I suspect that they were taken away by some department. Once I got through to their customer service phone, a woman answered it. She said there was something wrong with their computer and there was nothing she could do now. They can't see the information, so I suspect that their computers have been taken away by some department, so they all feel helpless when I ask them to count the money. I don't seem to believe the electronic bank receipt for remittance to them. I hope they are honest! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !