A period of work ended inadvertently. Looking back on my past work, I have gained a lot. I might as well sit down and write a work summary! So how is the general work summary written? The following is a brief summary of the front desk work in the gym that I arranged for you. For reference only, welcome to read.
A concise summary of the work at the front desk of the gym 1 The year has passed quickly, and the Spring Festival is coming soon. In the next 20XX years, with the care and enthusiastic help of leaders and colleagues, I successfully completed the corresponding work of reception at the front desk. Now make a work summary of 202 1.
First, the basic content of the front desk work.
The work at the front desk is a post that requires patience and responsibility, and a warm and positive working attitude is very important. 202 1 year XX, I started to be a receptionist, knowing that the receptionist was the first person to show my image. In the work, in strict accordance with the requirements, tooling posts, facial features. Treat every visiting customer warmly and guide them to the relevant office enthusiastically. It provides convenience for both customers and customers. When answering the phone, listen to the customer's inquiry patiently and make corresponding answers as much as possible.
Second, the experience and lessons of the front desk work.
Before working in XXX enterprise, although I had experience in reception at the front desk, I still need to study and work hard. For example, in terms of comprehensive quality, the sense of responsibility and professionalism need to be further improved and the service concept needs to be further deepened. At work, I learned how to communicate better and how to be pragmatic and enterprising.
A concise summary of the front desk work in the gym 2. If you want to do the front desk work well, you must have an important understanding of the front desk work. This position not only reflects the image of the company; This is also the first impression of foreign customers on the company. Therefore, starting from welcoming guests at the front desk, a good start is half the battle. In my opinion, no matter which position or job, it is a part of the overall organizational structure of the company and is for the overall goal of the company. With the understanding of its importance, I further thought about how to do my work well. The follow is a summary of my work in X month:
A, sorting items at the front desk when commuting, check whether all electrical appliances are in good condition, whether the power supply is turned off.
Look at the memo of that day and see what else to do. The front desk lobby should always be clean and generous. Newspapers have to be sorted out every day. When there is not enough clean drinking water, call for water in time When there are not enough items needed at the front desk, you should apply for purchase in time, such as paper towels, pens, glass glue, etc. Register an appointment to avoid repeating the appointment. When the printer is out of ink, you should call the printer to send ink. If something at the front desk is broken, such as the walkie-talkie, you should call a mechanic to repair it. We must find a solution to any problem.
Second, receive files.
Pay attention to who the other party sends it to, so as not to receive the wrong document, and hand it over to the relevant personnel in time after receiving it, and check whether the fax is leaked. When copying, pay attention to the integrity of the copied data to avoid the omission of the copied data. If there is a letter, it should also be handed over to the relevant personnel in time.
Third, the front desk receives guests.
To do this job well, the most important thing is service attitude and service efficiency. When you see a visiting guest, you should immediately get up and say hello. When visiting a guest for the first time, you should ask the other person's name, who you are looking for and what's the matter. When you know the purpose of the guest, you should inform the relevant person in charge, and you should also know whether to leave the guest in the front desk lobby or lead the guest to the person in charge's office. Smile at the guests, be patient and meticulous, and be kind and generous. After the guest is seated, pour the tea and inform the guest that the relevant person in charge has been notified. A moment, please.
Fourth, transfer mobile phones.
Pay attention to polite language and use company standard language: hello! Xx fitness club! Then ask me what I can do for you, ask who the other party is looking for, what's your name, and transfer it to the relevant personnel after understanding the situation. Familiar with the office phone number of the staff in the club. If the caller is advertising, selling or networking, these calls have nothing to do with the company and will be rejected. You can also say hello when you see the leader on the phone.
Working at the front desk for more than four months, with a small scope of work; There is also less work content. However, I have my own shortcomings. If I don't pay enough attention at work, I will feel confused. I hope I can work harder and harder in the future. Do more for the company.
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