1. Stay calm, ask for help from colleagues, and call the fire alarm number 1 19 to explain the fire location and situation.
2. Protect the investigated site after the fire is eliminated.
3. If you are accidentally injured, you should send someone to the hospital immediately.
4. If the equipment is unsafe enough to cause an accident, report to the leader immediately.
5. In places prone to danger, add danger signs or warn guests not to approach.
6. Employees are not allowed to bring bags into the business area. Take the initiative to open the bag when you leave the hotel gate with it and accept the inspection of the doorman.
Anti-theft measures of operation department
In order to ensure the normal operation of the company and prevent theft, the following measures are formulated for internal theft and external theft in combination with the specific conditions of various departments:
stage
1, if the front desk attendant finds any suspicious behavior of the guests entering the store, he shall promptly notify the shift supervisor and the manager on duty to take precautions;
2. Cash at the front desk must be managed by special personnel, and the main collection system should be improved;
3. Daily operating expenses shall be submitted to the Finance Department in time, and the middle shift business shall be deposited in the safe after being audited by the cashier foreman and sales manager at the front desk;
4. When storing a guest's package, the number of items in the package must be counted face to face with the guest and sealed. If the guest deposits cash, it should be sealed in the file bag, sealed with the front desk seal, signed by the guest and the sealing staff, and properly kept; Customers can also store valuables in lockers, and the front desk staff should pay attention to reminding customers.
5. If you need the spare key for men's and women's baths to open the cabinet for the guests who have missed, you must have the manager on duty in the operation department (you can get the spare key in the office after asking the superior) and two waiters present at the same time to unlock it, otherwise you can't show the spare key.
Men's bathroom and women's bathroom
1, the night shift attendant checks in at 2 o'clock every night and registers the guest's hand number to ask the guest;
2. When unlocking a single guest, the channel changing attendant must take the initiative to ask "How many guests are there" and check with the registered hand. If it is correct, you can unlock the lock. If it is not correct, he should continue to ask about the characteristics of his carry-on clothes. If the clothes are consistent with what he said, he can be allowed to change clothes. Otherwise, the hand will be confiscated in time and the manager on duty will be informed.
When changing clothes, the waiter must ensure that there are more than two people on duty. No 1 person or nobody is on duty in the locker room.
4. Male dressing attendants are fixed at two entrances, and it is forbidden to stand or stay in the back row of dressing;
5. When a man changes clothes and touches the lock: help the guest check whether it is locked, take the initiative to help the guest check whether the lock core is aligned with the logo on the lock edge, and remind the guest to lock the locker. If there is an unlocked locker, inform the foreman to find the guest and lock it in time.
6. It is forbidden for the waiter to open the locker with the guest's hand card without permission.
7. Items found by the male changing clothes and the second changing clothes waiter in this position, such as cigarettes, watches, mobile phones, handbags, etc. , you should take the initiative to hand it over to the bar, and it is strictly forbidden to keep it privately.
8, garbage must be fixed by the team leader and a waiter every day, it is forbidden to dump by more than two waiters.
9. It is forbidden to bring personal clothes into the company with paper bags and plastic bags. Large clothes can be stored in designated locations, and only wearing tooling is allowed to enter the business area.
10, customers are forbidden to take their bags upstairs to have a rest.
1 1, each group should do a good job of checking the articles carried by the waiters after work, and work collectively after self-inspection.
restaurant
Guests' belongings, such as cigarettes and mobile phones, found by restaurant waiters in this area should be handed over to the bar on their own initiative, and it is strictly forbidden to keep them privately;
Private rooms and lounges
1, lounge attendants should take the initiative to increase the number of rounds, and remind guests to store valuables at the bar or keep them properly; Customers who spend the night in private rooms should be reminded to plug in the door to avoid losing items and cards after sleeping.
2, lounge attendant to observe whether there are suspicious guests in the hall, and ask and track the guests walking back and forth;
3. Guests' articles picked up in this service area should be handed in voluntarily, and it is forbidden to keep them privately;
4. The team leaders in the lounge should check the items carried by the waiters after work, and work collectively after self-inspection.
Ba Tai
1, which must be checked by the foreman before work every day;
2. It is forbidden to eat, take, use or borrow company articles;
Chita
1. If employees of all departments really need to leave early, they must obtain the consent of the manager on duty before the attendant can open the door and leave the company;
2. The waiter should cooperate with the manager on duty to check the packages of off-duty personnel.
Employees in each class must strictly abide by the above anti-theft measures and actively cooperate with the inspection of the team leader and the personnel on duty.
Fire prevention measures of operation department
First, all departments actively carry out fire drills, organize new waiters to learn fire fighting knowledge, master the use of fire extinguishers and general fire treatment methods;
Second, organize employees to learn and clearly grasp the exact location of various evacuation exits, fire extinguishers and fire hydrants in the business area;
Three, all departments should strengthen the inspection of fire hazards.
Men's bathroom and women's bathroom
1, the temperature of the dry steaming room should be reasonably controlled to prevent spontaneous combustion caused by excessive temperature;
2. The steam room is closed at 3: 00-7:00 a.m. every day, the suite steam room is open at 7:00- 3:00 a.m., and the big room is open at 1pm- 1pm. After closing time, check whether there is any peculiar smell in the dry steaming room, and deal with it in time if found.
Contact maintenance personnel for handling;
3. Conduct regular maintenance on sauna stove Line every Monday;
There are a lot of electrical equipment in the dry steaming room. When cleaning, do not spill water on the socket equipment to avoid short circuit and fire.
5, men's locker room to put an end to smoking, found that guests should promptly remind guests to put out smoking, so as to avoid fire.
restaurant
1. mural spotlights have a high temperature, so they should be turned on and off regularly every day (10: 00, 2: 30 in the morning).
2. Check whether the temperature of electrical equipment (TV) and TV is abnormal before eating. If any abnormality is found, handle it in time, check whether there are cigarette butts on the carpet and make sure it is safe before leaving work.
beauty parlour
Before leaving work, turn off all electrical equipment, and check the hair dryer, hairdressing tools, etc. Completely cool before work and store away from flammable materials.
bar
1, the night shift attendant regularly checks whether the temperature of the bar dimmer switch is too high to prevent accidents;
2. Cooperate with the maintenance personnel to check the long-term electrical equipment such as refrigerators, freezers and microcomputers in the bar every Monday to prevent the aging circuit from causing fire;
Because there are many wires in the socket of lounge bar, the wires and circuits should be checked once a week. Sockets should be fixed on the wall and wires should be classified. Eliminate hidden dangers: if the power socket is close to the swimming pool, it is recommended to fix the socket on the wall;
4. The restaurant bar will turn off the water heater and the spotlights of the showcase after 3 am.
Houchu
Before leaving work, the kitchen range, liquefier and steamer should be checked with the manager on duty.
Sound control equipment
1, 1 Before coming off work every day, turn off all electrical equipment and check with the manager on duty before coming off work.
2. At the end of each month, overhaul the equipment lines to find and eliminate hidden dangers in time;
3. Smoking is strictly prohibited in the sound control room.
laundry room
1, always turn off the iron at every meal;
2. At the end of each month, regularly repair all the equipment in the laundry room to prevent the line from being damaged and causing fire;
Smoking is forbidden in the laundry room.
Bar warehouse
1, it is forbidden to bring open flames into the warehouse;
2. Sort and stack similar goods. It is forbidden to put different kinds of goods together, and regularly clean and dump the goods in the warehouse;
3, it is forbidden to ever-burning lamps in the warehouse.
Lounge, private room
1. Pay attention to the cigarette butts in the lobby, and check whether there are cigarette butts around the trash can, bedside, carpet and other hidden places in time;
2. The TV and spotlights in the lounge should be turned off at any time when there are no guests, and the guests should be reminded to smoke carefully in the lounge and private room. At the same time, patrol the lounge continuously;
3. The technician in the massage room should check whether there are cigarette butts on the coffee table, bed and carpet after massaging the guests, and handle them in time if there are any;
4. The high-temperature steam car in the technician rest area is powered off after 3 am every day;
5. Room attendant Qin Ying changed the ashtray;
6. Check the socket and plug at a certain time every week to prevent the socket from being damaged and causing accidents;
7. Pay attention to the temperature of the TV in the private room. For the TV with high temperature on for a long time, contact the voice control, check it in time, and turn off the TV in time when the private room is empty.
Ps, I hope the landlord can adopt me as the best ... Thank you ~ (* _ *) ...