1. If the merchant does not inform the consumer in advance, then according to the relevant provisions of the Consumer Protection Law, the operator and the consumer should follow the principles of voluntariness, fairness, honesty and credibility;

If the card issued by the merchant has expired, it should be refunded as agreed. If you don't return it, it will be illegal.

2. If both parties have an agreement in advance, it is another matter;

Suggestions for action:

It is illegal for a membership card not to refund money.

1. Where an operator suspends business, closes its business or changes its business premises, it shall make it clear in a prominent position in the business premises, and notify consumers by telephone, text message, e-mail, etc. 30 days in advance.

2. If the operator raises the service price, lowers the service standard, postpones the opening, closes down, closes down, changes the business place or business entity without authorization, the consumer has the right to request the refund of the balance in the card.