Hotel facilities refer to all kinds of hardware equipment and software services it owns. Hardware equipment generally includes rooms, restaurants, conference rooms, gyms, swimming pools, etc. Software services generally include front desk service, room service, catering service, travel consulting service, etc. Having high-quality facilities and services is one of the important factors to attract guests.

Modern hotel facilities should have high-performance network, audio-visual entertainment system and safety protection facilities. Especially in catering services, high-quality food hygiene facilities should be provided to ensure the health and safety of guests. In the room, intimate design and equipment can make guests feel comfortable and convenient, such as high-quality bedding, intelligent controller, SPA bathtub and other facilities, which can make guests enjoy a more comfortable accommodation experience.

For business hotels, in addition to infrastructure, it is also necessary to have perfect business service facilities to facilitate guests' business activities. For example, provide business center, meeting room, printing, fax, copying and other facilities, as well as personal assistant, conference planning and other services that can meet the specific needs of guests. The existence of these facilities and services can not only meet the business needs of guests, but also bring higher income and brand value to the hotel.