Seven-day return without reason rule description (self-operated)
Customers who shop in JD.COM can apply for a 7-day unreasonable return within 7 days (see Article 3 for details) from the day after they actually receive the goods, provided that the goods are in good condition (see Article 1 for details).
Article 1 Description of goods in good condition
A good commodity means that the commodity can maintain its original quality and function, including the commodity itself, packaging, accessories, attached trademark tags and instructions for use. If the customer opens the package of the goods based on inspection, or conducts reasonable and appropriate tests to confirm the quality and function of the goods, the integrity of the goods will not be affected. However, the use of goods beyond the needs of inspection and trial, resulting in a substantial depreciation of the value of goods, should be regarded as poor condition of goods. (See Article 4 for specific relevant standards)
Article 2 Freight Description
If there is no reason to return the goods within 7 days, the customer shall bear the freight for returning the goods to JD.COM. Customers in Beijing enjoy a value of ≥6000, and eligible customers can enjoy the free pick-up service of Jingdong Express three times a month. If the customer is a PLUS member, you can enjoy the free pick-up service of Jingdong Express unlimited times if you meet the requirements. If you buy the worry-free return service, you don't have to pay the freight.
Article 3 Classification of seven-day unreasonable returns
There is no reason to return to the scene for 7 days.
Commodity type
explain
Not applicable 7 days no reason to return.
Customized goods
Personalized customization, design services, etc.
Fresh perishable goods
Flowers and green plants, aquatic meat, fresh fruits and vegetables, etc.
Digital products such as audio-visual products and computer software downloaded online or unpacked by customers.
Top-up card, fuel card, etc.
Deliver newspapers and periodicals
Periodicals and magazines, etc.
service class
Education and training, decoration design/construction/supervision, etc.
Goods that are easy to affect personal safety or life and health after unpacking, or goods that are easy to change the quality of goods after unpacking.
Food, beverage, electric toothbrush, earphone, underwear, socks/socks/leggings, body-shaping pants, body-shaping jumpsuit, breast patch, insert/chest pad, personal articles, etc.
Once activated or tried, the value of goods is derogatory; Or commodities needed for daily consumption.
Smart devices (such as VR helmets, etc. ), commercial kitchen utensils, industrial products, office consumables, intelligent terminals, gold, platinum, electric vehicles, complete vehicles, etc.
Other goods that are not suitable for return according to the nature of the goods and confirmed by consumers when purchasing.
Support 7 days no reason to return.
Other commodities other than the above types.
Clothing, shoes, hats, toys, etc.
Note: Whether the specific goods can be returned for 7 days without reason, the conditions of return shall be subject to the product details page.
Article 4 No reason to return goods.
commodity classification
Return Commodity Standard (General)
explain
Music, educational audio, movies and television
1. The customer shall ensure the returned goods and related accessories (accessories) (such as tag, instruction manual, three-package card, network card, etc.). ) complete, and maintain the original quality and function, no damage, pollution, scratch anti-counterfeiting, activation (authorization), and no appearance traces and unreasonable use of personal data.
2, commodity packaging instructions:
Due to the particularity of packaging, some goods need to be returned within 7 days without reason, and the packaging should be kept intact, such as electronic products, household appliances, lamps, or goods with high packaging value (watches, Swiss watches, gold and silver jewelry, jewelry, precious gifts).
The original packaging refers to the original packaging of the manufacturer (the smallest sales unit), excluding the packaging packaged by the seller or the logistics service provider.
3. Lost or damaged gifts and lost invoices will not affect the return. If the gift is damaged or lost, it will be discounted and the invoice will be lost, and the customer will bear the corresponding tax.
4, cosmetics, personal care products, books, baby diapers, audio-visual products and other original packaging once sealed, shall not be damaged.
"Sealing" means that the packaging of goods is sealed by the manufacturer with seals (signs) or all-plastic (seals).
The disposable sealed packages of audio products, books and magazines (if any) are not damaged.
Computer set, office supplies
1, the activated windows system or office host is not applicable for 7 days, and there is no reason to return it;
2. After the multifunction machine and printer are powered on, it is not applicable for 7 days and there is no reason to return them.
mobile phone
book
Disposable sealed outer container (if any) must be intact; If there is no one-time sealed outer packaging, there is no reason to return the goods for seven days.
kitchenware
Dishwashers, gas stoves, water heaters, range hoods and other products are not suitable for return within 7 days after installation. Please refer to the product details page for details.
Dajiadai
Hanging air conditioners, washing machines and other commodities are not suitable for 7 days after installation, and there is no reason to return them. Please refer to the product details page for details.
Personal health care
Cleanser, shaver, beauty device, hair clipper, shaving/depilating device, etc. Are in contact with the skin, involving personal health. If the disposable package is damaged, there is no reason to return it within 7 days.
life electric
Water purification (filtration) equipment shall not pass through water.
Household textiles, outdoor sports
Fitness training and cycling products are not applicable for 7 days after installation, and there is no reason to return them.
Gift suitcase and bag
auto parts
Maintenance, cleaning and beauty, tires, wheels and other goods are not applicable for 7 days without reason to return.
Clothes, shoes and boots
The goods are not obviously worn, washed or contaminated by cosmetics (such as lipstick).
Women's underwear/men's underwear/household clothes
Underwear, socks/socks/stockings/leggings, body-shaping pants, body-shaping jumpsuits, breast patches, inserts/chest pads and other commodities cannot be returned for 7 days without reason.
Maternal and infant class
1, diapers, wipes and other commodities shall not damage the disposable packaging;
2, breast pump, gutta percha soothing, nipple bottles, breast pads and other commodities are not applicable for 7 days without reason to return.
bijouterie
1, the relevant identification certificate is complete and there is no obvious pollution trace;
2. The price tag is complete;
3. Gold, platinum, K gold, investment gold and silver, and diamonds are not applicable for 7 days, and there is no reason to return them.
Makeup/perfume/beauty tools
Disposable outer packaging of beauty cosmetics and personal care products shall not be damaged.
Beauty/body/essential oil
Hairdressing and hair care
intelligent equipment
1, the network access license is not damaged (destroyed);
2, smart glasses /VR helmet products do not support 7 days no reason to return.
Article 5 introduction of 7-day unreasonable return policy on the product details page
Copy of product details page
explain
Commodity illustration
7-day unreasonable return is not supported.
There is no reason to return the goods within 7 days.
Flowers and plants, aquatic meat, fresh fruits and vegetables, personalized customized goods, etc.
Support 7 days no reason to return.
Due to the subjective reasons of the customer, the customer applies for returning the goods within 7 days after receiving the goods support, but the goods need to be kept in good condition.
Such as clothes, shoes, boots, etc. , no signs of wear, washing, damage, labels have not been removed, etc.
7-day unreasonable return is supported (disposable packaging damage is not supported)
If you apply for a return within 7 days after the receipt of the goods, due to the subjective reasons of customers, the disposable outer packaging of the goods has been damaged, or the goods lack accessories and the appearance is damaged, so there is no reason to return the goods after 7 days.
For goods such as food and personal hygiene, the plastic packaging film of the goods is intact (if any), the sealed packaging is intact (if any), and the bottle cap of the goods is not opened.
7-day unreasonable return is supported (anti-counterfeiting labels and sealing strips are not supported)
If the customer applies for a return within 7 days due to subjective reasons, but the goods (if any) are damaged, such as anti-counterfeiting labels, anti-counterfeiting buckles, sealing strips, plastic packaging strips, etc., or the goods are missing accessories or damaged in appearance, the return within 7 days is not applicable.
Used in mobile phones, cameras, cosmetics and other products. , security labels and security buttons are intact (if any).
Support 7-day unreasonable return (not supported after installation)
If the goods are applied for return within 7 days after receipt, but the goods have been installed, the accessories are missing and the appearance is damaged, it is not applicable to return the goods within 7 days without reason.
Such as exercise bikes, treadmills, hanging air conditioners, range hoods, water heaters and other products that need to be installed.
Support 7-day return without reason (not supported after activation)
If the goods are applied for return within 7 days after receipt, but the goods have been activated, the accessories are missing, and the appearance is damaged, it is not applicable to return the goods within 7 days without reason.
Such as notebooks, desktops, mobile phones, goods with activation restrictions on PS4, etc.
Support 7-day return without reason (not supported after use)
If you apply for a return within 7 days after the goods are signed, but the goods have been used, the accessories are missing, the appearance is damaged, etc. 7-day return without reason is not applicable.
Such as sweeping robots, purifiers, humidifiers and other products with traces of use after use.