Legal analysis: first, negotiate with operators to solve it; The second is to find a consumer association to mediate; The third is to appeal to the relevant administrative departments; Fourth, submit it to the agency for arbitration according to the arbitration agreement reached with the operator; Fifth, bring a lawsuit to the people's court.

Legal basis: Article 39 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests. Disputes between consumers and business operators on consumers' rights and interests can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.