1, call 123 15 consumer hotline to complain about rights protection;

2. Solve the refund dispute after the gym is closed through the consumer association, or complain to the relevant administrative department or bring a lawsuit to the court;

3. If an illegal operator fraudulently uses another person's business license, the consumer may demand compensation from himself or the business license holder.

Operation and supervision of gymnasiums;

1. Gym registration and qualification examination: involving industrial and commercial registration, tax registration, fire safety and other requirements;

2. Gym service standards and consumer rights protection: including service quality, member rights, contract terms, etc.

3. Market supervision and complaint handling mechanism of gymnasiums: involving price supervision, advertising, unfair competition, etc.

4. Health, safety and environmental sanitation standards of gymnasiums: including equipment safety, workplace hygiene and emergency medical response.

5. Qualification and training requirements of gym staff: involving coach qualification certification, service attitude, professional knowledge, etc.

To sum up, consumers can call the 123 15 consumer hotline to complain to the consumer association, the administrative department or the court to solve the problem of no refund when the gym is closed; At the same time, consumers can claim compensation if they encounter illegal operators who use other people's business licenses, including those who hold business licenses.

Legal basis:

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 39

Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.