First, you must know who you are calling.

When many salespeople began to introduce themselves and their products, the phone rang once before they found out who they were looking for. As a result, the other party said that you have the wrong number or that I am not someone. There are also salesmen who make mistakes in the name and position of customers, and some even make mistakes in the company name of customers. These mistakes reduce your credibility before you start selling, and in serious cases, you will lose customers.

Second, the purpose of the call is clear.

Many of our salespeople didn't think carefully and didn't organize the language before calling. As a result, they made a phone call and found that they didn't say what they should say, and the sales purpose they should achieve was not achieved. For example, I want to call a potential customer of my product. My purpose is to let the other party know more about my products through telephone communication and have the opportunity to buy my products.

With this purpose, I will design the simplest product introduction language, and then introduce the performance and price of the product according to the needs of the other party. Finally, leave a deep impression on the other party to achieve the sales purpose. Therefore, telemarketing skills must have a clear purpose when using telemarketing.

3. 1 minute clearly introduce yourself and your intentions.

In telemarketing, we must make clear the company name, our own name, product name and cooperation mode. Don't forget to emphasize your name at the end of the call. For example: Manager XXX, nice to meet you. I hope our cooperation will succeed. Please remember that my name is XXX. I will keep in touch with you.

Fourth, the tone should be steady, the words should be clear and the language should be concise.

Many salesmen are nervous when they pick up the phone because they are afraid of being rejected. Their tone is flustered, they speak too fast and their words are unclear, which will affect your communication with each other. I often get sales calls, but I can't tell the company name clearly, say that I don't invite products, and I can't figure out the purpose, so I have to refuse.

Matters needing attention in selling electricity

1. Overcome your inner obstacles

Don't think that buyers are your parents, and you dare not offend them. Always remind ourselves that the quality of our products is first-class and the price is the most favorable, which is to provide customers with good supply channels and good services.

2. Pay attention to your tone

Pay attention to your pronunciation, intonation, tone, enthusiasm, emotional state, appeal, etc. It can be like calling a good friend: hello! Is Mr. Zhang there? Don't say "I'm XX", say the company name.

3. Avoid directly answering each other's cross-examination.

People who answer the phone usually ask you three questions: Who are you? What company are you from? what can I do for you? They don't know what to do if you don't answer these questions directly. Maybe you should answer like this: I'd like to tell you, but this matter is very important and I must tell him directly.