Please introduce yourself.
Why do you want to be a stewardess? What do your parents think of you as a flight attendant? Since when do you want to be a stewardess? 5. What is your monthly salary? If you are hired, how long will you stay in our company? 7. What would you do if a passenger suggested traveling together? 8. What is the reason for the average score above? 9. Have you done it before? 10, do you have any special activities during your school life? 1 1. What impressed you most about school life? 12. What did you do before you went to college? 13. How long are you going to work here? 14. What do you think of overtime work outside working hours? 15, please talk about my professional outlook? 16. What is your motivation for leaving your job? 17. Did you apply for another company? 18. What do you think of your English? 19, do you have the qualification certificate and special skills? 20. What do you think of your personality? 2 1. What are your strengths and weaknesses? 22. What impressed me most when I was a student? 23. What club activities do you like? 24. Do you have a degree? 25. How are your college grades? 26. Which lesson do you like best? 27. What did you major in college? 28. Which high school (university) did you graduate from? 29. What is your ideal female image? 30. How competitive do you think your ability is? 3 1, what do you care about recently? 32. What activities did you do in college? Please tell me what kind of cocktail you know. How is your English? 35. What do you do on your day off? 36. As a member of society, what is your dream? Please talk about your views on love marriage and matchmaker marriage. How do you feel today? 39. What are your interests? 40. What should you do if the passengers get airsick? 4 1, how do you keep healthy? 42. What are the reasons for giving up other airlines and wanting to cooperate with us? 43. Are you a conservative or a liberal? .
2. Interview before entering the aviation.
Yes, the content of the interview is generally just some basic common sense questions, as long as it is to test your adaptability.
Physical examination is a little easier than college entrance examination. Aviation is the theoretical basis for human beings to engage in aviation activities, which includes all kinds of scientific knowledge involved in aircraft research, design, manufacture, test, flight, maintenance, use and management.
Aviation is gradually developed on the basis of basic science and aviation engineering practice, mainly including aerodynamics, flight mechanics, structural mechanics of aircraft, aero-engine principle, aviation materials science, aircraft manufacturing technology, flight automatic control theory, navigation principle and pilotage, avionics, aviation system engineering, air traffic control theory, etc.
3. What questions do civil aviation interviewers usually ask?
Generally speaking, the work of the ground crew responsible for passenger service includes:
1 Guide and assist passengers who arrive in Hong Kong, leave Hong Kong and transit through the airport.
Check the passengers' travel documents.
Check in luggage and arrange seats for passengers.
Issue boarding pass, collect airport tax and excess baggage fee.
Guide passengers to go through necessary formalities, such as quarantine, customs and entry formalities.
When the plane is delayed, take care of passengers and handle matters related to changing to other flights.
As ground crew, the biggest challenge may be to deal with the flight delay, because they have to arrange the transfer, accommodation and catering for passengers while waiting at the airport, but also to appease the complaining passengers and patiently explain that if there is an international flight delay, there will be a large number of passengers, which is really a challenge for ground crew.
Panel interview
Different airlines will have different screening and interview methods, as follows:
Written test: professional knowledge, aviation concept and adaptability test. (English difficulty depends on the position)
Interview: aviation concept, professional knowledge and coping skills.
Physical examination: The ground crew has no strict restrictions on height, weight, age and vision.
In fact, many airlines will evaluate interviewers by means of group interviews, but the methods are different. The following is the interview process of an airline in Taiwan Province Province. This airline generally employs about 20 people at a time, and will give candidates a notice to take the exam. Please prepare a self-introduction in English and Chinese about 1 minute, and indicate some precautions. After that, there will be an interview with a group of 1 five people. The interviewer is about 4 to 5 people, and usually asks questions according to the parts he is interested in in in his resume. Therefore, please review what is written on your resume before the interview to avoid inconsistency. If the interviewer asks questions in English, you can answer them in English. When you answer, please try to answer the questions with positive thinking. Don't be angry if you think the examiner is deliberately making things difficult for you. Because the examiner is testing your IQ, after all, it is very important for a ground crew to control their emotions in the face of thousands of passengers every day.
When the interviewer asks questions, whether you are asked or not, please pay attention to the speaker. This is a kind of respect. In addition, when answering questions, eyes should be in contact with the interlocutor. Try not to hang your eyes even if you want to think. Smile and say "please" and "thank you". At the same time, pay attention to manners, but don't wear too much makeup. Let others know you by talking during the interview, and you should let them see what you should be seen, so there are some things you must remind yourself before. Pay attention to your words and deeds, but don't be too formal.
oral examination
Similarly, every airline is different. The following is the contents of a written test of an airline in Taiwan Province Province. Written test 1 * * * takes three tests: English, mental arithmetic and adaptability test, and information personnel take other professional subjects. English topics are all about English grammar, such as conversation, mistakes and omissions, reading test, etc. These are not too difficult. If you usually prepare for TOEFL, it should not be a problem. The five questions in the mental arithmetic test include the addition of six or seven decimal points and six or eight numbers. I believe the purpose of the test is to see if you can calculate carefully and correctly, not to test the calculation speed. In addition, the suitability test is to test whether you can accept the culture of the company and whether your values are in line with the company. To understand the company culture, of course, you should browse the company website in advance and read the company's recent news.
Bitterness and pleasure of work
I once interviewed a ground crew of Hong Kong Airlines. She said that many people don't like changing shifts, but once they get used to it, it may be difficult for her to return to her nine-to-five job. She said that although friends have to go to work on weekdays, it is difficult to meet, but the arrangement will always be arranged. The worst thing may be that there is no public holiday, and I have to work while watching others have a holiday. In addition, shift work really makes it difficult for them to date outsiders, so she found that it is very common for employees in the company to get married, otherwise their partners are mostly civil servants, and maybe there are many holidays!
Speaking of the future, ground handling and flight attendants are different. They have to retire before they reach a certain age. Moreover, the company will provide a lot of on-the-job training, such as makeup and personal appearance, speaking skills and diction, which will be very useful for them to switch to other customer service jobs in the future.
4. What questions will be asked when applying for an aviation interview?
First, prepare a resume in both Chinese and English.
After arriving at the examination room, the staff will send a broadcast word (English) to the candidates. After a little preparation, they will enter the examiner in groups of five, and everyone in the room will read a radio message in his hand. The examiner mainly observes whether your voice is good, whether your speech is clear and how good your English is.
After watching the broadcast, the examiner will tell you if there is a next interview. After passing the initial examination, you should hand in your resume and school diploma. (3) Second interview: Two examiners (the director of SIA) asked each candidate some questions about life or flight attendant work, and even some special questions that might easily make people angry, so as to observe the candidates' reactions. For example, your clothes look strange, and your performance is not enough to be a flight attendant.
These problems mainly test the psychological endurance and the ability to deal with special situations. After the second interview, the examiner will inform you whether to attend the next interview.
⑤ The third interview: This time, four examiners visited a candidate and asked some life questions by chatting. Those who pass the interview go to the locker room and put on Singapore Airlines uniforms, and walk around the examination room to see if the body lines are beautiful and the posture is beautiful.
After the interview, the results will be notified at the on-site meeting. ⑥ Swimming test: The swimming distance is 50 meters, and any swimming stroke can be used. It will be held in a conditional hotel.
⑦ Tea party: divided into 4 groups, each group has about 10 people, and the reception method is adopted. There are refreshments on the dining table for all the interviewees to enjoy. Four examiners take turns asking questions and chatting with you. The purpose is to understand your team spirit and ability to get along with others, and ask candidates to ask questions for about 4 hours.
I'll let you know whether you are accepted or not. 2. Lufthansa interview guide ① Fill in Chinese and English resumes.
(2) Each examiner will issue an English-Cantonese test paper, finish the interview on the same day after answering the test paper, and wait for the re-examination notice. The second interview is mainly English conversation. The examiner will ask some questions about life, and also ask some questions about aviation services, such as how to serve passengers with children and what should be paid attention to when serving passengers with children.
During the flight, you found some passengers smoking in the toilet. What would you do? During the night flight, a passenger's child kept crying. What would you do? 3. Interview Guide for Domestic Airlines ① Image requirements and other registration conditions for airline flight attendants: The age is generally 18-23 years old, but some airlines limit the age to below 22 years old. Regular facial features, handsome appearance and well-proportioned figure.
Female height 164- 173cm, male height 173- 183 cm. Articulate, standard Mandarin.
There are no obvious scars on his body. There is no bad breath, bad breath, skin disease, internal and external personality when walking.
Hearing is not less than 5 meters. No history of mental illness or chronic diseases.
Education requirements are average, but some airlines don't. Fluent English or basic conversational skills are required, and other small languages are preferred.
Prepare two two-inch photos and a four-inch life photo. Fill in your resume and bring your diploma and other supporting materials.
Dress requirements for candidates: wear professional clothes, not heavy makeup and light makeup. Men had better wear pants.
(3) Requirements for candidates' standing posture and sitting posture: Stand upright, keep your eyes on each other, keep your sitting posture upright, always keep your eyes on each other, lean forward with a smile when sitting, and keep your distance from the examiner. Answer the question louder, articulate clearly and concisely, so that the other person can hear what you want to say clearly.
⑤ Questions asked: Questions in your resume, your age, school, education, and home address. Introduce your family, your parents and other family members.
Why do you want to be a stewardess? How much do you know about the job of a flight attendant? What are your strengths? Do you help your parents do housework at home? What should you do if you meet an unreasonable passenger on the plane? Have you considered the hardship of being a stewardess? If you are accepted by our company, how do you plan to become a qualified flight attendant? What qualities should a good stewardess have? Did you have many good friends during your study? How much do you know about our company? What types and routes does the company have? Why do you want to apply for our company? If two airlines admit you at the same time, which one would you choose? ⑥ Interview procedure: After arriving at the registration place, hand in the registration form first, and then make basic physical measurements (height, weight, vision). General 10 people enter the examination room in groups, each applicant briefly introduces himself (name, age), and then goes out of the examination room to wait for the next interview notice. Those who have not received the re-examination notice will be eliminated. The second interview is conducted by the examiner alone.
The interview content includes English conversation and other related questions, and the content is more detailed. After the second interview, wait in the examination room to inform the interview results.
Some airlines may have to arrange a third interview or take a written test. Physical examination, attending the physical examination and waiting for the results of the physical examination.
After passing the physical examination, a group interview with the relevant leaders of the company will generally be held. Questions will be asked to the interviewer during the interview.
The content is basically the same as the second interview, but there will be more people attending this interview, so the interviewer must not be nervous. This is an excellent opportunity to test you, and success may be at stake. The professional ethics of flight attendants love the concept and consciousness of work service. The key to a successful interview is the spirit of hardship, personality, business talk, professional image of flight attendants, etiquette language, topic selection, flight attendant image, appearance requirements, dress requirements, flight attendant interview skills, Singapore Airlines interview guide, Lufthansa interview guide, domestic aviation interview guide, image requirements, registration conditions, body requirements, interview questions, interview procedures and smile.
5. What are the interview contents of aviation major?
The basic contents of flight attendant training: basic standing posture, hand position and foot position exercises, foot movement and dance combination exercises and a series of basic exercises with pads.
Mainly practice people's basic posture, that is, training the correct posture and performance of standing, sitting, lying, walking, running and head and face. Whether the basic posture is correct or not directly affects the beauty of people's various sports behaviors.
In daily life, some young people often neglect physical exercise, so they often have unhealthy posture, such as bent body, hunchback and chest, narrowed neck at the end and shoulders, and bent legs. Through physical training, you can practice from reality for a period of time, and you will develop a bodybuilding posture.
In addition, human head and face posture is an important way to express rich human emotions. Through physical training, we can have correct posture and performance, thus enriching the beauty of head and face posture and expression. The beauty of human image needs the harmonious unity of its external performance and internal cultivation. Body training in group exercises in health clubs not only trains the graceful posture of human body by stretching movements of ballet, dance, yoga and gymnastics, but also spreads its elegant artistic essence, cultivates people's connotation cultivation, unifies people's spiritual beauty and physical beauty, and helps to improve the modern temperament and elegant demeanor of practitioners.
In addition, you should know that the appearance of flight attendants includes people's appearance, posture, clothing and personal hygiene, which is the appearance of flight attendants' mental outlook. Due to the differences in personality, temperament, inner cultivation and behavior habits, everyone has formed an extraordinary temperament with personal good cultural accomplishment, profound knowledge and profound thinking ability as the core.
Good manners need to be cultivated and exercised for a long time. Especially as a qualified flight attendant, it is necessary to strengthen the improvement of one's own cultural quality, cultivate and cultivate one's own personality, and combine external beauty with internal beauty to form the temperament of a flight attendant. Requirements for ladies' faces: flight attendants should wear elegant, fresh and natural makeup when performing flight tasks.
Some simple makeup methods are: first clean the skin with cleansing cream; Use foundation cream as a base to improve facial skin color; Eye makeup, first from the eyelid, under the eyelid fold line, from the inner corner of the eye to the outer corner of the eye, with soft colors, such as lavender or brown, and finally with a sponge ball to smear the edge of eye shadow powder, it looks soft. Hook the eyeliner matching the eye shadow under the eyebrows with eyeliner, then gently draw a dotted line at the root of the upper eyebrows with dark brown, gray or black eyeliner, and then brush these dotted lines into soft lines with a small wet brush.
Apply brown or black mascara to the ends of eyelashes, first from the inside out, and then from the bottom up. When applying rouge, before applying rouge, smile in front of the mirror, apply rouge to the protruding part of the cheek, and then gently pat the corner of your eyes with your fingers, which will produce a natural rosy effect.
Never wear heavy makeup or too bright red lipstick at work. Paying attention to make-up at any time during the flight can give passengers a full mental state.
The stewardess should pay attention to hygiene problems when decorating the face, and carefully maintain the health of the face to prevent the face from being uneven or covered with acne due to personal carelessness. Pay attention to local facial modification, keep eyebrows, eyes, ears and nose clean, and don't blow your nose or dig your ears in public.
Pay attention to oral hygiene, insist on brushing and washing teeth, and don't eat flavored food the day before boarding. Pay attention to the beautification of hands. Hands and nails should always be kept clean. It is necessary to form a good habit of washing hands frequently, especially after going to the toilet on the plane. Always rub moisturizing cream on your hands to keep them soft. It is necessary to form a good habit of cutting your nails frequently. Don't leave your nails too long, it will give passengers an unhygienic feeling.
Clothing is the external packaging of human body, including clothes, trousers, skirts, hats, socks, gloves and various kinds of clothing. Clothing is a silent language, which embodies a person's personality, identity, self-restraint and psychological state, and directly represents a person's personality.
The stewardess must pay attention to her personal dress, which is related to her personal image and the image of the airline. Therefore, flight attendants must abide by the airline's clothing regulations on the plane and dress according to the regulations during flight.
The stewardess should keep clean and tidy when wearing overalls. Work clothes should be ironed every time before boarding the plane. Work clothes are not allowed to be wrinkled, torn, dirty, dirty or smelly. Clean and tidy clothes will give passengers a fresh and comfortable feeling. How to Be a Qualified Flight Attendant —— Professional Ethics of Flight Attendants The cabin service is an important part of civil aviation transportation service, which directly reflects the service quality of airlines.
In the fierce competition in the aviation market, the image and working attitude of flight attendants who directly serve passengers play a vital role for airlines to occupy the market and win more repeat customers. Elegant, dignified, beautiful and generous are the unanimous recognition of flight attendants, but the previous standards alone are far from qualified for the flight attendant profession. The most important thing for a flight attendant is to have a considerable professional ethics.
As a qualified stewardess, what does professional ethics need? 1. First of all, love your job. My love for flight attendants is not temporary. When my ideal flight attendant life is broken by the hard work in reality, I can continue to be positive, enthusiastic, considerate and polite, conscientious and diligent.
2. Have a strong service concept and service awareness. In the fierce market competition, service quality determines whether an enterprise can survive, and the core of market competition is actually service competition.
Civil aviation enterprises are most concerned about passengers and cargo owners. If they want to win passengers in the market competition, they must improve their service awareness and service concept. Service consciousness is gradually formed through training.
Consciousness is a kind of thought, a kind of conscious action, which cannot be maintained by rules. Must be integrated into every stewardess's outlook on life and become a conscious thought. 3. Have a hard-working spirit.
In people's eyes, flight attendants are an enviable air flight profession, but in actual work, they suffer unexpected hardships. The time difference between long-distance flights and various passengers flying on domestic routes, difficulties and special circumstances will occur at any time, so they have no spirit of hard work.
6. What professional knowledge topics will airlines ask for interview maintenance?
School, work experience (major, model, time), interests, ideas about new companies, etc. These are all mentioned in a sentence or two. When you understand, see your reaction, talk and so on.
Maybe take out the maintenance manual for you to translate (read) a page.
If the exam is arranged, it is nothing more than English plus manual understanding, translation and writing. If your English is good, don't worry.
For foreign airlines, they may face the abnormal situation of pure English interview, so they should be prepared psychologically, not only to prepare the possible questions in the interview, but also to answer them in English. Some good companies, with higher standards, use the fault report printed by the aircraft computer to ask you what the fault is. Without practical experience, it is difficult.
The above is what I met in an experienced motorcycle interview.
For students, HR mainly depends on your academic performance, activity ability, development potential and so on, which is not much different from other professional interviews.
Not comprehensive, for reference only.