In daily operation, many problems are details and points. These points should be summarized according to the actual situation, especially in combination with the scene. When I was doing ceramic tile retail, there was a 15-minute morning meeting in the store every day, summarizing the situation of customers signing and not signing bills yesterday, and reinventing the details. Every store has at least one hour of training once a week, of which knowledge training is only ten minutes, and more is drills. As an imaginary customer, the manager or I came in from the door, and the shopping guide introduced us while others watched. The imaginary customer played each time is different, and the introduction of each shopping guide is different. There are several points that must be unified, just like writing a short story: time, place, people, cause, process and result.
Only when one kind of customers have accumulated a variety of differences can the shopping guide ability be improved. The shopping guide has been the store manager for 2 years, and the improper store manager has a monthly salary of over 10,000 for 2 years. 20 15-20 18, the monthly salary of 3-4 senior shopping guides in the red star macalline exhibition hall in the park is normal. Work is also very tiring. Make achievements in three days at the end of the month, invite customers and cooperate with the down payment. At least 10 days in a month are nine to nine. ...
More problem-solving skills can be improved in an all-round way. Don't let the customer do right or wrong questions, let him do multiple-choice questions.
We have all heard the joke that a pancake stall is particularly good because the boss never asks the customer whether to add eggs, but asks him whether to add one or two.
Do every store, every business, we must think about how to go deep into the details. At the same time, there are plans in my heart.