Manager's year-end summary and work plan, leaders and colleagues, hello,
I am the manager of xx department store. As time goes by. 20 18 is coming to an end. In the past year, under the careful care and guidance of leaders and colleagues, through their unremitting efforts. Some achievements have been made, but there are still many shortcomings. Looking back on the past year, we will sum up our work:
First, the work gains.
1.20 18 The sales of shopping malls are rising gradually, and the service attitude is very important.
2. Cooperate with the store management to carry out daily work, inject new vitality, and implement daily follow-up, assessment and supervision.
3. Under the guidance of superior leaders, be responsible for following up every activity, so that the activity can achieve certain results.
4. Divide the tasks assigned by everyone and urge them to be completed every day. In the training and supervision of relevant systems, the superiors are the role models of the subordinates, and I have always insisted on setting an example. Therefore, the employees I lead are very United and harmonious. I treat everyone equally, fair, open, people-oriented, and manage people's personality. 20 18 performance and employees are relatively stable.
2. Shortcomings in work.
1. Employees are sometimes polite. Gfd is not in place.
2. Sometimes you don't follow the relevant standards in your work.
3. At some point, employees' thoughts are too abnormal to communicate, which leads to insufficient supervision.
4. The maintenance of members is not service-oriented and refined. The experience of dealing with problems needs to be improved, and the ability of teamwork needs to be further enhanced. We should constantly learn and improve our various abilities.
In a word, 20 18 takes today as a starting point, with new goals and new challenges. In work and study, we should be more strict with ourselves, do a good job in every work arrangement given by superiors to subordinates, and learn from other leaders and colleagues with an open mind. Work hard, study hard and sum up diligently in the new year. Finally, I wish the company more and more prosperous business and a higher level. I wish all leaders and colleagues continue to write new glories in life in the new year.
I recommend it carefully.