Summary of the work of the vice president of the hotel in the first half of the year 1 Looking back on my work in the past six months, with the support and help of my leaders and colleagues, I was strict with myself and completed the work well according to the requirements of the hotel. Through half a year's study and exploration, my work style has changed greatly and my work quality has also improved. The work in the past six months is summarized as follows:
First, strengthen self-study and improve professional level.
Although my post is only a foreman, there is still a certain distance from Excellence, so I have never dared to take it lightly and learn from books, leaders and colleagues. So I think I have made some progress in the past six months, and my management ability, coordination ability and problem-solving ability have been further improved, ensuring the normal operation of all the work on the floor.
Second, daily management work
The floor foreman is no stranger to me, but Jiahai is a brand-new working environment for me. As the floor foreman, his role is to connect the preceding with the following and coordinate the left and right. We are faced with complicated and trivial daily work every day. In the new working environment, almost all work is started from scratch. It is my primary task to straighten out the working relationship as soon as possible and integrate into the new working environment. Try to cooperate with the supervisor to do a good job in floor management, and based on the principle of seeking truth from facts, report the situation. The conference reception task in our hotel is rather heavy. In the first half of the year, we received many important guests from the customs. However, due to various reasons, there is a frequent shortage of room service personnel, which requires us to strengthen our work consciousness, pay attention to speeding up the pace of work, improve work efficiency, strive to be comprehensive and accurate, and avoid omissions and mistakes.
Third, the existing problems
Over the past six months, I have been able to carry out my work seriously, but there are still some problems and deficiencies, mainly as follows: first. After all, I have only been working in Jiahai for more than half a year, and a lot of work is done while groping, so I can't do it with ease, and my work efficiency needs to be further improved. Second. Some work is not detailed enough, such as ward round, facilities and equipment, health inspection. Third. My theoretical level is not too high.
Four. Work plan for the second half of the year
Strengthen learning, expand knowledge, learn from the advantages and disadvantages of the same industry, flexibly use their own practical work, and optimize the quality of work. Strengthen the inspection and maintenance of facilities and equipment, so that guests can have a harmonious and comfortable feeling during use. Actively and seriously cooperate with the supervisor to do the daily management of the floor. Teach some new employees and waiters with irregular operation to improve their professional level. Strengthen energy-saving inspection, usually tell the waiter more about energy-saving awareness, and strive to make a second inspection into the room. The daily sanitary quality of guest rooms should be strictly controlled, and the planned sanitation should be arranged reasonably.
In the following days, I will work hard, try to correct my shortcomings, carry forward my advantages, strive for greater achievements and create higher value for the hotel.
Hotel vice president's work summary in the first half of the year. Looking back on the half year of coming to the hotel, freshness and joy coexist, and emotion and gratitude coexist. Although this half year is very short, it is very rewarding for me. Every day here, everything I have experienced and everyone I have come into contact with is as valuable as studying in school for more than ten years, so I thank the leaders for giving me this rare learning opportunity and meticulous guidance, and the managers for their meticulous guidance.
I. Work aspects
These days, I learned about the hotel's policy, layout construction, division of departments, work distribution, personnel positioning and other natural conditions. The general department is an office function and an important department to contact leaders and employees. I am honored to be a member of this small group. Although it is trivial to collect meal tickets every day, it can reflect the rigorous and advanced management of our hotel. Quality inspection is an indispensable and important guarantee department for any enterprise. As a service industry, quality inspection is the top priority. Both the sanitary condition of guest rooms and the gfd of catering staff will affect the business development of our hotel. I only knew from the beginning that I now have a pair of eyes that see everything, which is a kind of progress and a great gain for me.
Second, the blackboard work
Blackboard newspaper is the window of our hotel's internal publicity. By publishing newspapers, I not only improved my writing level, but also enhanced my language expression ability. Thanks to the trust of the leaders during the evaluation, I compiled two evaluation materials with the help of the manager. I deeply felt the lack of my language listing skills and logical thinking. Going to the front line service is the most rewarding place, although it is hard and stressful. However, I learned to tidy the room, open the bed, and how to put it beautifully. Although I am really busy sometimes, I am moved by such a United, dedicated and pragmatic group. Dedication is selfless, so it is passionate, so it shines. This is the wealth and growth capital of the enterprise!
Third, learning experience.
Xx Hotel has its unique advantages. From the management system to the scale of development, it has become a leader in the same industry. The overall quality of employees has also been affected in the specific atmosphere of the university. Leaders can be far-sighted, explore external markets and consider the interests of employees. They can have the concept of knowing the big picture and taking care of the overall situation. Although this is a new enterprise, it is also a dynamic and creative enterprise. Every day here, I can see hope.
However, the development of things has two sides. As a new enterprise, under the impact of the wave of market competition, it will show its own weaknesses and contradictions. As long as we find a solution to the problem, we just need to go up a storey still higher. Competition is also the biggest driving force for enterprise development. The key is to master the skills of avoiding competition, enhance the sense of innovation, dare to break the traditional concept, management concept and management innovation, gradually move closer from market orientation to people-oriented management mechanism, and shape brand enterprises with xx characteristics.
How much enthusiasm, how much complacency, how much youth and frivolous, how much laughter and laughter have all ended in yesterday's diary, but today is the starting point of the future, and new goals and challenges should be improved. I will continue to work hard, report diligently, study diligently, summarize diligently, March forward bravely in the journey of work, and the runway of life will be smooth sailing.
Hotel vice president's work summary in the first half of the year. After the efforts in the first half of the year, xx Hotel has gradually matured from entrepreneurship and achieved gratifying results. Initially, the transformation of management mode from exploratory management to professional management, management mechanism from humanized management to systematic management, and management efficiency from scale benefit to profit benefit has been realized. The summary is as follows:
First, do all the preparatory work carefully to ensure that the hotel opens as scheduled.
A leading group for preparation was established, and a group meeting was held to study and formulate the preparation work plan; To study and formulate commodity procurement plans; To study and formulate the recruitment and training plan for temporary workers; Set the wage standard for temporary workers; The work priorities and work ideas at the current stage have been formulated. We will make a timetable in stages and implement it day by day to ensure that the hotel will open on time. Set up a material procurement leading group to be responsible for the implementation of the material procurement plan. Strictly implement bidding and purchasing in accordance with regulations, and organize personnel to be in place in time. The recruitment of personnel has been completed on time, which is the highlight of the hotel preparations. Whether the hotel can recruit high-quality personnel and arrive in time is the key to the timely opening of the hotel and the guarantee for the smooth development of the hotel in the future.
Make full use of newspapers, radio and television to advertise, so that as many people as possible know about the recruitment of Gloria Hotel; Set up a recruitment working group, carefully understand the basic situation of candidates, and strictly check according to the hotel requirements; Organize physical examination to ensure the health of employees; The main purpose of military training for new recruits is to strengthen the overall concept and organizational discipline of employees. After four days of military training, obvious results have been achieved.
Two, formulate rules and regulations, and gradually improve internal management.
Rules and regulations are an important guarantee to strengthen hotel management. To this end, the hotel attaches great importance to this work, and timely formulates a series of rules and regulations such as job responsibilities and work service processes of various departments. At the beginning of the opening, due to the lack of professional quality management personnel, the rules and regulations of individual departments were not practical, there were loopholes in the work, and the rules and regulations of other departments were not perfect. The hotel is constantly adjusting in combination with the actual situation in its work operation, exchanging experiences with peers, learning from each other's strengths, and constantly improving the hotel's rules and regulations.
Third, strengthen personnel quality training and strive to improve service quality.
Training is an effective means to improve the quality of employees and the basic work to improve service quality. When the hotel was first established, most of the first batch of employees had no hotel work experience, and senior managers were even scarcer. In addition, the hotel is a highly mobile industry, especially catering waiters. It is difficult to find high-quality talents and low-quality personnel to meet the needs of the upper level of the hotel. In practice, hotel leaders realize that strengthening the training and education of employees is the key to improve the quality of hotel services and the foundation to promote the survival and development of hotels.
Summary of the work of the vice president of the hotel in the first half of the year 4 How time flies! In a blink of an eye, the first half of 20xx will be over. Over the past six months, under the guidance of the correct operation of the company, xx Hotel Management Department has carried out the management work of the department with the concept of "high efficiency, innovation and service", successfully completed the tasks assigned by the company, and won the praise of the guests many times. The work this year is reported as follows:
First, strengthen business training and improve service level.
Every employee of the hotel is the window and image of the hotel. An employee's work attitude and service quality can truly reflect the service level and management level of a hotel. As a xx hotel, we take the quality training of employees as the focus of our work. Including reception etiquette, sales promotion skills, language skills to answer the phone, etc. Think about what customers think and worry about what customers are in a hurry. Through training, employees' business knowledge and service level have been significantly improved.
Second, strengthen employees' sales awareness and skills.
The two floors in charge of the management department are mainly the leisure activities area of customers. Therefore, according to the market situation, the hotel has launched a series of promotion programs. According to the customer's needs, the receptionist carefully explained the preferential activities such as rooms, gyms and cafeterias. This not only exercises the sales skills of employees, but also greatly increases the number of individual customers at the front desk and the occupancy rate. The utilization rate of other entertainment facilities has also increased.
Third, pay close attention to hygiene quality and create a clean, beautiful and comfortable environment for customers.
The image of the hotel is not only high-quality service, but also reflected in the nuances. Only by cleaning all parts of the hotel and keeping it clean and hygienic can customers feel at ease and comfortable. Therefore, we have introduced relevant measures in health management to refine the work, starting from rooms, halls, restaurants, gyms and Internet cafes, leaving no dead ends and stains to ensure that guests are clean wherever they go.
Four. Shortcomings in work and future plans
Although hotel management has achieved good results this year, we are deeply aware of our own shortcomings, which are as follows: (1) There is still a lack of flexibility and initiative in service; Individual new employees are not skilled enough; Sales and health work need to be further strengthened. In the future, our management department will unite as one, under the correct leadership of xx Hotel, around the hotel's annual mission objectives, with full spirit and high morale to provide quality and effective services to every customer. The specific measures are as follows: continue to strengthen staff training, strengthen service etiquette, reception skills, sales skills and other aspects, and cooperate with business departments to do a good job in sales tasks next year. Continue to implement the responsibility system, do a good job in supporting health services, take customer satisfaction as the purpose, strengthen the supervision and quality inspection of on-site management personnel, gradually improve the service methods of employees in various departments and improve the service level. Comprehensive coordination, cooperate with various departments to complete the work better. The management department should do a good job in organizing and coordinating all departments of the hotel. Let them give full play to their due departmental functions, so as to strengthen the cooperation ability of departments and provide customers with quality and satisfactory services.
I hope I can gain something in my work, give full play to my advantages, avoid my disadvantages and learn more experience in my work. I hope that the work of the department can be further improved on the existing basis. My department and I will thoroughly implement the tenet of "guests first, service first", do a good job in management and actively establish the brand image of the hotel.
Summary of the work of the vice president of the hotel in the first half of the year 5 With the joy and hardship of hard work, we have gone through half the journey this year. Over the past six months, we have made progress in exploration, development, unity and innovation, and made great progress in various indicators. Thanks to everyone's joint efforts and struggles, we have achieved today's achievements. Thank you! Over the past six months, with the joint efforts of everyone, the hotel has made a breakthrough in management. The work in the first half of this year is summarized as follows:
First, take precautions, keep pace with the times, seize opportunities and promote development.
At the end of last year, according to the situation at that time, we issued the first goal of striving to achieve a good start in the first quarter, and made clear the great significance of a good start plan. The success of a good start has won valuable opportunities for our development throughout the year, laid a solid foundation for achieving various indicators throughout the year, and provided great spiritual motivation for meeting new challenges. Subsequently, we defined X month as a good start plan for the second quarter, which provided important support for the operation in the second quarter.
Second, grasp the pulse of the market, size up the situation and make clear the development direction.
According to the reopening of international hotels, we should do a good job in market research in time, accurately grasp the market positioning, and start with hard work, strengthen training, ensure quality and warm customers, so as to ensure the stable situation of occupancy rate rising instead of falling. At the end of X, xx Hotel closed down. We seized the opportunity to attract customers in time, and at the end of X, we took the listing of spring tea as an opportunity to give back to big customers, which narrowed the distance with customers and laid a good foundation for the next stage of operation.
Third, highlight key points, prioritize and expand marketing channels.
In view of the increasingly fierce competition in the industry and the increasingly strong market segmentation, we have strengthened the development direction with marketing as the leading factor and catering as the main support, which has promoted the popularity of the whole hotel. In the past six months, the hot department of catering has been used to launch various marketing policies to realize new activities every month. At the same time, take the initiative to attack, widely publicize, control more points, stabilize old customers, attract new customers, and broaden the customer base through newspaper entrainment, leaflet SMS distribution, and telephone return visits.
Fourth, refine products and never let go of any profit growth point.
In view of the rising occupancy rate of rooms, through many market surveys and discussions with the front office department, housekeeping department and sales department, the room type and price were re-divided, and on the basis of maintaining special rooms, the provisional price adjustment was carried out three times successively, which greatly improved the profit level. Xx has never had a business philosophy and has become a business blind spot. We made a preliminary transformation and discussed it.
5. Set development goals every month to illuminate the way forward.
We are not satisfied with the business plan released at the beginning of the year. According to the business form of each month, we reset the development goals every month, aim at a higher frame of reference, put pressure on ourselves, and enhance the sense of crisis and urgency in accelerating development. In the first half of the year, the goal we set for ourselves was to exceed the original plan by xxx million yuan, which was exceeded every month.
Six, procurement first, strictly control costs, and strive to improve profitability.
The purchasing department first assumes the responsibility of cost control, and strictly controls the purchase price by identifying multiple suppliers, comparing procurement methods. At the same time, the kitchen strictly controlled the food cost rate. In the past six months, in the case of rising prices, there has not been a month that has exceeded the planned cost rate. Various departments have also achieved remarkable results in cost control by saving energy such as water and electricity and consumables such as small square towels. Through a series of measures such as investigation, investigation and re-pricing of wine prices in the same industry, the cost rate of wine is expected to see results in the second half of the year.