Call the industrial and commercial bureau to report complaints 123 15. Consumer Rights Protection "123 15" consumer complaint hotline was opened, which was decided by the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, to set up a special telephone number to receive consumer complaints and reports throughout the country. Relying on the telephone number 123 15, the administrative departments for industry and commerce at all levels in China have set up a consumer complaint reporting service network with modern information technology as the main means, integrating acceptance, investigation and supervision, covering urban and rural areas throughout the country.