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If the negotiation fails, the Consumers Association cannot complain and bring a lawsuit to the court.

Refer to People's Republic of China (PRC) Contract Law.

Chapter VII Liability for Breach of Contract

Article 107 If a party fails to perform its contractual obligations or fails to perform the contractual obligations in conformity with the contract, it shall be liable for breach of contract such as continuing to perform, taking remedial measures or compensating for losses.

Article 108 If a party expressly expresses or shows by his own behavior that he will not perform his contractual obligations, the other party may require him to bear the liability for breach of contract before the expiration of the performance period.