12345 government service convenience hotline (hereinafter referred to as 12345 hotline) refers to the public service platform established by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service.

Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.

Job responsibilities:

Hotline 12345 integrates the non-emergency government hotlines set up by various departments at all levels, and provides services such as business inquiry, consultation, complaint, help-seeking, public service, collection of opinions and suggestions, and public opinion survey for the public according to the principle of "combining answers".

12345 hotline work accepts the legal supervision of deputies to the people's congresses at the corresponding levels and the democratic supervision of CPPCC members, submits the operation of 12345 hotline and the handling of various departments as required, publicizes it to the public through appropriate means, and voluntarily accepts social supervision; Comprehensive use of system supervision, written supervision, special supervision, instruction supervision and other ways to urge and urge the organizer to handle.

Through all-round supervision and various forms of supervision, we urge all units to earnestly perform their duties and ensure that the masses demand that "everything is echoed and everything is implemented."

Meaning:

1."12345" actively resolves social conflicts by investigating and resolving all kinds of unstable calls and sudden public calls, and plays the role of monitoring and joint defense in emergency management and maintaining social stability.

2. "12345" also collects and sorts out social conditions, public opinions and social trends reflected by non-emergency relief matters through work briefing, letters and visits, emergency information, comprehensive information, daily information and appeal analysis reports, and makes a comprehensive analysis of social conditions and public opinions, providing information reference and basis for leaders at all levels and departments to make decisions.

3. "12345" solved the demands of the masses, eased their emotions, safeguarded their interests and reflected their wishes.

The above contents refer to:

Baidu encyclopedia-12345 government service convenience hotline

People's Network-[exclusive]? Demystifying "12345": a real government hotline