The member consultant is the account manager. Your goal is to close the distance with customers, keep the relationship with customers, and let them sign and renew their membership cards. So first of all, you should know about fitness, just like you know the goods you want to sell. What are you selling? Look at yourself! !

Telephone conversation skills Telephone conversation is one of the most important communication methods between members, customers and club departments. Mastering telephone communication skills will promote member sales, member service and inter-departmental cooperation. Tone is very important in telephone conversation, the voice should be smiling, the speed of sound should be slow and the timbre should be sweet. When the phone rings, you should answer it within three times. Greeting language can be: if it is a telephone call between departments, after greeting, ask the other department and the other party's name. After the other party tells him his identity, repeat the greeting. If you know the other person's position, you'd better add the title of the position. For example, if the other party informs you that you are Mr./Ms. XX from the club, you should immediately repeat your greetings: Hello, Mr./Ms. XX.

If familiar guests want to come to the club to participate in activities, they should make records (time, number of people, activity content, estimated activity time);

If you ask about club services for guests, you should invite them to visit the club as soon as possible, and then introduce the club in detail. If you have unclear questions, you should transfer them to other colleagues or departments in time.

Members, guests reception, reception procedures and requirements between departments should confirm the specific time, number and personnel list of guests by telephone in advance. Arrive at the appointed place with the guests ten minutes in advance, pay attention to the specifications of gfd, and stand in a good position to wait for the guests.

When guests arrive, they should greet each other warmly and address each other by their surnames, such as: hello, Mr./Ms. XX. Shake hands with guests, or hand in your business card and introduce yourself (this only applies to the first contact with guests). For familiar guests, we should call them by their surnames to show respect and attention. When leading the guests, we should inform the relevant departments in advance and make preparations. Generally speaking, you should walk in front of the guests and open and close the door for them. When entering the elevator, you should hold down the button first and ask the guests to go first. When you get out of the elevator, hold down the button and invite the guests in first.

And learn more about fitness, really think about customers)