How many China passengers are there on the cruise ship at present? How many China passengers are among the confirmed infected people?
The voyage of Princess Diamond 65438+1 October 20th from Yokohama, Japan * * had 2666 guests from all over the world, nearly half of whom were from Japan, and1045 crew members.
China guests include 2 guests from Chinese mainland, 260 guests from Hongkong, China, 2 guests from Macau, China and 22 guests from Taiwan Province Province, China. From February 5th to February 10, * * 5 China guests (including Hongkong, China, Macau, China and Taiwan Province Province, China) were diagnosed with novel coronavirus, and were immediately taken off the ship by the local Japanese public health department for treatment.
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On February 5, a luxury cruise ship carrying more than 3,700 people began a 14-day "maritime quarantine" near Yokohama Port, Japan. Since the quarantine began, the number of people infected with novel coronavirus on board has been increasing day by day, which not only tests the coping ability of cruise companies and the Japanese government, but also is a psychological torment for those who are quarantined on board.
Cruise passengers come from 56 countries and regions, and many cruise passengers keep updating their "isolation diaries" on social media, so the global attention is particularly great.
What about the days of isolation? The reporter of 265438+20th Century Business Herald learned that some passengers may have psychological problems, on the one hand, because they can't leave the house to avoid cross-infection, on the other hand, there are more and more confirmed patients, which has formed fear to some extent. Some passengers bluntly realized the taste of "going to jail" and said, "I don't want to watch my mobile phone anymore, because it's all bad news."
On the evening of February 10, the reporter of 2 1 Century Business Herald received a reply from the public relations department of Princess Cruises China, responding to the measures taken since the quarantine, the measures taken by the Japanese government and the personnel status. The following is the specific reply.
What measures has your company taken so far to deal with this situation?
Cruise Princess: At the request of the Japanese Ministry of Health, Labor and Welfare, the Diamond Princess has been isolated in Yokohama since February 5, and is expected to be released on February 19. Once a new case is found, the patient will be immediately taken off the ship by the local public health department in Japan and treated in a local hospital. In the meantime, the guests on board will be isolated in their cabins. The food and drinks selected by the guests on the daily menu will be delivered directly to the cabin. The crew members who have passed the inspection by the Japanese Ministry of Health, Labor and Welfare will still perform their duties as required. We have equipped the crew with personal protective equipment suitable for all work activities on board. During non-working hours, the crew will be asked to stay in their cabins.
In view of the medical needs of guests and crew, this is our top priority. We sincerely thank the Japanese government for taking the initiative to reinforce the Diamond Princess. The Japanese government is providing additional manpower support for our ships and crew, including 7000 protective masks and a professional medical team consisting of 16 doctors, 12 nurses and medical receptionists.
At the same time, we are also providing corresponding prescription drugs for guests in need. At present, we have received about 2000 drug applications. The application of these drugs will be prioritized according to demand and urgency. The Japanese Ministry of Health, Labor and Welfare is doing its best to help us collect relevant drugs locally. Once we get the medicine, our team will organize and distribute it. We also have a special telephone line to track the progress of collecting the required prescription drugs.
Princess Cruises will continue to look for the most effective ways to protect the physical and mental health of its guests. On February 9, the ship has opened a psychological service hotline for guests. Guests can call the hotline directly in the cabin for help, and professionally trained psychological counselors will provide psychological counseling for these stressed guests. The hotline currently supports English and Japanese.
We also coordinated with health-related agencies so that every guest in the inner cabin has a fixed time for outdoor activities. During the isolation period, the guests on board can continue to enjoy free Internet and telephone communication services and keep in touch with family and friends. In addition, in order to improve the on-board experience of guests during the isolation period, our customer service and entertainment team, with the support of shore staff, added 8 live TV channels, and another 60 movies will be added to the TV entertainment system in the cabin within 24 hours. In addition, our team also prepared games, cold knowledge and puzzles for guests to enjoy in the room. We also provide 38 news newspapers (36 languages) for our guests to read. Guests can also watch fitness videos such as Tai Chi and Yoga.
We will continue to work closely with the Japanese Ministry of Health, Labor and Welfare, abide by its agreement rules, ensure the safety and health of guests and crew, and do our best to provide services for guests.
Our ships and medical personnel are equipped with good protective equipment to cope with and control the spread of infectious diseases, including novel coronavirus. We also follow the guidelines of international and local health agencies and take additional preventive measures, including strengthening the health screening of boarding guests and crew, isolating and treating any symptomatic guests and crew, and strictly cleaning and disinfecting the ship.
We will also publicize to guests and crew how to reduce the risk of infection through good hygiene habits, such as washing hands frequently. In addition, we also require guests and crew members to report to the ship's medical center immediately when they have any symptoms of illness.