-up service is provided in the south;
T. providing message service;
The unit provides dry cleaning, wet washing, ironing and repair services, which can be returned to the guests within 24 hours. /kloc-provide emergency services for 0/6 hours;
Verb (abbreviation of verb) has a food delivery menu and wine list, and provides 24-hour Chinese and western breakfast and dinner delivery service. There are no less than 10 kinds of dishes, no less than 8 kinds of drinks and no less than 6 kinds of sweets, and there are food delivery cards that can be hung outside the door;
W. provide shoeshine service.
X. There is a closed-circuit television broadcast and a program has been prepared. The broadcast content conforms to the regulations of China municipal government. There are two closed-circuit channels, which are broadcast at least twice a day, and the broadcast time is not earlier than the night clock of 24o.
Dragon 1
A. The total number of meals should be adapted to the reception capacity of the room;
B: There is a Chinese restaurant with reasonable layout and luxurious decoration. Can provide at least two flavors of Chinese food. At the end of dinner, guests should order food no earlier than 22 o'clock;
C there is a unique, elegant and reasonable coffee shop (simple western restaurant). Buffet breakfast and western-style dinner can be provided. The business hours of coffee shops (or restaurants) shall be no less than 18 hours, with clear business hours;
D. there are appropriate banquet halls or small banquet halls. Can provide Chinese and western banquet services;
E. There is an independent and closed bar with reasonable location, elegant decoration and distinctive features;
Supervisors, foremen and waiters in restaurants and bars can provide services in fluent English. Restaurants and bars can provide services in at least two foreign languages (English is the basic language).
kitchen
A. The location is reasonable and the layout is scientific, so as to ensure that the food delivery route is short and does not cross other public areas;
B. Tile the wall, lay anti-skid materials on the ground and have a ceiling;
C. The cold dish room and the pastry room are separated independently, and the air conditioning equipment is sufficient. There are air disinfection facilities in the cold dish room;
D. The roughing room is isolated from the operation room, the temperature in the operation room is appropriate, and the cold air supply is more than that in the guest room;
E. there is enough cold storage;
F. the location of the dishwashing room is reasonable;
G there are special facilities for storing temporary garbage and keep them closed;
H between the kitchen and the dining room, there is a spring door, which is sound-proof, heat-insulating and odor-proof.
First, take effective measures to kill mosquitoes, flies, cockroaches and other pests.
Common field
A. There is a parking lot (underground parking lot or parking building);
B. There are enough high-quality passenger elevators, elegant car decoration and service elevators;
C. Have a public telephone with a local telephone directory;
D. there are separate toilets for men and women;
E. There are shopping malls selling tourist daily necessities, tourist souvenirs, handicrafts and other commodities;
F There is a business center that sells stamps, sends letters, handles telegrams, telexes, faxes, photocopies, international long-distance calls, domestic baggage consignment, film development, etc. Provide typing and other services;
G. there is a infirmary;
H. provide ticketing services such as purchasing transportation, film and television dramas and visits;
I. Articles
H. provide free in-store wireless paging service for guests;
First, provide 24-hour express laundry service;
J. Entrusted agency service (golden key service).
Restaurants and bars (9 items)
A. there is a lobby bar;
B. there is a professional teahouse;
C. There is a western restaurant with reasonable layout, luxurious decoration and elegant style, equipped with a special western kitchen;
D There are other foreign restaurants besides western restaurants with special kitchens;
E. there is a cake shop;
F. a restaurant with flavor;
G. A grand banquet hall, which can hold a formal banquet for at least 200 people and is equipped with a special banquet kitchen;
H. There are at least 10 restaurants with different flavors (except banquet halls);
There is a restaurant that is open 24 hours a day.
Commercial facilities (5 items)
It also includes the corresponding business services.
A. provide internet services with a transmission rate of not less than 64kbit/s;
B. Closed telephone booths (at least 2);
C. negotiation room (at least 10 people);
D. provide translation, interpretation and full-time secretarial services;
E. Library (at least 1000 volumes).
Conference facilities (10 projects)
A there is a special conference hall with cloakroom, which can accommodate meetings of at least 200 people;
B. provide at least 2 small meeting rooms;
C simultaneous interpretation facilities (at least 4 languages);
D. there are telephone conference facilities;
E. There is a live video and audio relay system;
F there are computers and computer projectors, ordinary film projectors, slide projectors, video recorders and shredders for rent;
G. Have a special copy room, equipped with sufficient copier equipment;
H. Have modern electronic printing and binding equipment;
First, there is a photographic film development room;
J. there is an exhibition hall of at least 5000 square meters.
Public facilities (42 items)
A. ballroom;
B. Karaoke hall or KTV hall (at least 4 rooms);
C. game room;
D. chess room;
E. cinemas;
F. Regular song and dance performances;
G. Multifunctional hall, which can provide services such as meetings, cold meals and receptions. It also serves as a karaoke bar and ballroom;
H. gym;
First, massage room;
J. sauna;
K. steam bath;
Length surfing bath;
M (short for meter)) solarium;
Noun (abbreviation of noun) indoor swimming pool (surface area at least 40m2);
O. Outdoor swimming pool (surface area at least 100 m2);
Page (abbreviation of page) tennis court;
Bowling room (at least 4 lanes);
R. rock climbing practice room;
South squash room;
T. billiards room;
Unit multifunctional comprehensive fitness massager;
Verb (abbreviation of verb) electronically simulates a golf course;
W. golf driving range;
X. Golf course (at least 9 holes);
Y. circuit;
Z. parks;
Aa. racecourse;
Ab. shooting range;
Alternating current archery range;
Advertising. Actual combat simulation amusement park;
Ae. table tennis room;
Af. skating rink;
Ag. outdoor ski resort;
Ah. Self-use beach;
Ai. Diving;
Aj. surfing at sea;
Ak. fishing;
Al. Beauty salon;
I am. Boutique;
Independent bookstore;
oh Independent flower shop;
Associated Press. Baby care and children's recreation room.
Safety facilities (3 items)
A. electronic card door lock;
B. room valuables safe;
4. Star rating of national tourist attractions
It is definitely a 5A-level scenic spot.
American tourist attractions in China are divided into different grades according to the relevant laws on the quality of tourist attractions, mainly focusing on resource landscapes, paying attention to environmental quality and service quality, taking into account the actual feelings of tourists, and so on. This kind of star is awarded only after comprehensive evaluation and appraisal. There are five grades, namely 5A, 4A, 3A, 2A and1a. Each A-level actually represents different original resource elements, management elements, planning elements, market attraction elements and so on. Scenic spots are also classified and evaluated from the above subdivision. The level of scenic spots is not fixed. If a scenic spot is rated as 5A, but its management and related standards are not up to standard, then the scenic spot will be re-rated and reduced to 4A or other levels.
5. Star standard of tourist attractions
The star rating of tourist attractions in China refers to the quality level of tourist attractions in China. China quality American tourist attractions are divided into different grades according to relevant laws, mainly focusing on resource landscape, paying attention to environmental quality and service quality, taking into account the actual feelings of tourists, and so on. Only after comprehensive evaluation and appraisal can such a star be awarded. There are five grades, namely 5A, 4A, 3A, 2A and1a. Each A-level actually represents different original resource elements, management elements, planning elements, market attraction elements and so on. Scenic spots are also classified and evaluated from the above subdivision. The level of tourist attractions is not fixed.
6. What is the star rating standard of the National Tourism Administration?
4A standard: The classification and evaluation of the quality grades of tourist attractions are proposed by the National Tourism Administration. The quality grades of tourist areas (spots) are divided into five grades from the aspects of tourist traffic, sightseeing, tourism safety, health, post and telecommunications services, tourism shopping, management, resource and environmental protection, tourist resource attraction and market attraction. The order from high to low is AAAA. The purpose is to strengthen the management of tourist areas (spots), improve the service quality of tourist areas (spots), safeguard the legitimate rights and interests of tourist areas (spots) and tourists, and promote the development and utilization of tourism resources and environmental protection in China.
The new AAAAA level puts forward higher requirements mainly from the aspects of details, culture and scenic features.
7. Five-star National Tourism Administration
1. According to different industries
Five-star hotels are aimed at the accommodation industry.
Five-level hotels are aimed at the catering industry, including hotels and restaurants, that is, restaurants, restaurants, bars, multi-flavor restaurants, franchise stores, tea houses and other forms of catering enterprises.
2. Different certification bodies.
Five-star hotels are evaluated by the National Tourism Administration.
Five-level hotels are rated by the national hotel restaurant rating agency.
3. The basis of division is different
According to the construction equipment, hotel scale, service quality and management level of five-star hotels.
The classification of five-level hotels includes eight aspects: architectural features, facilities, food quality, service ability, management level, food safety, technology and environmental sanitation.
A five-star hotel is the highest-level tourist hotel. Luxurious equipment and more perfect facilities. In addition to luxurious guest room facilities, service facilities are complete. Various restaurants, large banquet halls, conference halls and comprehensive services are relatively complete. It is the center of social activities, meetings, entertainment, shopping, entertainment, health care and other activities.
8. The star rating agencies of the National Tourism Administration have the following stars.
Reference grades of diamonds and crown symbols. When rating Qunar.com, it will be evaluated according to the comprehensive situation such as user comments and the star rating assessed by the National Tourism Administration. Diamonds represent better hotels.
9. What is the star rating standard of the National Tourism Administration?
Five-star hotels are the highest level of tourist hotels. In addition to luxurious guest room facilities, there are various restaurants, large banquet halls and conference halls with comprehensive services. It is the center of social activities, conferences, entertainment, shopping, entertainment and health care.
The new hotel star standard will be implemented from 20 10 1. Compared with the old standard, the new standard puts more emphasis on the comfort of tourists, for example, the score of room comfort has increased from the previous 10 to 35. The new standard also quantifies hotel services. For example, welcome luggage handling can be divided into four actions: putting the luggage into the room in time, picking it up gently and putting it down. Every action will be scored. In addition, the scores of recreational facilities such as swimming pools and golf courses have also been greatly reduced. For example, the score of swimming pool dropped from 17 to 10.
10. What is the star rating standard of the National Tourism Administration?
According to the "China People's * * and National Star Hotel Evaluation Standard", hotels are divided into five standards: one-star to five-star. The five-pointed star is plated as a symbol. The lowest star, the highest five white Venus. The higher the star rating, the higher the grade of tourist hotels.
A five-star hotel is the highest-level tourist hotel. Luxurious equipment and more perfect facilities. In addition to luxurious guest room facilities, service facilities are complete. Various restaurants, large banquet halls, conference halls and comprehensive services are relatively complete. It is the center of social activities, meetings, entertainment, shopping, entertainment, health care and other activities.
Four-star hotel, luxurious facilities, perfect comprehensive service facilities, many services, excellent service quality, artistic indoor environment and excellent service. Guests can not only enjoy advanced material enjoyment, but also enjoy good spiritual enjoyment.
Three-star hotel, fully equipped, not only provides accommodation, but also comprehensive service facilities such as meeting room, recreation hall, bar, coffee shop, beauty salon and so on. This kind of intermediate hotel is the most popular in the world, with a large number.
Two-star hotels have general facilities, including guest rooms, restaurants and other infrastructure, as well as comprehensive service facilities such as business department, post and telecommunications, beauty salons and so on. Sing a good service song
Star hotel refers to the accommodation facilities assessed by the National (provincial) Tourism Bureau, which provide catering and related services for tourists at night. The star rating obtained indicates that all the buildings, facilities, equipment and services of the hotel are at the same level.
One year later, the hotel can apply for the opening of star S, and after being approved by the star rating agency, it can enjoy the right to use the star and its logo for five years. Hotels that have been in business for less than one year can apply for initial star rating, which is valid for one year.
1 1. Star Certificate of Tourism Bureau
5A certificate is a set of standardized quality rating system, and it is the highest rating standard of tourist attractions (spots) in China at present. Compared with the standard 4A-level scenic spots, it pays more attention to humanization and details, better reflects the overall psychological needs of tourists to the scenic spots, and highlights the nature of taking tourists as the center and people as the center.
Tour guides or tour leaders in 5A-level tourist areas should have college degree or above, of which at least 30% have bachelor degree or above. Require documents, quantity and language to meet the needs of tourists. The standard rate of Putonghua 100%. The tour guide's words are scientific, accurate and literary. The tour guide service is targeted and emphasizes individuality. The requirements for tour guides or tour guides' educational level are far higher than the threshold of tour guides' educational level in middle schools in China at present.