I've been in this situation, too. It's very passive. I didn't know that the venue was closed until I went to the reserved venue. The bear customer service hotline has not been answered. I read the following terms and conditions: I can go to the same venue up to 3 times during the validity period of a single bear running member. If you don't go to the gym after making a successful reservation, you will be deemed to have gone to the gym. The running member of Xiongjia Restaurant you purchased is for your personal use only, and you may not authorize or re-authorize others to use it.