Problems in outfield development
Let's talk about the outfield first. Some people may want to talk about it. How can we talk about outfield development first about telephone? In fact, this is the relationship between the whole and the parts. Problems in local links will directly affect the following processes and links.
Let's give a simple example. For example, you want to make a phone call now, but the phone you want to make today is the phone list you got through the property in a certain community. At this time, if you want to have a good telephone effect, there are two possibilities: first, you happen to meet a customer who is interested in fitness; Second, your ability to make strange calls is super strong! Otherwise, such a call will be relatively difficult to make.
Let's give a more appropriate example. For example, your store manager was scared today, and he went out in the afternoon and came back at night to ask for more customer resources. You have worked hard, but you can ask yourself, how effective is this 100 customer resource? Some customer resources may be just to make up the number, so it is not surprising that it is difficult to make a phone call.
There is something wrong with the phone conversation.
Whether there is a problem with the telephone conversation, it is best to know! Let me give you an example first. For example, a new employee, Xiao Zhang, is on the phone today. He has never been engaged in telemarketing or other sales work before. As you can imagine, Xiao Zhang's phone call today is a scene where the preface doesn't match the later words. A good telephone conversation must be designed. In other words, everything a customer may say is in your step-by-step design and prediction, and it should be a process template. For example, Xiao Wang called Sister Li today! Xiao Wang's phone is dialed out! Beep-beep ...
Li Jie: Hello, who are you? This should be the first reaction of most people who answer strange phone calls. )
Xiao Wang: Hello, is this Sister Li? Don't introduce yourself immediately after a pause, and then introduce yourself when the other person doesn't speak.
Li Jie: Yes, yes, who are you?
Xiao Wang: Hello, Sister Li, this is Xiao Wang of the club. Before that, let's ... (briefly describe the scene of taking the other customer's information for the first time)
Li Jie: Yes, I remember. what can I do for you?
Xiao Wang: Here's the thing, Sister Li ...
There is a problem with the subsequent call.
There is a problem with the subsequent call. Let's just say. For example, we left brother Chen's phone number when we delivered the bill in the outfield, and we didn't make an appointment for the first time. Then there will be a second invitation. If there is no appointment for the second time, there will be a third appointment, and the reasoning will continue. Here, Bian Xiao wants to tell the member consultants that it doesn't matter if there is no appointment. Be sure to confirm the time of the next call with the other party before hanging up, so that the next call will feel much better.
Let me give a more extreme example here. Some customers may call 10 times after obtaining resources from you, but they cannot make an appointment. At this time, you can completely change from passive to active, but you must pay attention to the timing and degree of strength.
For example, today is the tenth time to invite each other by phone. The other party still said that he would be busy when he was free. At this time, our member consultants can take a tough approach, such as "Ge Wang started to contact you from the first time he saw you, but you always said that you wanted to exercise, but every time I called you, you always said that you were busy. I don't know if Wang Ge keeps telling me that you want to stay healthy. If you don't want to exercise, I have to call you every few days for fear of disturbing you. "
Telephone tracking process
Key points:
1. Call the customer at his convenience and answer according to the last contact information?
2. If the customer delays or breaks the contract, remind the other party of the demand again and then confirm it again?
3. If the date with the client is deadlocked, change the topic first and then turn back. ?
The customer who made an appointment the next day?
Treatment method:
Start with the topic that customers are most interested in half an hour in advance, and confirm with care and help.
Example 1: Miss Wang, I am XX of Perfect Fitness. We have an appointment to have yoga class at 6 o'clock this afternoon. I forgot to say yesterday that I should eat less before I came. ...
Ex. 2: Miss Wang, I'm XX of Perfect Fitness. We have an appointment to experience yoga class at 6 o'clock this afternoon. I forgot to ask yesterday. Do you know our address? ……
Customers who made an appointment on the same day?
Treatment method:
No need to confirm in advance. If the customer does not arrive after the appointed time 15 minutes, please call immediately.
Example 1: Miss Wang, I am XX of Perfect Fitness. We have an appointment to experience yoga class at 6 o'clock this afternoon. Will you come soon? …… ?
Ex. 2: Miss Wang, I'm XX of Perfect Fitness. We have an appointment to experience yoga class at 6 o'clock this afternoon. Where have you been? ……
I hope the above content can help you ~