If the gym fails to provide services as agreed, or the services provided are inconsistent with the agreement, consumers can ask the gym to refund the unused service fees. According to Article 10 of the Measures for Punishment of Infringement on Consumers' Rights and Interests (Order No.73 of the State Administration for Industry and Commerce), if an operator fails to perform the agreement or the goods or services provided do not conform to the agreement, he shall perform the agreement or return the advance payment according to the requirements of consumers, and bear the interest of the advance payment and the reasonable expenses that consumers must pay. If the operator explicitly refuses to refund, or fails to refund more than 15 days from the date when the consumer requests a refund, it shall be deemed as deliberate delay or unreasonable refusal.
If the gym refuses to refund, consumers can take the following measures:
1, record what happened and arrange it in chronological order.
2. On-site alarm, pointing out the false propaganda or fraud of the merchants.
3. Complain to 123 15 and ask the market supervision department to intervene.
4. If negotiation fails, continue to complain to the market supervision department.
5. Call the hotline 12345 and contact the street where the merchant is located to put pressure on it.
6. If the above methods are ineffective, you can contact the tax, drug administration, fire department and other departments to complain about the problems existing in the business, such as tax evasion, unqualified fire control or the use of three no products.
To sum up, the feasibility and way of returning the card in the gym depends on the terms of the contract and the performance of the merchant. If the merchant fails to provide services as agreed, consumers can ask for a refund through legal channels and complaints.
Legal basis:
Law of the People's Republic of China on Protection of Consumer Rights and Interests
Article 26
Operators shall not make unfair and unreasonable provisions to consumers, such as excluding or restricting consumers' rights, reducing or exempting operators' responsibilities, and aggravating consumers' responsibilities, by means of format clauses, notices, statements, shop notices, etc. , and shall not use format terms and use technical means to force transactions. Format terms, notices, statements, shop notices, etc. If it contains the contents listed in the preceding paragraph, its contents are invalid.